Nucar Honda of Norwood - Service Center

A few months ago, I bought a used Nissan from this dealership. After that was a relatively unpleasant experience, the subsequent trips to the dealership for service have been awful. Last week I made a dealership. After that was a relatively unpleasant experience, the subsequent trips to the dealership for service have been awful. Last week I made a service appointment for a basic 5,000 mile service with an oil change and was kept waiting for three hours while I had an 18 month old child with me! When I asked repeatedly after 2 hours that they tell me what was happening with my car, the service attendants seemed confused and it took over a half hour to locate my paperwork and inform me that the type of oil filter needed was one they didn't have and therefore they HAD NOT COMPLETED ANY OF THE SERVICE FOR THE APPOINTMENT, yet thought it was fine not to notify me of this and let me stay and wait. They were rude to me, unhelpful, and I ended up leaving with my car because I had other appointments that day and didn't even get my service completed. Because I got free services through my purchase at the dealership, I tried again to get my oil changed today and was met with rude staff, and again was made to wait over an hour for an oil change. I do NOT recommend this dealership, especially for their treatment of young women in the service department. More

Second and third excellent interactions with both service Second and third excellent interactions with both service and sales. My new 2011 Pilot was giving me issues and I took it back twice and as mu Second and third excellent interactions with both service and sales. My new 2011 Pilot was giving me issues and I took it back twice and as much as I was a pain to Mark Doran, Dave Foy and Howie Scharnitsky, they took care of me and my vehicle. They replaced a part and also updated some software and it is working great! The professionalism and true customer service I experienced goes a long way! Keep up all of the good work and I commend these guys on great service! More

I gave all 5's because of Mr. Sean De Silva. Sean, since the day I met him, has always been extremely helpful, friendly, patient, understanding, professional, ALL OF THE ABOVE. I refuse to go to any since the day I met him, has always been extremely helpful, friendly, patient, understanding, professional, ALL OF THE ABOVE. I refuse to go to any other dealership because of him. He has taught me so much about my vehicle. And, as a result, it's running with no issues. My overall experience is always great! Please share this with him. Thanks, Sherwyn Rocke More

I bought a 2008 Nissan Xterra with less than 35K on it from here in September. In November the radiator sprung a leak. I took it back and they replaced it with a genuine Nissan radiator and fixed a few from here in September. In November the radiator sprung a leak. I took it back and they replaced it with a genuine Nissan radiator and fixed a few other minor problems. I had bought the extended warranty and they charged it to that although it probably would have been covered under the Mass lemon law, but (I guess) they wanted to be paid for the work. More

I came to the dealer to get my battery check. I spoke to someone at the Honda Subcontracter center. Before I went to the service center. I kept asking the woman on the phone is my battery covered by my warr someone at the Honda Subcontracter center. Before I went to the service center. I kept asking the woman on the phone is my battery covered by my warranty. She told me just bring the car in and they will check it for. She did not mention there is a fee. So,I was very surprise that there were a fee.The woman did not explain anything to me. She refuse to give me a simple answer but she insist I go in to have the mechanics check my car. So, she set up an appointment for me for Nov. 12. Drove to the service center. I end up talking to Sean de Silva. I explain to him what I was there for. Then I ask him if my battery is covered and he explain everything to me. I got upset because the person at the call center could have done more to get me answers to my question. She was no help at all. After speaking to Sean de Silva, I forgot how upset I was with the woman. Sean De Seliva was very professional. He explain how the whole warranty works. He went out of his way to help me, which I appreciate. Walk out the dealer a very happy customer. He is a Very,Very pleasant guy. Thumbs up for Sean de Silvs. More

Note "I'm rating only the service department not the other departments or other services witch I had a very positive experience with in the past. I took my 2011 Acura MDX for service (08/04) "before other departments or other services witch I had a very positive experience with in the past. I took my 2011 Acura MDX for service (08/04) "before somebody ask why I took it to Honda? I purchased the car from Boch Honda and free oil change was part of the deal with the GM Mark Duran-a great person to work with and very professional-". The service advisor was nice and took all the info and we confirmed the correct oil grade. I waited over 2hours and 20 minutes before the advisor gave me the keys and told me that my car was all set. Once I got to my car I noticed: - The driver and passenger seat were dirty (a mixed of dirt and grease - very disgusting) - It was grease all over the front of the car near the hood - While I was reading the paper work I noticed the wrong oil grade (instead of 5w20, the tech put 0w-20). I went back to the advisor and reported all the issue; he apologized and notified the service manager who came over and said two words" sorry, we will flash the oil and do it again and it should take 15 minute"!!!! I ended up waiting another 35 minute and they did not clean the car. So to summarized, I saved $29.98 and ended up spending $40 to detail the car. I'm very disappointed at the service manager and the way he handled the situation and the tech who clearly was unprofessional. (The advisor did his job by reporting the issue to his manager). More

I went by for an oil change last week and once again Boch lived up to its reputation. Vincent was personable and professional and had me out of there in 20 minutes. It is why I always go here for servicing m lived up to its reputation. Vincent was personable and professional and had me out of there in 20 minutes. It is why I always go here for servicing my 2010 Crosstour. More

Two weeks ago I went to Boch Honda where I had bought my 2003 Honda Accord Coupe new, eight years before, to register a complaint about a problem with the printed circuit board which illuminates the panel t 2003 Honda Accord Coupe new, eight years before, to register a complaint about a problem with the printed circuit board which illuminates the panel that displays the HVAC,radio,disc changer,and clock etc. There had been a service bulletin that had expired but Sean De Silva a Service Consultant, worked with me to resolve the the issue which resulted in Boch Honda replacing the circuit board at no cost to me, for parts or labor. He was very professional and courteous and I feel that Boch Honda is very fortunate to have him on their staff. Ron Glaser More

My experience with Sean Da Silva in the service department was great. I had to bring my 2011 Honda Accord Coupe in for a noise on the passenger side of the car. He made sure the tech went over ever department was great. I had to bring my 2011 Honda Accord Coupe in for a noise on the passenger side of the car. He made sure the tech went over everything methodically to make sure that they found where the noise was coming from. He went over what was done, where the noise was coming from, and got it corrected. I would definitely recommend bringing your Honda in for service with Sean. He is very honest and makes sure that your service is completed in a timely manner and a lot of times ahead of your expectations. This is why I come back to Honda service at Boch. More

I have been coming to this dealer for almost 5 years for car and van services. Sean (Customer Service Rep) is very helpful and a great guy to work with. I would highly recommed Boch Honda service for anyone car and van services. Sean (Customer Service Rep) is very helpful and a great guy to work with. I would highly recommed Boch Honda service for anyone looking for car service. More