Nucar Honda of Norwood - Service Center

When i pulled it into the garage they were very busy. When i pulled it into the garage they were very busy. Sean made it a point to stop what he was doing and acknowledge me.(he said hello my name is When i pulled it into the garage they were very busy. Sean made it a point to stop what he was doing and acknowledge me.(he said hello my name is sean i will be with you in a minute). He got back to me in about 1hr after i dropped the van off and describe my concerns with my wives odyssey. He explained fully what the problem was. The car was fixed in a timely manner. I wish I could have bought my car at Boch Honda. (could not give me a price I got some where else with out the hustle) My experience overall with customer service and the tech's work was top shelve. The one thing that would have put my experience over the top shelf would have been a surprise detailing of the car. HaHaHaHa More

great experience from the moment you pull into the drive until you are ready to leave satisfied I have dealt with glen mills and sean since owning my honda and will continue to service it at boch .Thank y until you are ready to leave satisfied I have dealt with glen mills and sean since owning my honda and will continue to service it at boch .Thank you, AL More

I continue to service my Honda Crosstour at Boch because of people like Service Consultant Sean De Silva. The efficient, professional, and knowledgeable service I receive, even for just an oil change, justi of people like Service Consultant Sean De Silva. The efficient, professional, and knowledgeable service I receive, even for just an oil change, justifies my decision to both buy and maintain my car at Boch. (This is my family's 3rd car purchased here) Every experience I have had in the past has left me a truly satisfied customer. Bravo to Mr. De Silva and Boch Honda! More

Be weary of brake jobs and tire replacement - demand to see them first before authorizing the work. I went in for noise coming from front right hand side when in motion and after 4 hours left with all new see them first before authorizing the work. I went in for noise coming from front right hand side when in motion and after 4 hours left with all new brake pads, rear rotor replacement, 2 new front tires, and a bill for $1,300. My car had 35K miles on it and the new tires on the front doesn't look any different from the old ones in the back. And the noise - yeah it's still there, and I now have to waste another weekend bringing the car back, not sure if this is a wise move... and subject myself to be bamboozled again. More

Sean was very friendly and he took time to explain what would be done to my car on the day I came in - I did not feel rushed. Sean had very good customer service awareness, he was very hospitable and led would be done to my car on the day I came in - I did not feel rushed. Sean had very good customer service awareness, he was very hospitable and led me throught hte process step by step with updates on how long things would take - he had very positive energy, and he was just overall, very pleasant to work with! More

Hi, I want to state that Sean's service was exceptional. Hi, I want to state that Sean's service was exceptional. We brought brought both of our cars in and our Pilot needed service. We had our baby w/us, Hi, I want to state that Sean's service was exceptional. We brought brought both of our cars in and our Pilot needed service. We had our baby w/us, and Sean stepped up and took care of us. We dropped the car of on a Saturday night and he called Sunday morning to tell us that the car was ready. Sean's service was excellent. The issues that we had with the car are the following: - A rattle in the front of the dash - this was not fixed. They could not replicate the problem - this could have been done if taken on a bumpier road. I have addressed this myself w/adding a little foam and tucked it in between the dash and windshield by the VIN number. - Speaker issue - this is still an issue. They tried to fix it, but it still sounds like crap at times. Very disappointed that it still does this - wouldn't expect it out of a Pilot. - Driver Seat squeak - something was broken in the seat, and it was fixed properly and there have been no issues since. I want to emphasize that Sean was great. Sean is a great employee and take good care of him because he takes care of his customers. The reason why I would not recommend Boch Honda is because the sales process absolutely SUCKED. Amine was the worst sales person that I have ever dealt with. Best price, but that is the only thing that was best. 7 hours to buy a car when price was agreed on in the first hour when we had our baby w/us? Car was ready to go when I went to pick it up - not really, had to come back the following Saturday to get it inspected. Amine called four times to tell me it was ready. He also started to get testy and impatient when we were asking questions - this was close to a deal breaker. This is not how you get repeat business. I will be in the market to buy a new Accord in the next couple of years, and I am 99% sure that I will not be buying from Boch. Again, I want to say that I was impressed with Sean, but not overly impressed by the work done. More

Sean and the shop foreman took great care of me. I had two broken locking lug nuts (overtightened by a different dealer) and they were able to chisel them off very carefully. So I was finally able to swi two broken locking lug nuts (overtightened by a different dealer) and they were able to chisel them off very carefully. So I was finally able to switch to my snow tires. I will be back again. Thanks! More

On a very busy Sunday morning, Sean took the time to explain the service options available to me and at the completion he was very concise, in laymans terms explained not only what was done but what I c explain the service options available to me and at the completion he was very concise, in laymans terms explained not only what was done but what I can expect and should know for future visits. Sean DeSilva is the best auto customer service rep I have ever encountered More

Sean was very friendly and attentive to my customer request and took time to explain the findings before the repair. He also took time to explain to me the reason for the warning light on the panel and request and took time to explain the findings before the repair. He also took time to explain to me the reason for the warning light on the panel and why it is important to have it checked at the dealer. I was very happy with the service and the attention I received by all the employees in the service area especially Sean. More