Nucar Honda of Norwood

[Pure coincidence: typifying our positive experience, while writing this review, my wife just got a follow-up sales call from Salesperson Marc Heroux himself to see if everything was ok after taking deli while writing this review, my wife just got a follow-up sales call from Salesperson Marc Heroux himself to see if everything was ok after taking delivery]. We cannot say enough great things about the manner in which Boch's entire Sales, Internet Sales, Service, Finance and Admin team worked together and dealt with us during our recent 2009 Honda Fit Sport AT purchase. The personalized approach for such a large dealer was unexpected. Boch, by far, exceeded our expectations in every category. We have purchased new Hondas since 1979 (around 10) and currently own 2. This time we had high expectations before we would buy from any Honda dealer, and we had limited funds due to the poor economy. We were ready to buy a 2009 Fit Sport AT immediately, as my wife has yearned for a redesigned 2009 model since it was announced by Honda. From Honda.com , we sent internet quote requests to four dealers and within 1-2 hours we had a Boch email quote (with an actual $ amount, a very good price) and a phone call back from Jayzen who is an Internet Sales Manager. BTW, it is now 4 days later, we have already taken delivery, and the other 3 dealers only sent delayed replies which basically stated "we got your request and give us a call"). We had recently invested hours by visting Bernardi on Rt. 9 a couple of times, but, we could not get anything but a "general" idea of availability and price, as you had to go through the time-consuming hassle to sit down and do the ready-to-commit-and-sign paperwork first before you could get real answers from them. We loved the Sales guy at Bernardi, but were tepid to their sales approach, seemingly high pricing, our feelings about the rest of their sales team, and the limited selection available. That uneasy feeling thankfully pushed us to stray and look for other dealers and save a lot of money while maintaining comparable post-sales services. On the way down to Rt 1 to see Boch, I remembered that Prime was also on Rt 1, because we had bought Honda and Mercedes cars from Clair before. We called Prime's Internet Group and found their price was within $50 of Boch's. However, Prime said where we were headed to Boch, if we went to Prime that day, they would lower the price by an additional significant $ amount. We walked into Boch ten minutes ahead of time, discovering 3 people talking about us. It was Jayzen the Internet Sales person informing Salespersons Steve Winette and Marc Heroux that we were scheduled to arrive. Jayzen was informing them of the price and details of the model we wanted, detailing the colors he had informed us were in stock, and discussing having a test drive Fit Sport ready. Impressive! The Salesperson duo was thorough, low key, no pressure, and worked with us flawlessly - we liked that very much. We took a test drive with informative Fit-guru Salesperson Steve Winette. We accepted Steve's offer to ride to the reserve lot where all the inventory cars were parked, to select the exact color and car stock # we would like to buy if we purchased from Boch. We were up front with post-test drive Salesperson Marc H. that Boch's price quote was basically the same as Prime's, but, we were going to take a ride to Prime because Prime had told us about the additional large savings amount if we went to Prime that afternoon. Then Sales Manager Mark Schloss came over. We were straight with Mark S. as well about our intention to checkout Prime before buying (and that we perceived the Prime offer to be genuine and not a bait and switch) - he said he would match that further discount and lowered the initial price we received. The Sales Mngr. did not give us the old turn-off demeaning "don't believe what the other dealer said/too good to be true" spiel we have heard before, and he did not speak negatively about his competitor. At that point, we said OK, acknowledged that we believed Mark S. was saving us hours (days?) of further "shopping around" while geting Boch business, and, we felt comfortable that we likely had a GREAT deal with comparable post-sales offerings. We were treated well and respectfully. My wife had the oppotunity to "ring the bell = deal!". That bell rang continuously while we were in the showroom - hope it does not crack from overuse. The Finance guy, Tom Glover, discounted a dealer installed remote starter that we needed, and handled all of our paperwork quickly as we did not plan to use Honda financing....we loved the pics of his 3 cute daughters. All was not perfect: We did run into a challenge because Boch's email system had an unrealistic low size setting for rejecting emails with attachments.....Boch has deep pockets and should do something to increase this low threshold because it caused a significant communication glitch which had to be overcome. Their service car prep people, backoffice Admin, and Registry people did an invisibly seemless job of getting the paperwork through in a tight turnaround, as we had to be able to pickup the car the next day. The Sales Mngr and Salesperson Marc H. delicately ensured that all of the checklist details about the car delivery were in order and 100% done so nothing slipped between the cracks. We noted that Boch is a very busy volume dealer with many salespersons to accomodate crowds of customers; they provide customers with plenty of ice cold Poland Spring waters on a hot day and have a bunch of environment-friendly recycle receptacles for the empties. We realize this is a glowing dealer review, which is attributable to the fact that our dealings with Boch left us glowing! We realize that YMMV. Oh yeah, my wife just looooooves her Fit Sport AT! More

