Nucar Honda of Norwood

I purchased a 2007 Honda Fit from Boch Honda in February 2007. After ordering some extras, I was told to pick up the car on a particular day. I arrived and the car wasn't ready! I had to wait around whil 2007. After ordering some extras, I was told to pick up the car on a particular day. I arrived and the car wasn't ready! I had to wait around while the service department put on the rear bumper applique. They put it on CROOKED and I had to wait another thirty minutes while they removed it and reapplied it. My cargo mat wasn't in stock, so they ordered one. The Guidepoint theft system button was taped to my front console, also crooked. These guys are very sloppy. I returned twice more to Boch Honda, inquiring about my cargo mat and wasting an hour on each trip. EACH TIME, I was told that the service department had already installed it. EACH TIME, I told them they were wrong. EACH TIME, they said they would order one and asked me to return on a particular day. Finally, on the THIRD VISIT, they gave me the cargo mat I had ordered on day one. For my first oil change, I paid them to replace the wiper blade inserts because they were getting old. Two days later, during a rainstorm, I noticed that my right wiper blade was non-functional. The reason? They had broken the wiper blade while putting the new blade insert in, and the wiper blade no longer rested flush against the glass. No, they didn't have one in stock. I had to go back twice in order to get something fixed that they had broken in the first place. Just recently, the CD player died. It wouldn't accept any CDs, claiming there was one in the player. There wasn't. They ordered me a new radio under warranty, which required that I return on another day and wait a couple hours while they replaced the radio. A few days later, I noticed that there were big gouges around the edges of the center console (near the A/C knobs) where some idiot technician had levered on it WITH A SCREWDRIVER. Also, they forgot to hook back up the outside air/recirculate lever so it's non-functional. Now I have to go back and show them the damage, and they will probably have to order yet another part. Then I can go back and wait for hours more on some other day so they can fix yet more damage they caused in the first place. Don't let them touch your car at Boch Honda, because they will probably break something else in the process. More

Liars, cheats, game players. They advertised a sales Liars, cheats, game players. They advertised a sales promotion on the vehicle I went in to purchase. When I sat down to complete the sale, I broug Liars, cheats, game players. They advertised a sales promotion on the vehicle I went in to purchase. When I sat down to complete the sale, I brought up the sales promtion listed on their website, and in the Boston Globe. I was told by my saleperson Wil, I was not eligible for the promotion because it was only on the 2x2 models of the CRV, and not on the 4x4 model I was purchasing. I did not want to come back, I had been there for several hours already, I reluctantly beleived him, thinking why would he lie to me when I have the abilty to go back and check the ad, I wanted the car and I wanted to go home. When I did get, I checked the ad and found out the promotin was on the car I bought. I immediatley contacted Mgt., and continued to follow up with them. They failed to repsond in any other manner than to refer back to my salesperson. Salesperson then called me severl times, with a load of BS, and more lies. They are liars and cheats. I was at dealership for several hours, and watched lots of other questionable sales practices, high pressure, lies, etc. go on all around me while my salesperson left me sitting alone for long periods of time. The Gm cam out to talk with me at point of sale also, he said hello, and wanted to make sure that I gave all 5s(high marks) when Honda HQ called me for my reveiew of the entire sales process. Avoid them like the plague. More

I basically called nearly every Honda dealer in New England MA, NH, and VT in my search for a solid price on a new Honda. I had visited several dealers (see my review of Herb Chambers, with whom I had England MA, NH, and VT in my search for a solid price on a new Honda. I had visited several dealers (see my review of Herb Chambers, with whom I had a very negative experience), had talked with many more over the phone, and basically got nowhere. Then I phoned Boch. They gave me a price that was over $1000 *less* than anything I was able to negotiate at other dealerships. Since it was so low (a few bucks below invoice), and because I was a bit gunshy from some bad dealer experiences, I initially thought it was a scam. Nevertheless, one of their sales managers faxed me a signed offer, and I put down a small deposit. As dealers continued to call me, they told me they couldn't touch Boch's price. When I got to Boch for my appointment, the salesman (Dan) was extremely courteous. The offer was legit. I basically signed the papers and that was that. It was the most pleasant, drama-free car-shopping experience I've ever had. Everyone I dealt with was straightforward. They listened more than they tried to sell. They were honest and genuine. I know these guys have to make a living, and these were people I was happy to work with...they were real people and not slippery characters. Based on my research and my shopping around, I know I got the best deal in New England from Boch. They got my sale. Things worked out great. I don't relish buying cars. Most of us dread it. Boch left me very, very pleasantly surprised. More

The sales person said they would match any price and then the Sales Manager called me back and wanted to make a deal. She then quoted me a price higher than the sales person. She was unprofessional, demean the Sales Manager called me back and wanted to make a deal. She then quoted me a price higher than the sales person. She was unprofessional, demeaning, and not someone I wanted to deal with in the future. Their price was average and they were not friendly. I would not trust this dealership! More

Sales Manager Mark Schloss (or something like that; never gave me his card) was typical looking and sounding old-time car salesman. Very rude (dare I say "crude?"). Talk about stereotypes!! After working w gave me his card) was typical looking and sounding old-time car salesman. Very rude (dare I say "crude?"). Talk about stereotypes!! After working with OK salesperson, he came over to "meet" me, and let me know value of tradein. Told him I thought his number was VERY low. Told me that's all it's worth, that I had until the end of the day to decide, a few more words, and, while still talking and finishing what he was saying, stood up, turned his back and walked away. No "think about it," "goodbye" or even a handshake. From my point of view, he instantly lost the sale for my salesperson. Very soon after this, another "sales manager" came over, better dressed. Was this a good guy/bad guy routine they were pulling on me? He proceeds to talk about my tradein, and quotes a number $5,000 higher than the first guy. What happened to "that's all it's worth?" Get me out of here fast!! Unless you're a car-buying masochist, stay away. More

