Nucar Honda of Westford

My wife and I can't say enough good words about Kristin Leblanc. No one likes being forced to buy a car quickly, but, when my wife's car developed major engine trouble, that was the case. Kristin w Kristin Leblanc. No one likes being forced to buy a car quickly, but, when my wife's car developed major engine trouble, that was the case. Kristin was our sales associate. From the very beginning, she was extremely friendly and very knowledgeable about the Honda Fit. Kristin worked closely with us throughout the entire purchasing process from the test drive (twice) to helping with the financing so we could get a monthly payment in our price range to obtaining us a good value on our trade-in. She went above and beyond the call of duty when, on our way to the dealer with our trade-in, we broke down just a couple of miles away. Kristin did her best to put the resources of Boch Honda West at our disposal in order to help us get our trade-in to the dealer. She was a positive beacon of light over what was a stressful handful of days. We hope to get a few more years out of my current car, but, when it's time to purchase a new one, we will be returning to Boch Honda West and asking for Kristin. More

I engaged with Karla and Amy in the Internet Sales department at Boch Honda West to get a quote for a new 2014 Honda Accord LX. On 12/27/13, Karla had quoted me via email the price of $20,661, includ department at Boch Honda West to get a quote for a new 2014 Honda Accord LX. On 12/27/13, Karla had quoted me via email the price of $20,661, including all costs with the exception of sales tax. At 9:32 AM on 12/28/13, Amy confirmed the price. We exchanged a couple more emails and at 10:34 AM she replied that I could come in for 11:15 AM to complete the transaction. I drove the 35 minutes to the dealership and was eventually introduced to Peter, the Director of Business Development, to inform me that Amy should not have confirmed that price and that they could not honor it because they would "lose $1000 on the car". Peter indicated that the quote was dependent on a $500 financing coupon from Honda that they ran out of. Karla and Amy had never mentioned this coupon - I was not even planning on financing the car. I was extremely disappointed, frustrated, and angry. This treatement violated a number of the bullets on their "Code of Ethics" and their "Promise to the Customer" that they had posted prominently on the wall at the entrance. I would never purchase from Boch Honda West nor would I recommend the dealership to others. More

I offered my price for a new car. It was accepted. After I offered my price for a new car. It was accepted. After 2 hours I was done. John and person who did my finance documents (name that I cannot recall I offered my price for a new car. It was accepted. After 2 hours I was done. John and person who did my finance documents (name that I cannot recall now, sorry) were very friendly and helpful Ross More

I was in the market for a new hybrid vehicle. After I was in the market for a new hybrid vehicle. After doing some research on the internet, I decided I wanted to test drive the new Honda Hybrid. I c I was in the market for a new hybrid vehicle. After doing some research on the internet, I decided I wanted to test drive the new Honda Hybrid. I contacted a dealership in Nashua NH, but they did not have one in stock to test drive, so I called Boch Honda West and they had one in stock so I made an appointment for later that afternoon. When my wife and I arrived at the dealership, we were promptly greeted and introduced us to Tim Mclean. Tim was friendly and professional and provided an overview of the car and then let us take it out for a drive. Both my wife and I drove the car and we loved it. Now for the fun part, deal negotiation. Tim got his manager involved in the negotiation, and overall the process was reasonable and I feel we arrived at a fair price for both parties. Since we plan to keep the car for a long time, we purchased the extended warranty and ResistAll exterior/interior protection package. Completing all the paperwork to close the deal was straightforward. Boch Honda West did not have the model vehicle on the lot, so Tim had to search around for an EX-L model in the White Orchid Pearl. It only took a couple of days to locate the exact car down in CT. Tim drove down and picked up the car and delivered it back to Boch Honda. Unfortunately, there was a problem with the paperwork and the process dragged on for a few days. Tim worked hard to get all the paperwork issues resolved and the dealership loaned me a car for a couple of days for free...which was much appreciated! Tim was very good to work with and even provided us with his cell phone number and encouraged us to call him anytime with issues/questions etc. Overall, buying a car from Tim and Boch Honda was positive experience that I would recommend to others. More

First off...beautiful dealership! Very modern, well laid out, easy to get to. Went in about 5pm just to look at a used Honda Fit and was driving it home by 8pm! Of course the car sells itself, but Matt made out, easy to get to. Went in about 5pm just to look at a used Honda Fit and was driving it home by 8pm! Of course the car sells itself, but Matt made it a stress free, no pressure sale. Got what we wanted for our trade and got a payment lower than I had hoped for. Matt had to order an owners manual for us and it arrived within a few days. Would highly recommend Both Honda West!! Not many car buying experiences are this easy. More

I have purchased a few new vehicles my day this was one of the most pleasant experience to date Paul brown is a true professional of the most pleasant experience to date Paul brown is a true professional More

This is the second car that I have purchased with Tim through this dealership. The dealership operations are top notch and I have used their service as well which is also top notch. My next new car pur through this dealership. The dealership operations are top notch and I have used their service as well which is also top notch. My next new car purchase will also be made through this dealership. The only thing that would turn me away from them is buying a different brand car, otherwise, my Hondas will always come from Boch Honda West More

As the proud owners of a new Honda Pilot, I was very pleased with my car buying experience at Boch Honda West. Tim Mclean was an excellent salesman. Not only was he very helpful and knowledgeable abou pleased with my car buying experience at Boch Honda West. Tim Mclean was an excellent salesman. Not only was he very helpful and knowledgeable about all of the features of the Pilot, he was also very easy going and made the whole buying experience very low pressure. He even had lots of snacks to help entertain our kids while we were there. Their service after the sale is also exceptional. One of the tires on our new car was out of balance and I did not notice this until after we took delivery of the vehicle. I called the service department and they set me up for an appointment for me for the next morning. They were able to quickly find and fixed the issue during my visit. They even had a mechanic ride with me on a test drive before I left to make sure I was happy with the fix. More

My first experience which was not with those listed above was less then impressive, but I was not seriously shopping that time unless the deal was right. This time I was looking to buy a car and contacted t was less then impressive, but I was not seriously shopping that time unless the deal was right. This time I was looking to buy a car and contacted the dealership online, the response was instant, professional and impressive. I sent over the exact info of the car I wanted and what I was looking for to which they had everything ready for me when I arrived for my scheduled time. Amy was the contact via the internet and like all dealers they then hand you off to a Sales Consultant who has all the info I sent in. That is when Corey came out to assist me, he was again professional, helpful and showed that he not only cared but understood what it was I wanted to be the end result. I felt that he not only listened but was looking out for my best interest too, which these days is rare to find when it comes to sales. The end result was me getting the car I wanted for the price I wanted and the entire process was seamless from the second I stepped in the door until I left with everything said and done. Everyone I came in contact with that day was amazing and gave the impression that I was not only a valued customer but I felt as if I was being treated as the only customer they had, which was clearly not the case since they were busy. My car was ready for pick up sooner then promised and my time spent in the finance office was accurate, short and sweet. The delivery of my car was again perfect and everything was as promised not one surprise in the whole process. As most people will agree that a car buying process is not known for being enjoyable, but I honestly can say this one was and exceeded my expectations. Thank you to Amy, Corey and everyone that worked on my deal this past week. Your team at Boch Honda West far exceeds any other out there! More