Kudos to the entire Boch team!!!! They made the experience of buying a new car a SIMPLE pleasure. We weren't rushed or pressured. They wanted us to be happy and get what we wanted for the price w experience of buying a new car a SIMPLE pleasure. We weren't rushed or pressured. They wanted us to be happy and get what we wanted for the price we wanted and we DID! We purchased a brand new Honda Pilot Touring 4WD. Tenia, our Salesperson, took her time and explained everything!! It never felt like she was trying to "sell" us. The Honda sold itself once Tenia showed us everything. When I went to pick up my new SUV, Tenia set up my radio stations, XM Radio, Bluetooth and Navigation without even having to ask her. She asked me to select my "preset stations" and she'd take care of it all. Sounds simple, but it was a really nice bonus! I would HIGHLY recommend Boch Honda in Norwood!!! I am not surprised they are the #1 Honda Dealership in the Country! They are the best! The staff is like family. They laugh and work GREAT together creating a "comfortable", yet "professional" atmosphere for the customer. More

I had been thinking of a new car for a couple of "years". I looked at mini-SUVs, as well as wagons. Mike McShane helped me with the Honda CRV. I tried 5 (maybe 6). He was very patient and helpful. Paul I looked at mini-SUVs, as well as wagons. Mike McShane helped me with the Honda CRV. I tried 5 (maybe 6). He was very patient and helpful. Paul Costine was also quite helpful. My plan wasn't to purchase that day. They were reasonable and waited for me to feel comfortable with my decision. I purchased a Honda CRV EXL the following day from them and absolutely love it. I wuld definitely recommend them to anyone I know. Thank you Mike and Paul. Helen Ann Higgins More

My experience with Boch Honda was great. I am from NJ and called them up to discuss the car etc. before going in to buy. The manager, Denise, was very professional and their follow up even before I went in w called them up to discuss the car etc. before going in to buy. The manager, Denise, was very professional and their follow up even before I went in was perfect. I drove all the way from NJ to MA to buy a car,fighting my way through 5 hrs of holiday traffic and I would do it again.It was well worth it! From the moment I walked in,which turned to be 7.30 pm on account of traffic,the staff was great.No pressure. My sales person, Wally Thomas, was friendly,courteous and extremely helpful and efficient. As a single woman going in to buy a vehicle,I could not have been treated better. Bill who was Walter's manager,Chris,another sales rep who helped me and Eric, the Finance manager were also extremely helpful and honest. Their service was impeccable,the deal was perfect and my experience at Boch Honda,Norwood,MA has me recommending it to everyone !! More

I reached the store after much telephone and email communication. They were super. The sales staff was eager to greet. The paperwork and negotiations went as expected. There were service questions communication. They were super. The sales staff was eager to greet. The paperwork and negotiations went as expected. There were service questions and I was walked over to service personally and provided with the explination and met ome funny service staff. I have to say some of the reviews must come from people with far far far higher expectations than I have. Seriously. I bought a car. I think I paid a good price and now I can go back there with my head high because I treated them like people and they did the same for me. Love my Pilot!!!! Learning to love being a new member of the Boch Honda Family... (At least that's what they kept telling me). I do have to say I was told there were the pioneers of the "Ringing of the Bell". I am sure Mark D must be proud of his team. I will be back for my wife's lease that is up. It's a Toyota, but I am thinking of an Odyssey now based on this experience. (I also don't care much about whiny people, they must have been miserable to deal with anyway!) More