Got a great price on an Odyssey Touring. ($2,000 below the dealer invoice) and got to that price very quickly. Steve Saunders is GREAT! He knows his stuff and even took me to the back lot to look at all t the dealer invoice) and got to that price very quickly. Steve Saunders is GREAT! He knows his stuff and even took me to the back lot to look at all the available color combinations because I was unsure of which one I like best. We had a good experience with Boch Honda. Ask for Steve Saunders and you will get the best service with the most knowledgeable sales person. And since they are the leading Honda dealer on the Planet..you can't beat their prices. Be aware of the financing department..they will try to sell you the world! Just say no. More

I had a terrible experience with another Boston-area Honda dealer and so I called up Boch Honda. I told a man in sales what car I wanted, the color, and the model and I told him I wanted it at invoice. Honda dealer and so I called up Boch Honda. I told a man in sales what car I wanted, the color, and the model and I told him I wanted it at invoice. While I didn't get it at invoice, I got it just above invoice and with the accessories I got thrown into the deal, it was practically invoice. The other dealer called me a few days later to offer roughly the same price but in a color that was quite ugly. If I had wanted a different color from Boch, I could've had the car at invoice. Better yet, when I came in everyone was very friendly, they didn't try and up the price on me and actually gave us more deals when we came in! Incredible! Granted they said it was because we were very nice to them so they wanted to be nice to us, but we didn't do anything other than smile and be friendly. I was astonished to find anyone in the car industry this nice after the reputations you hear about. This was the first new car I've ever purchased and if I were to continue to live in Boston, I'd tell everyone to go there and I'd come back myself. They were wonderful!!! More

I was having electrical troubles with my 2000 Accord, so I brought it to the most reputable dealer I could think of in the Metrowest area of Boston -- well, at least I thought it was the most reputable. Wh I brought it to the most reputable dealer I could think of in the Metrowest area of Boston -- well, at least I thought it was the most reputable. When I filed the work order I asked, specifically to have an oil change done while the car was being serviced. I verified this at the time of the work order, when the service "advisor" (ironic title) called me to tell me the cost of the repairs (which ended up being more than $500) and again when he called to tell me my car was ready. I arrived at the dealership with a 20 minute window of time -- should have been enough to fill out any necessary paperwork and pay for the repairs before I left. Upon my checkout, I noticed there was no charge for the oil change, so I questioned the service "advisor", who had a sudden case of amnesia and didn't remember me asking to have an oil change done. So, now with my car in desparate need of an oil change, I had to wait 45 (between the oil change and my argument with the service "idiot') minutes while it was being done. Oh yeah, I was late to where I had to be. And to add insult to injury, I had to PAY FOR IT! Although, to be fair, they did offer my next oil change for free. Super. There's a great example of quality customer service. While my car was being serviced, it was determined that I needed a new seatbelt switch on my driver's side, which had been the cause of my SRS being illuminated. They ordered the part and "advised" me to come back the following Friday, which I did. When I arrived the following Friday, I was told it would take as long as 2 hours before the car was ready. I chose to wait the two hours (actually it was 2 1/2 hours, but close enough). I left a more satisfied customer this time. That is until my SRS light came on again the following morning. I looked down at the seatlbelt switch -- IT HAD BEEN INSTALLED ON THE WRONG SIDE. Now, I have waited 2 1/2 hours only to now need to go back and wait AGAIN! I'm pretty sure I won't be cashing in that free oil change, as I will NEVER go back there again. BTW - In my three trips there, I noticed several unsatisfied customers, I was not an isolated case. If you choose to go there, plan for several repeat trips and bring your best yelling voice and your unsatisfied look. You're going to need it. More

After surfing Internet I contacted Boch to confirm pricing of vehicle (using VIN). Salesman confirmed price while stating it was an older vehicle that had a minor flaw. I asked him if he would be av pricing of vehicle (using VIN). Salesman confirmed price while stating it was an older vehicle that had a minor flaw. I asked him if he would be available that evening so that I could ensure he received the commission/credit and then drove from Plymouth. After arriving at Boch's I found the salesman in his office and introduced myself - he was in charge of Internet sales. That's when he told me "the website person had listed the vehicle with the wrong price" and that he was sorry, but would be glad to show me the vehicle (Civic LX). The "apology" and the price increase of $3,000 raised my antenna even when the Sales Manager said he would knock a few hundred off the price even though it was an honest mistake and would be corrected. Needless to say I walked. A month later I returned to Boch's website out of curiousity only to find the same vehicle/VIN at the same "wrong" price. It's one thing to dangle a loss leader to draw customers to the lot - it's quite another to lie. Must be the company since they all supported the tale and then took no action. More

Boch dealership is an interesting place. When you look around at the salesman you wonder if Boch raided best Best Buy for help. I had the luck though of being from out of state (NH) so I ended up dealing around at the salesman you wonder if Boch raided best Best Buy for help. I had the luck though of being from out of state (NH) so I ended up dealing with Steve Saunders. Steve is on the opposite end of the spectrum. He is a what you might call an old school salesman. He was knowledgeable and a gentleman who never gave me a hard sell and a good price (based on alot of price quotes) the first time. He also had to drive the car himself up into Hampton for the across border sale and he did it on my schedule only a couple of days after the sale. The financing department stinks, they tried the hard sell on warranties and offered a ridiculous interest rate before realizing that I'm not as dumb as I look but came to there senses. The bottom line is Boch because of the volume sold will give you a great price in comparison and maybe even a good financing package if you do your homework and ask for Steve. More