Nucar Chevrolet of Norwood - Service Center

Always Great Service I have brought my vehicles to Clay for service for many years. The customer areas are very nice and very clean. The service advisors are knowlegable a I have brought my vehicles to Clay for service for many years. The customer areas are very nice and very clean. The service advisors are knowlegable and treat customers with respect. Any service that was performed on my car was done in a timely manner and was done right. More

Disappointing service experience The part required for a recall repair was not in stock and I was not told this when I dropped my car off. I had specifically asked if the part was in The part required for a recall repair was not in stock and I was not told this when I dropped my car off. I had specifically asked if the part was in stock when I made the appointment and was told that it was. Since my car was already tied up for the day I asked them to check and repair another issue and to do the annual inspection that was due. I was dismayed when I was notified three hours later that the recall work was not done and that I have to wait more than a week for it to come in and then be without my car for another day. The people involved did not acknowledge their error or offer any apologies. More

Car Purchase and Servicing I purchased a 2015 Equinox in late May 2015 and had an excellent experience with the purchase and continue to have a great experience with the servici I purchased a 2015 Equinox in late May 2015 and had an excellent experience with the purchase and continue to have a great experience with the servicing on the Equinox. All parties I have dealt with have been very professional and courteous. I feel like they all go "the extra mile" to make sure I am happy with my visits and the work that has been done on my vehicle. I want to especially comment on the the Service people who have been most helpful...........Arnie, Lisa, Jim and Dennis who I have dealt with for over the last 5 plus years. They represent the Clay organization very well.... they are always honest and extremely helpful and do their best to make sure I am happy with the service. . More

great customer service thanks to the whole staff.as I was in and out in no time.i was very pleased with my oil change'10/24/15 thanks to the whole staff.as I was in and out in no time.i was very pleased with my oil change'10/24/15 More

The best service I was in for service on Sat Sept 26th at 2;30. Lisa Turenne was the Manager that handled my service appointment. She was fantastic and made it a great I was in for service on Sat Sept 26th at 2;30. Lisa Turenne was the Manager that handled my service appointment. She was fantastic and made it a great visit to Clay Chevy. Thanks More

Above and beyond The service department at Clay Chevrolet has always gone above and beyond every time I've brought my Camaro for service. It's the little things that The service department at Clay Chevrolet has always gone above and beyond every time I've brought my Camaro for service. It's the little things that count, and they do them! More

Service Work I had my 2011 Hyundai Sonata in for service last week and was told that I needed rear tires in order for my car to pass inspection. Had the car inspe I had my 2011 Hyundai Sonata in for service last week and was told that I needed rear tires in order for my car to pass inspection. Had the car inspected yesterday and guess what it passed and was told I would need tires but not until September or October. Why should I return to have any work done on my car? More

Great Customer Service, Thanks to David Hernandez David Hernandez is very knowledgeable and great at turning a stressful situation into a great experience. I would make this my one stop shop. Grea David Hernandez is very knowledgeable and great at turning a stressful situation into a great experience. I would make this my one stop shop. Great experience! More

Not what is should be - disappointed Nice facility, but they are going through the motions and charging to much for not finding the problem despite two trips. Basic issues on a Suburban I Nice facility, but they are going through the motions and charging to much for not finding the problem despite two trips. Basic issues on a Suburban I bought from them, and serviced exclusively with them, will not go back now. They did not pay attention, wasted my time and $150 to check and charge the battery! No drop of and pick up service, would not drop the customer of if more than 10 miles away, and therefore making it very difficult for anyone with a busy schedule to get service without sitting there for hours, and then be told " we can't find the problem"!! More

Pain-free service experience Free cookies, coffee, and massage chair while you wait. They will run the car through the wash for you as well! (for free). Very friendly and nice p Free cookies, coffee, and massage chair while you wait. They will run the car through the wash for you as well! (for free). Very friendly and nice people. As a woman I am always wary of car dealers and who might be trying to rip me off, but these people are great and very fair. The pricing seems less expensive than other places, not any crazy deals but definitely not paying too much there. Also, once you go there you get coupons with great offers and discounts. I used to work near Norwood and now I'm not as close, but I still make the drive out there to get my Chevy serviced! More