Researched prices on the official Honda website to find a good deal. Found a GREAT deal on a Honda-certified used Accord w/ low miles for $10,880. Drove an hour down to Boch. We walked around the lot browsin good deal. Found a GREAT deal on a Honda-certified used Accord w/ low miles for $10,880. Drove an hour down to Boch. We walked around the lot browsing and after 10 minutes of NOBODY coming to help us, we had to go inside and ask for help. They have me talk to Chris, their sales manager. I tell them our price range ($10k or so) and Chris pretty much tells me they don't have anything in that range. I ask them about the one listed online and Chris has another salesman named Kevin help us. Kevin brings us out on the lots and is looking at a few cars. I mention the price online and he says they list things online at dealer cost. However the prices on the windshields ($14,999 and up) he tells me to ignore (!?!). I told him I REALLY am only interested in the car I saw online, and so we go BACK inside so he can leave us sitting for 15 minutes (though to his credit he was nice enough to get us water). A THIRD guy comes out, mutters his name incomprehensibly. They pretty much tell me this car does not exist on their lot. Then they proceed to try and upsell me to a higher priced car. I press him and give him EXACT DETAILS on the car I drove here specifically to buy. He leaves again to check on this. Now we are left to sit and wait some more. He finally comes back 10 minutes later to tell me that they "sold" the car. I had pretty much had it at that point and they didn't seem to actually want to help me so I pretty much left at that point. Long story short: If a customer cares enough about a car to find it online, drive an hour to your lot and then asks you about the car, then you should probably try to find/sell them the car instead of acting like it doesn't exist for an hour and completely wasting my time before going "oh...umm...it's 'sold'...yeah, that's it!" This was the poorest experience of customer service we have seen so far in our trips to New England dealerships. You would think "#1 on the planet" would know a few simple things about conducting business and focusing on customer service. Shameful. More

I was in the market for a new car so I called up dealerships. I spoke to Darnell over the phone and he quoted me a price for the car. I liked the price as it was better then what I got at other pl dealerships. I spoke to Darnell over the phone and he quoted me a price for the car. I liked the price as it was better then what I got at other places plus I wasn't looking for the res but the price with res beat the one with just navi. I went to Boch in Mass and I was from NY. Long ride but I ws going to a hockey game up in Boston anyway. After doing all the paperwork with Steve who was very nice, we went to see Bob. He was also very friendly. We found a few minor things wrong with the car they sold us with the seats some indents in them,so after all the papwerwork was done we had to come back to pick up the car. When we came back most of the indents were gone just one was still there, as its minor, but we were told that it should go away and if it doesn't it is coverd in the warrenty. We had to wait a little bit for Steve before we got to finally go over the car and get to take it home. Overall this is a very good dealership, as they all seem pretty friendly. If I was in the market for another car and was heading up to Mass I would stop back in. More

I had a very pleasant experience buying a 2009 Accord LX-P from Boch Honda last month. I requested price quotes from 3 different dealers around Boston (Bernardi, Herb Chambers and Boch). One replied back LX-P from Boch Honda last month. I requested price quotes from 3 different dealers around Boston (Bernardi, Herb Chambers and Boch). One replied back giving me a poor qoute for a CRV (!!) when I asked for Accord.That was the end of dealing with that dealer. In the first round of emails, the other remaining dealer gave me a better quote. I emailed back these two dealers asking whether they have better offers. I quickly received an email reply from Gregory Gillis in the Internet Sales department at Boch Honda giving me a very competitive quote. I emailed him back a few times and his email replies were professional, decent, and polite. Finally he offered a very good quote which was much below invoice price (even after adjusting for the manufacturer to dealer rebates) and I accepted the quote.The phone call with Greg took about 10 minutes and that was best auto buying experience I had so far in my life. The next step in the buying process was to meet with sales person. His name was Bob Bif Fenerty. Dealing with him was like eating the icing on the cake. He was very nice, very polite, very professional and always eager to answer all your questions and getting back to you with answers or information if he does have them outrightly. I went in there, signed the papers in 15-30 minutes. Took another 30 minutes with the finance manager (Ms. Karyn Ingram) who was very helpful and professional. There was no undue stress or pressure tactics at any point. She tried to sell few additional things/accessories which I declined and she agreed and moved forward with the paper work. Next thing, I did was to go back couple of days later and drive out with my new Accord. Overall as mentioned ealier, the best auto buying experience so far. This was my second car from Boch (the first one being my 2006 Civic). I recommend going through the internet sales dept and dealing with persons like Gregory Willis, Bob Fenerty and Karyn Ingram who honours customers and knows how to deal with customers. More

