Nucar Honda of Norwood - Service Center

Outstanding Service My service visit started right on time and was handled by a service person who was professional, courteous and who really listened to my concerns. I My service visit started right on time and was handled by a service person who was professional, courteous and who really listened to my concerns. I had a clear explanation of my options at what cost and in what time frame so that I could decide how to proceed with no pressure. Courtesy , honesty and top notch service were the hallmarks of this visit and have always been the qualities of service at Boch Honda which is why I come to Boch Honda for all my car maintenance. More

The ever bad thing happen to me The ever bad thing happen in my life boch new to you or boch.extrmlly service them try to make u like a slave taken ur money then kick u out The ever bad thing happen in my life boch new to you or boch.extrmlly service them try to make u like a slave taken ur money then kick u out More

Everything was great Appt booked & confirmed by email; greeted promptly and w/friendly staff; good review & presentation of services; completed within estimated time; chec Appt booked & confirmed by email; greeted promptly and w/friendly staff; good review & presentation of services; completed within estimated time; check out fast & friendly, Aplus to everyone. More

Very satisfied Boch Honda always Great I have multiple cars And SUV thru Boch and always the business is professional and customer friendly The service area is v Boch Honda always Great I have multiple cars And SUV thru Boch and always the business is professional and customer friendly The service area is very good and convenient to have seven days a week More

The workers are so nice and hard working I given them a 5 star rating because when I got to the dealership an employee helped me pick out a car that would be necessary for me to drive 12 mile I given them a 5 star rating because when I got to the dealership an employee helped me pick out a car that would be necessary for me to drive 12 miles to work and back. 100% would recommend if someone needs a new car! More

Very customer oriented to make me happy I have been bringing my cars to Boch for years for oil changes and occasional issues. My new CRV needed a sunroof adjustment which was going to take a I have been bringing my cars to Boch for years for oil changes and occasional issues. My new CRV needed a sunroof adjustment which was going to take a few hours before they could get to it. I was quickly offered by service tech Joe a ride home in Boch's shuttle van. A few hours later I got a call that it was ready and they were sending the shuttle out to my home to bring me back. In a few days a new part arrived and it was quickly replaced while I waited. Problem resolved with total satisfaction! More

Repair for oil leak on a recently purchased used vehicle. I brought my recently purchased used vehicle in for an oil leak and found that the staff was extremely helpful in identifying and arranging to fix the I brought my recently purchased used vehicle in for an oil leak and found that the staff was extremely helpful in identifying and arranging to fix the problem. They kept me updated on the extent of the problem and ensured me that the repairs are covered and will be fixed promptly. I have to say that the customer service is extraordinary! The staff's knowledge and reassurance really put me at ease. More

Liars and thievs. This salon is a rip off!!!!!!!! They don't know what they are doing. They lie to their customers always propose the most expensive option to fix the c This salon is a rip off!!!!!!!! They don't know what they are doing. They lie to their customers always propose the most expensive option to fix the car. They say you need a new battery but you don't. Liars and thieves! They said I needed a new transmission which would cost 6,000. Then the insurance company came in and all the sudden the one I have can be fixed for 1,700. They fixed my car without my permission. Very bad experience! More

Awful Dealer!! Awful experience!!! Brought in my brand new Honda Pilot with a dead starter on Friday around 2 pm. Around 5:45 I call to check on the status since I h Awful experience!!! Brought in my brand new Honda Pilot with a dead starter on Friday around 2 pm. Around 5:45 I call to check on the status since I had gotten no Call. At that time I’m told it’s the starter and the car would be ready the next day. At around noon I call them, again no call with an update, and I’m told they didn’t have the starter in stock and had to order it and I wouldn’t have my car until Tuesday. At this point I was livid! No calls with status updates and now no car. To top it off a well known dealer like Boch does not offer courtesy vehicles! I had to pay for a rental out of pocket when I have a brand new car! Worst experience ever! Do not go to Boch Honda!! More

Gouged Waiting over an hour and paying nearly $200 while they do something that should take five minutes and cost next to nothing. Nobody, including the s Waiting over an hour and paying nearly $200 while they do something that should take five minutes and cost next to nothing. Nobody, including the service manager, can give me a reason that makes sense in 2017. Making a chip key might have been difficult when they first came out, but I'm highly skeptical today, over a decade later. They are riding high on customer ignorance and I don't want them to continue to get away with this nonsense. Even if the service agent believes it, he should still question it (common sense), but they seem to blindly go along. Each new reason I get is sillier then the last. It's price gouging and collusion among dealerships. More