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Nucar Chevrolet of Woburn - Service Center

Woburn, MA

4.5
341 Reviews

341 Reviews of Nucar Chevrolet of Woburn - Service Center

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March 05, 2011

I have been using this dealership for 14 years, primarily for there service. I have never had a disappointing experience with there service department in all this time. They have never been manipulative or d More

by jcstew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark O'Malley, Joseph Ascolese, Mark O'Mally, Joe A
March 02, 2011

I frequently come to this dealership for service and every time I have not been disappointed. Their estimates are quick, precise and fair. The work is done in a timely manner and I have never had to g More

by plupinaccci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark O'Malley, Mark O'Mally
February 26, 2011

I find Lannan easily accessible. Great hours. they're right on target with estimating how long it will take to repair. all employees I've dealt with are very personable and make it a happy experience. More

by cherylperry2053
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark O'Malley and Joe A., Mark O'Mally, Joe A
February 24, 2011

Lannan Chevrolet has been the very best place to buy and have service performed to my truck! Mike Martyniac made the buying process very easy with NO PRESSURE and allways stops to see if I need anything whe More

by scasey21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Martyniac, Mike "Marty" Martyniak
February 12, 2011

Took care of our warranty issue quickly and without question. We got a call the next morning that our car was ready to pickup, with the bad weather we were having the dealer was flexible about pickup More

by szerfas
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Fahey, Bob Fahey
February 12, 2011

I have my truck serviced at Lannan Chevrolet Woburn for many years, not just because I purchased my vehicle in there, it is more that I like the friendly service staffs, highly trained technicians that I c More

by jcavalanche
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Every one I had
February 09, 2011

The folks at Lannan do a super job. This is a dealership you can TRUST to service your vehicle properly and honestly. The people/culture at Lannan is top rate all the way from Michael Lannan on down the lin More

by connor07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe, Joe A
January 11, 2011

The service department at Lannan Chevrolet is the best, the people in the service department are always friendly and very helpful to get my car in as soon as posible and the eork is always done correctly t More

by wandacars1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Ascolese, Joe A
December 21, 2010

I arrived at dealership at 0730 am without an appointment for replacement of driver's side headlight. I was checked in promply by the service dept, had free coffee while I waited, and repair was completed a More

by tomcull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service dept
December 20, 2010

Got a rim replaced here after my wife hit a curb. The technician never did an alignment, and now a few months later the tire is completely worn on the outside of the tire (indicating it is out of alignme More

by bodiya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
Dec 24, 2010 -

Nucar Chevrolet of Woburn responded

Hello Bodiya, Lannan Chevrolet has always made customer satisfaction our #1 priority, and are very sorry to see you so upset. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We let our customers know what services are recommended for their vehicle, and let them decide on the timing. Conversely, we do not "sell" anyone unnecessary repairs solely to profit from that service. Our consistent effort and honesty has earned us an exceptional rating from AAA, General Motors and Dealer Rater. As the repair we performed on your vehicle was done a considerable amount of time prior to your current problem (10 months and approximately 10,000 miles have passed since that service), it is very difficult for anyone to pinpoint the exact cause. Although it may seem logical that your current problem is a result of our past negligence, it is actually very unlikely. Unfortunately, it can be pretty easy to have your tire(s) and/or wheel(s) go out of alignment - simply going over a speed bump too fast, or hitting a small pothole just right can do it. Although we fully acknowledge that we, like everyone, make mistakes from time to time, the only way to truly avoid problems of this nature is to commit to routine maintenance. Periodic tire inspection and rotation, as well as tire balancing and alignment, is an important part of maintaining your vehicle’s ride, handling and safety performance (we perform a tire inspection free of change when you bring your vehicle in for an oil change). Although maintenance services, such as wheel alignments, are not covered under the manufacturer's warranty, we strongly recommend making these small investments in your vehicle as they will definitely pay off in the long run. Having our tire rotation service done every 6,000 miles (as the manufacturer recommends) will increase tire life and prevent premature tire replacement – an extra expense none of us want to incur. We try very hard to satisfy every customer, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Sincerely, Bob Fahey Service Manager (781) 935-2000 x169 bfahey@lannan.com