Nucar Chevrolet of Woburn - Service Center
Woburn, MA
353 Reviews of Nucar Chevrolet of Woburn - Service Center
I arrived at dealership at 0730 am without an appointment for replacement of driver's side headlight. I was checked in promply by the service dept, had free coffee while I waited, and repair was completed a for replacement of driver's side headlight. I was checked in promply by the service dept, had free coffee while I waited, and repair was completed and was back on the road in less than an hour More
Got a rim replaced here after my wife hit a curb. The technician never did an alignment, and now a few months later the tire is completely worn on the outside of the tire (indicating it is out of alignme technician never did an alignment, and now a few months later the tire is completely worn on the outside of the tire (indicating it is out of alignment). All other tires are showing little to no wear. Called the service manager, and he refused to take responsibility. At first he said that an alignment was probably recommended, but was declined. After checking the notes, and pulling up the invoice, he said that they probably just drove the car and determined that an alignment just wasn't needed. When I mentioned that it seemed odd that they wouldn't do an alignment when the whole reason the car was brought in was due to wheel damage, he said that sometimes an alignment wasn't necessary. He proceeded to recant a story of a lady with a corvette who ran into a huge pothole and had to get both rims on the right side of the car replaced. He said they did an alignment, and it turned out that the alignment was fine. Kind of odd that his counter-story involved doing an alignment REGARDLESS of whether the car pulled in a direction when driven. After going back and forth for a while, he finally said outright "You've requested assistance, and your request has been rejected." I will certainly never be purchasing another vehicle from Lannan, and I will definitely not be going there for service ever again. More
The service I received at Lannan Chevrolet was outstanding. My warranty had expired 6 months ago,yet they were able to get me a waiver from General Motors. The function of my power steering was gi outstanding. My warranty had expired 6 months ago,yet they were able to get me a waiver from General Motors. The function of my power steering was giving me a problem.Also, the crankshaft seal,front axle seal and transmission cooler lines needed to be replaced.Through the diligent effort of Joe Ascolese and Mark O'Malley,they were able to get the cost greatly reduced.For this I owe a sincere gratitude. More
I receive regular notices from Lannan Chevrolet regarding scheduled maintenance along with coupons for various services for all of our family's cars and trucks. They are the most friendly and accomodating an scheduled maintenance along with coupons for various services for all of our family's cars and trucks. They are the most friendly and accomodating and patient people when scheduling service, when receiving your vehicle and when reviewing all necessary work. They all take the time to explain in understandable terms what needs to be done to our vehicles and then exactly what was done to them. The work is always done very professionally and thoroughly. Lannan Chevrolet Service Department has allowed our whole family to keep safe and well running vehicles on the road a little bit longer during these tough economic times when buying a new or newer vehicle just isn't in the budget. Kudos to all of the professionals at Lannan Chevrolet; they are the reason Lannan enjoys such a wonderful reputation in the marketplace. Very well deserved. More
Great experience, this was my 4th dealership i visited, my sales person Todd, was friendly, informative. I didnt feel like i was getting the usual sales pitch like i did in my previous visits and what a my sales person Todd, was friendly, informative. I didnt feel like i was getting the usual sales pitch like i did in my previous visits and what a great deal i walked into. I highly recommend this dealership. More
Every visit, without exception we are treated with professionalism and respect. I firmly believe that your service writers truly care that their customers want to return again and again. I alwa professionalism and respect. I firmly believe that your service writers truly care that their customers want to return again and again. I always leave feeling I was treated fairly and, that the work performed was done to my satisfaction. AB More
I was greeted by name by 3 employees when I walked into the service department. Usually deal with Mark O'Malley but he was busy and Joe stepped right up to process my order. Have always had the best experi the service department. Usually deal with Mark O'Malley but he was busy and Joe stepped right up to process my order. Have always had the best experiences at this dealership working with Mark, Joe or Frank. Have been coming here since 1987 and would not go to another dealer. Work was done in a timely manner and I was informed of additional work that was needed which was functional and also safety related. Can't beat a $17.95 oil change! More
This was an excellent experience and I am now going to have my regular service done. The work was done on time and as promised. I only have good things to say about Joe, the serv rep kept me informed wh have my regular service done. The work was done on time and as promised. I only have good things to say about Joe, the serv rep kept me informed what had to be done and when job was completed. Tthank you More
Saturday service is hard enough to find it is great to find one that is open til 3:30. They fellover backwards to get me in and let me know when it was ready and waited for me to get there. They are alway find one that is open til 3:30. They fellover backwards to get me in and let me know when it was ready and waited for me to get there. They are always like this foe either my Pontiac or my Vette. More
Frank is the best service consultant I have ever met. I bought me Chevy Aveo at another dealer and hated their service department. I will buy at Lannan next time for the service department alone. Servic bought me Chevy Aveo at another dealer and hated their service department. I will buy at Lannan next time for the service department alone. Service is timely, and calls are made before any additional work is done. More