Nucar Ford of Lebanon
Lebanon, NH
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Service Sam in service is greatly missed as he had been a big part of my overall satisfaction in dealing with Lebanon Ford. Duane is the best! Phil and his Sam in service is greatly missed as he had been a big part of my overall satisfaction in dealing with Lebanon Ford. Duane is the best! Phil and his crew have been great in their treatment of customers. They are extremely accommodating and will go out of their way to make their customers feel special. More
Great service Fantastic job getting me the parts I needed for my recall in a prompt fashion. Great customer service through it all and the work was done in way less Fantastic job getting me the parts I needed for my recall in a prompt fashion. Great customer service through it all and the work was done in way less time then originally thought! More
Consistent and good communication on vehicle status Easy to deal with the service department. Consistent trouble shooting skills for a not so easy issue of mysteriously leaking coolant. So far- so goo Easy to deal with the service department. Consistent trouble shooting skills for a not so easy issue of mysteriously leaking coolant. So far- so good! More
Smooth purchase The second I stepped onto the Lebanon Ford property I was met by Duane Veilleux who just so happened to be the right person at the right time. I told The second I stepped onto the Lebanon Ford property I was met by Duane Veilleux who just so happened to be the right person at the right time. I told him I was looking for a Diesel, F-250, Crew Cab in the Lariat package with the color preference in Dark Blue. We walked into the showroom, sat at Duane's desk and he immediately began searching for my vehicle. He calmly asked me if there was anything I would like; ie, coffee, water, etc., and I told him I was fine. He said he would be right back and before I knew it, he was outside walking in and beyond him in the lot was the exact vehicle I was looking for. We went out to give the truck a look and Duane excused himself to go get a dealer's plate so we could take the truck for a short ride. Once the truck was on its way, we hadn't traveled 100 yards and I knew this was the vehicle for me... more than I had anticipated. After returning to the dealership, I informed Duane I would return home to gather the title to my trade-in vehicle and would back as soon as possible. By the end of the day, I was going home behind the wheel of my new 2019 Ford F-250 and I have been more than thrilled with it ever since. I am amazed at the fuel efficiency, which is improving each time I take the truck out. I have never seen that happen with any vehicle I have owned. The smooth ride, despite being a heavy duty rig and the power is very impressive. I won't have any issues hauling my trailer loaded down with my two Harleys and whatever else I toss in the trailer. I know this rig will pull it without breaking a sweat. I am very happy with my experience at Lebanon Ford, and will recommend to anyone interested in buying a Ford that they give the dealership their first visit. Thank you to all that made the buying experience smooth and very professional. Best regards, Brad Baker More
Great folks to work with! I recently had the pleasure of working with David the service manager and he was very attentive to my problem. Great dealership to work with! I recently had the pleasure of working with David the service manager and he was very attentive to my problem. Great dealership to work with! More
Extremely happy with my experience . Started working with George LeSeur online. Your dealership is not close to my home location so I wanted to have my questions and concerns answered p Started working with George LeSeur online. Your dealership is not close to my home location so I wanted to have my questions and concerns answered prior to taking the long trip. George did a excellent job in doing this. His correspondence back to me was precise and responded in a timely manner. In doing so and viewing your prices, I convinced myself it was worth the trip. It was. When I arrived I worked with Keith Jones. Again he was great. Polite, extremely friendly and excellent knowledge of the product. I'm glad I decided to venture away from home. Frankly your price was the deciding factor. The dealers in my home location seem to be getting less and less customer oriented.. The bonus was working with your staff. They made it a good experience. More
Helpful quick and courteous I have worked in a lot of dealerships over my career and have never seen it so seamless and hassle free as my experience with the sales team at Lebano I have worked in a lot of dealerships over my career and have never seen it so seamless and hassle free as my experience with the sales team at Lebanon Ford, so nice to have a quality ford dealer back in town! More
New car key Nice quick and easy. Second key was not found when I purchased car so I had to go on my own time to get a new one. A little inconvenient but it was Nice quick and easy. Second key was not found when I purchased car so I had to go on my own time to get a new one. A little inconvenient but it was quick More
Price Service way to expensive. I will find another alternative for future service I went to Gateway when you guys bought Flanders and Patch. I came back an Service way to expensive. I will find another alternative for future service I went to Gateway when you guys bought Flanders and Patch. I came back and sorry I did More
No hassle, straight to the point. I appreciate the time that was given to me without the hogwash. Straight blunt approach. Helpful, informative, knowledgeable, real, efficient, kind. T I appreciate the time that was given to me without the hogwash. Straight blunt approach. Helpful, informative, knowledgeable, real, efficient, kind. Thank you for making the process seamless. More