Nucar Honda of Norwood - Service Center

I purchased a 2007 Honda Fit from Boch Honda in February 2007. After ordering some extras, I was told to pick up the car on a particular day. I arrived and the car wasn't ready! I had to wait around whil 2007. After ordering some extras, I was told to pick up the car on a particular day. I arrived and the car wasn't ready! I had to wait around while the service department put on the rear bumper applique. They put it on CROOKED and I had to wait another thirty minutes while they removed it and reapplied it. My cargo mat wasn't in stock, so they ordered one. The Guidepoint theft system button was taped to my front console, also crooked. These guys are very sloppy. I returned twice more to Boch Honda, inquiring about my cargo mat and wasting an hour on each trip. EACH TIME, I was told that the service department had already installed it. EACH TIME, I told them they were wrong. EACH TIME, they said they would order one and asked me to return on a particular day. Finally, on the THIRD VISIT, they gave me the cargo mat I had ordered on day one. For my first oil change, I paid them to replace the wiper blade inserts because they were getting old. Two days later, during a rainstorm, I noticed that my right wiper blade was non-functional. The reason? They had broken the wiper blade while putting the new blade insert in, and the wiper blade no longer rested flush against the glass. No, they didn't have one in stock. I had to go back twice in order to get something fixed that they had broken in the first place. Just recently, the CD player died. It wouldn't accept any CDs, claiming there was one in the player. There wasn't. They ordered me a new radio under warranty, which required that I return on another day and wait a couple hours while they replaced the radio. A few days later, I noticed that there were big gouges around the edges of the center console (near the A/C knobs) where some idiot technician had levered on it WITH A SCREWDRIVER. Also, they forgot to hook back up the outside air/recirculate lever so it's non-functional. Now I have to go back and show them the damage, and they will probably have to order yet another part. Then I can go back and wait for hours more on some other day so they can fix yet more damage they caused in the first place. Don't let them touch your car at Boch Honda, because they will probably break something else in the process. More

I was having electrical troubles with my 2000 Accord, so I brought it to the most reputable dealer I could think of in the Metrowest area of Boston -- well, at least I thought it was the most reputable. Wh I brought it to the most reputable dealer I could think of in the Metrowest area of Boston -- well, at least I thought it was the most reputable. When I filed the work order I asked, specifically to have an oil change done while the car was being serviced. I verified this at the time of the work order, when the service "advisor" (ironic title) called me to tell me the cost of the repairs (which ended up being more than $500) and again when he called to tell me my car was ready. I arrived at the dealership with a 20 minute window of time -- should have been enough to fill out any necessary paperwork and pay for the repairs before I left. Upon my checkout, I noticed there was no charge for the oil change, so I questioned the service "advisor", who had a sudden case of amnesia and didn't remember me asking to have an oil change done. So, now with my car in desparate need of an oil change, I had to wait 45 (between the oil change and my argument with the service "idiot') minutes while it was being done. Oh yeah, I was late to where I had to be. And to add insult to injury, I had to PAY FOR IT! Although, to be fair, they did offer my next oil change for free. Super. There's a great example of quality customer service. While my car was being serviced, it was determined that I needed a new seatbelt switch on my driver's side, which had been the cause of my SRS being illuminated. They ordered the part and "advised" me to come back the following Friday, which I did. When I arrived the following Friday, I was told it would take as long as 2 hours before the car was ready. I chose to wait the two hours (actually it was 2 1/2 hours, but close enough). I left a more satisfied customer this time. That is until my SRS light came on again the following morning. I looked down at the seatlbelt switch -- IT HAD BEEN INSTALLED ON THE WRONG SIDE. Now, I have waited 2 1/2 hours only to now need to go back and wait AGAIN! I'm pretty sure I won't be cashing in that free oil change, as I will NEVER go back there again. BTW - In my three trips there, I noticed several unsatisfied customers, I was not an isolated case. If you choose to go there, plan for several repeat trips and bring your best yelling voice and your unsatisfied look. You're going to need it. More

Good grief! Our nightmare on the automile!! We purchased our vehicle from Boch Honda a few years ago and had received good service up until our last visit. They had the vehcile for 6 days (no ren purchased our vehicle from Boch Honda a few years ago and had received good service up until our last visit. They had the vehcile for 6 days (no rental offered) and didn't diagnose the problem until I personally drove with the technician on the third day to help troubleshoot. Only then did they agree it was a problem with the transmission (the warrenty had curiuosly been disputed on the second day). It wasn't until we showed them our warranty documents (we purchased from Boch) that they agreed to perform the work. Well of course other "costly repairs" were discovered along the way and the labor alone came to $900. And wouldn't you know it, just two days later the back bracks failed on the vehicle. A coincedence you say? Hardly! Shame on us for building trust in Boch Honda. Never again will we buy a vehicle or have one seviced at Boch Honda. Sure,"Come on Down" to get ripped off! More