Nucar Honda of Westford

I purchased a brand new CRV at Boch Honda West in Dec 2012.On 4/30/13 I brought the car in due to a recall.At the same time I asked if they sold a cleaner that I could buy to remove a tiny ink spot on th 2012.On 4/30/13 I brought the car in due to a recall.At the same time I asked if they sold a cleaner that I could buy to remove a tiny ink spot on the ceiling of the interior.I did not ask to have it cleaned.A repairman came out with a greasy, dirty, black rag and went to my car.I followed him along with another service rep.The repairman attempted to clean the stain with his filthy rag.He made a big black mark.He said "I made it worse."The other service rep and I looked at each other in shock.The repairman said nothing else and walked away.The service rep told me that because the stain is wet that it would have to dry.When I got home, the stain had left a black ring around the tiny ink spot.It was worse than when I brought it in.I telephoned the service dept. and spoke to the manager, Scott Poirier to explain what took place.He told me to bring the car in any time at my convenience for them to try to clean it again.I wrote an email to him explaining the same.The shocking email response I got was "WTFfffffff." It came from N.Karamouz.I promptly telephoned Scott to ask if there was an employee with that name.He said it was the Service Director and that he knew about the email.I told Scott that I no longer have respect for nor feel confident in their service dept. but that they would have to fix the mess that they made.I received a phone and email survey that I responded to explaining all that took place.On June 12/13 I brought my car back to have the stain cleaned.I explained to the Rep that wrote up my order about the stain and she told me that she knew about what had happened.I asked to speak with Scott Poirier.We met with him in his office.He aggressively told us that we had waited too long and that there was nothing they could do for us.He told us that my survey response was damaging and that thousands of dollars and jobs were lost because of it.His anger was evident and used my survey as justification.He then told us that we were no longer welcome there and that we could not take the car back there for service and that he had the right to deny service to us.He took this opportunity to take advantage of us personally. As a senior citizen in my 67 years, I have never been treated in this manner from any public service.We asked to speak to someone above him.He brought in the Service Director,N.Karamouz. Mr.Karamouz came in with an arrogant attitude, sat down and had no intention of introducing himself to us.My wife asked who he was and his name.He said "my name is Nima, here is my card."I showed him the copy of the email he sent with the "WTFfffff."He said "what's this......what the fafafafoooood??"They were taking us for idiots!We both got up and went to the main entrance to speak with the General Manager about what had just taken place.The GM said he did not know about any of this and for us to wait.We waited and he,the GM, returned to appologize.He had the stain cleaned..what Scott should have done to begin with and to avoid all the stress and aggravation that he caused us.The GM should have made S. Poirier and N. Karamouz apologize directly to us.We left the dealership with disappointment and even less respect and confidence than ever before.It is a disgrace to customers' dignity and to Mr. Ernie Boch who should know what kind of unprofessional service employees he has representing his name. More

Susan was a breath of fresh air in dealing with car salesmen. She was very knowledgeable but not pushy as so many salesmen we have dealt with in buying other cars. She went out of her way to make sur salesmen. She was very knowledgeable but not pushy as so many salesmen we have dealt with in buying other cars. She went out of her way to make sure things were done on time and that we were happy with our car. We would definitely recommend her and Boch Honda West. More

Our experience with Tim was refreshing, compared to other dealers we visited - a no-pressure, relaxed approach, and the best overall price. Tim took care of our kids with his own snacks and drinks while we dealers we visited - a no-pressure, relaxed approach, and the best overall price. Tim took care of our kids with his own snacks and drinks while we were caught in a rush of new car deliveries on a Sunday afternoon, which made all the difference for the parents. I highly recommend seeking out Tim for your next new car purchase experience. More

A painless process resulting in exactly the van we were looking for at a fine price. Thanks to Paul for all of his hard work getting all of the details just right. looking for at a fine price. Thanks to Paul for all of his hard work getting all of the details just right. More

After searching for cars on the internet I stumbled across a good deal on a used CR-V at Boch Honda West and decided to shoot them an email to set up an appointment to see it. First of all I was shocke across a good deal on a used CR-V at Boch Honda West and decided to shoot them an email to set up an appointment to see it. First of all I was shocked to get a very rapid polite response from the person coordinating their online requests and made an appointment to go in 2 days later. Already off to a solid start we were put in the good hands of Tim Mclean whose laid back, non-pushy demeaner was breath of fresh air compared to previous car buying experineces we had. He was patient when we test drove one car and then asked to drive a second even though in was 10 minutes to close and despite the already low price even agreed to replace the small panel under the gear shifter that was all chipped up. While we waited in line for the paperwork to go through he had some great stories about his experience working with cars. We picked up the car a couple days later, full of gas, perfectly washed and TIm took the time to walk us out and explain a few more features such as the site to jack up the car if we ever need to change a flat. All in all it was a great experience and if you are looking for a low-stress, honest car buying experience we highly recommend working with Tim. More

Very satisfied. The dealer (John DeBronzo) is very friendly, patient, knowledgeable and helpful. The test drive was pleasant and the shopping process is painless. The price quote I brought (the intern friendly, patient, knowledgeable and helpful. The test drive was pleasant and the shopping process is painless. The price quote I brought (the internet search and comparison result) was matched and the whole negotiation took less than 5 minutes and I drove away with my new car in about 3 hours (a lot of the time was spent waiting for finance manager to complete paper work). More

Excellent Purchasing experience from my Sales Rep Rebekah Martinez up to the GM, everyone was extremely knowledgeable and friendly. There pricing was great and the dealership is top notch when it comes to c Martinez up to the GM, everyone was extremely knowledgeable and friendly. There pricing was great and the dealership is top notch when it comes to cleanliness and amenities. Highly Recommend Purchasing your next new or used Vehicle from Sales Rep Rebekah Martinez at Boch Honda West. More

I was please with service I got at Boch Honda West. Paul was very responsible seller. He made sure that I got my car as soon as possible thank you very much was very responsible seller. He made sure that I got my car as soon as possible thank you very much More

Rick was very knowledgeable and very instrumental in completing the sale. I couldn't be happier with the overall experience. The dealership is beautiful, the people are very kind and not overbearing wha completing the sale. I couldn't be happier with the overall experience. The dealership is beautiful, the people are very kind and not overbearing whatsoever, and the inventory is impressive and very reasonably priced. Kudos to all! More

I purchased my 2008 Honda Pilot at Herb Chamber's Honda in Burlington,MA because it was the closest dealer to me. I started having routine service performed at Boch Honda in Westford, MA when they op Honda in Burlington,MA because it was the closest dealer to me. I started having routine service performed at Boch Honda in Westford, MA when they opened as it was significantly closer. However, this dealership continues to recommend service that is of questionable need and sometimes outright unnecessary. Each oil change comes with an additional charge of $1.00 to "top off" the WW fluid reservoi. This charge is, according to one service advisor, "standard procedure." However, prior to the last two oil change visits, I topped off the reservoir to maximum and was still charged the $1.00 until I complained. They always seem to recommended that the tires be rotated when this is not necessary. It is done on a regular basis for no charge where I buy my tires. My point is that Boch Honda and Boch Automotive has many dealerships. If this is "standard procedure" on small items, I would believe the same policy applies throughout the Boch auto empire. I am in the market for a new Honda for my daughter. I know where I will not be shopping. More