What a shame that more people don't take the time to post a positive review when they have had a nice experience somewhere. It's perhaps a natural tendency to want to vent when things don't go exactly how o a positive review when they have had a nice experience somewhere. It's perhaps a natural tendency to want to vent when things don't go exactly how one had hoped (and I too share a negative experience, as a word of caution to others...), but I must say that we were very pleased indeed with our Boch experience. Once we had decided on the CR-V, we visited a total of 3 Honda dealerships in our region (Bernardi Honda, Boch Honda and Herb Chambers Honda of Westborough -- booooo to Herb Chambers!) -- an essential step when it comes to seeing the vehicles in person, test driving different trim levels, briefly comparing dealers' approaches, etc. Once we had decided on a trim level and hoped-for color, we did our homework online and worked to obtain the best possible web price quote. Though Bernardi is closer to us, Boch (likely due to their sheer size/sales volume) was able to beat out Bernardi's quote in the end. Their online sales team (in our case headed by Sales Mgr Danielle) was truly top-notch - responsive, polite and eager to help us if they could (but never pushy.) If money weren't so tight (we weren't planning to buy right now, but a snowstorm ice incident ended up totaling our former car...) we might have been a bit more forgiving when it comes to price, giving Bernardi the business - as they were truly friendly, not pushy, and a pleasure to meet/speak with as well. Once we made the decision to go with Boch, the sales process was just terrific. We were assisted by Marc Heroux, and he was -truly- top-notch; helpful, informative, and quick to answer any and all questions. On the night we took delivery of the car, he was wonderfully thorough, and left me/us feeling very well-informed...and we know that he will be a willing resource now and into the future. A genuinely nice guy who was clearly motivated by a desire to make sure that we were as comfortable and informed as possible. Our only complaint would be that our sit-down with our Boch finance guy Mo ended up being quite frustrating...though he -was- able to meet then beat our aggressively good outside financing quote, he then turned what was to be a quick "come down and sign the final sales paperwork" into a nearly hour-long visit, much of the final 1/2 spent with Mo trying to push AAA-esque car coverage and exorbitant interior/exterior Scotch-guarding-stye coating onto us - no thank you. Mo's attempts to do the hard-upsell were especially unwelcome given that my husband and I both had to be there, and so by definition we had to bring our toddler daughter for the trip to Norwood as well, when she normally would be winding down for bed. Given this, we had been promised that this would be a quick and easy visit and so off we went that night - Mo was clearly not pleased when we declined both of the add-on services, and his tone became markedly less pleasant - all of this as our poor daughter was hitting the fatigue wall and we were firmly-yet-politely declining him and noting that we had to leave (our paperwork was nearly all signed at that point.) Sorry for this long review, but it should hopefully prove helpful for others - go to Boch, ask for Marc Heroux - he's truly wonderful. Just watch out for those $$$ add-ons when it comes time to sign off on the sales paperwork! More

This is my third car bought at Boch in the last three years. I did an internet search of the entire North East Coast from Md to Me. Nowhere will you get as good a price as from Boch nor will you get as years. I did an internet search of the entire North East Coast from Md to Me. Nowhere will you get as good a price as from Boch nor will you get as strong a fight. Here's what I recommend. Start with the Boch Invoice Price which they list on the Internet as "Dealer Cost". Realize that Boch is a volume dealer and they make most of their money on the hidden manufacturer to dealer kickback or "manf holdback". For Honda this is about 2% of the base MSRP. So take their Dealer cost price and subtract 2% of the MSRP and then meet between this value and their "Dealer Cost" Price. Press even harder if you can at the end of the month and even harder at the end of the model year...they are desperate to have national bragging rights. Expect to wait a long time in the Finance office, up to 3 hours. So I drive cars at other dealers and get their prices, which are usually much, much higher and talk to Boch on the phone and internet. Once the deal is ready to go I make sure all the paperwork is ready before going to the dealership. In no case try and do a trade...sell it on Craig's list and only deal with Boch if you have cash. Don't buy any dealer accessories from Boch..go to HONDAPARTSDEALS.com for prices 30-40 less. Have your local body shop install roof racks, traier hitches, etc. Have fun and get ready to rumble!!! More