Nucar Chevrolet of Norwood - Service Center

Great Customer Service, Thanks to David Hernandez David Hernandez is very knowledgeable and great at turning a stressful situation into a great experience. I would make this my one stop shop. Grea David Hernandez is very knowledgeable and great at turning a stressful situation into a great experience. I would make this my one stop shop. Great experience! More

Not what is should be - disappointed Nice facility, but they are going through the motions and charging to much for not finding the problem despite two trips. Basic issues on a Suburban I Nice facility, but they are going through the motions and charging to much for not finding the problem despite two trips. Basic issues on a Suburban I bought from them, and serviced exclusively with them, will not go back now. They did not pay attention, wasted my time and $150 to check and charge the battery! No drop of and pick up service, would not drop the customer of if more than 10 miles away, and therefore making it very difficult for anyone with a busy schedule to get service without sitting there for hours, and then be told " we can't find the problem"!! More

Pain-free service experience Free cookies, coffee, and massage chair while you wait. They will run the car through the wash for you as well! (for free). Very friendly and nice p Free cookies, coffee, and massage chair while you wait. They will run the car through the wash for you as well! (for free). Very friendly and nice people. As a woman I am always wary of car dealers and who might be trying to rip me off, but these people are great and very fair. The pricing seems less expensive than other places, not any crazy deals but definitely not paying too much there. Also, once you go there you get coupons with great offers and discounts. I used to work near Norwood and now I'm not as close, but I still make the drive out there to get my Chevy serviced! More

Our older Chevy SUV had some issues. We had service done for one problem and after we picked it up it had another. Edwin Hernandez was a champ. He saw what had happened and took charge and helped us reso for one problem and after we picked it up it had another. Edwin Hernandez was a champ. He saw what had happened and took charge and helped us resolve the problem(s) - TWICE! He stayed late for me and made extra time for usand had a rental done and there for me. He made a very unpleasant/trying situation "much" better. Clay Chevy, Your lucky to have him. Nice, nice young man. He cared about us getting up and running again. More

This is the second time I have purchased a Chevrolet. I must Say Arnie Petrosky is the best person who works there. He is efficient, friendly, and goes the distance to ensure the customer is treated right. must Say Arnie Petrosky is the best person who works there. He is efficient, friendly, and goes the distance to ensure the customer is treated right. Hope he never leaves! More

In August of 2011, six months after purchasing a $17,000 vehicle from Clay Chevrolet in Norwood, my "newly purchased" Chevy Equinox left me and my 10 year old son stranded at his elementary school. Odd. I t vehicle from Clay Chevrolet in Norwood, my "newly purchased" Chevy Equinox left me and my 10 year old son stranded at his elementary school. Odd. I thought I traded in my 95 Ford Explorer so I can feel “safe” that my son and I would not have to worry about situations such as the one I was in. The coolant in my car seemed to be disappearing mysteriously causing the engine to overheat and my car would intermittently stall. So I took it to the dealership thinking, “hey, I just bought this car about six months ago. I’m sure those nice guys that made a profit from selling me a $17,000 vehicle would be happy to fix the issues my newly purchased car seems to be experiencing”. I guess I’m putting way too much faith in mankind. The service guys told me that the car has NO LEAK, and that because it was August, the heat may be causing the liquid to evaporate. Also, the car was stalling because the battery needed to be replaced. The battery would be $175 dollars which included the installation fee. “Wait a second. You’re telling me that I have to pay $175 for a car I just purchased SIX MONTHS ago?”. “Yes ma’am. It’s not covered under warranty”. Okay, fine. I picked up my car, and bought a battery from Triple A for $100 dollars. Fast forward to May. Since then I’ve had a new battery, I’m still having to replace the coolant in my car that has “no leak”, the engine is still overheating, and the car is still intermittently stalling. So I take the car to the dealership, crossing my fingers that maybe they’ll touch base with their humanity for just a second to see how wrong this scenario is. I was wrong. The car still has no leak, and the cause of the evaporation is due to a Unicorn doing the mambo on my “reservoir”. The cost? $300plus to fix. My “extended warranty” doesn’t cover mythical creatures doing the mambo inside my engine. So what does this mean? It means I have a 3 year loan with the bank to pay off a car that is slowly but surely kicking the bucket. Clay Chevrolet of Norwood apparently sells cars that will no longer work after a year of use. I bought a 95 Explorer for $1800 in cash which lasted 3 years. I guess I’ll stick to Craigslist. More

I went to Edwin Hernandez to help solve a problem with keys and fabs for a car that I purchased, unfortunately, at another dealer. He was a BIG help and did not stop pursuing an answer to the problem and keys and fabs for a car that I purchased, unfortunately, at another dealer. He was a BIG help and did not stop pursuing an answer to the problem and dealing with the other dealer until I received my new key and fabs for my 2011 Chevy Malibu. I am switching ALL my service to him and Clay Chevrolet. He went above and beyond to help me even though I did not buy the car there and at the time my service package was not with his shop. Thank you Edwin! Clay is lucky to have you. You are a great asset to the company. More

Working with Clay Chevrolet has always been a good experience. Especially in the service department, it has always been a pleasure to deal with Arnie. I have been dealing with him for service since experience. Especially in the service department, it has always been a pleasure to deal with Arnie. I have been dealing with him for service since 1998, except for his 2 short leaves of absence. He is always pleasant, helpful, and knowledgable about service issues. While the other service advisors are very good, I always feel like Arnie treats me like I am the only customer he has. I have never been disappointed with the way he treats me as a customer. As a result, I have purchaed 4 vehicles from Clay. More

Bill Johnson is the man to go to. He is a gentleman and was very patient in helping me understand the problems more clearly. My 2000 Blazer needed a lot of work to help me get thru the next 2 or 3 years, a was very patient in helping me understand the problems more clearly. My 2000 Blazer needed a lot of work to help me get thru the next 2 or 3 years, and Bill was instrumental in getting the repairs done quickly and at a fair price. I had repaired a badly worn driver side door hinge, fixed an oil line leak, replaced a vibrating front wheel hub, cleaned the front ABS sensors (the brake pedal was collapsing), stopped a gas line rattle, re-connected a disconnected fuel tank vapor hose (service engine light was on), replaced a faulty oxygen sensor, (ditto service engine light). Overall, I drove away very pleased with the attention to detail, friendliness and the excellent workmanship given to me and my Chevy Blazer. It just proves you don't need to be a "new" car customer at Clay to receive the benefit of their many years of experience. Thanks you Bill. Ron Siewko More

I am very happy to give this rating because your employees are very professional and genuinely friendly. I always have a great experience when I go for service at Clay Chevrolet. Thanks to everyon employees are very professional and genuinely friendly. I always have a great experience when I go for service at Clay Chevrolet. Thanks to everyone! More