Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Nucar Chevrolet of Norwood - Service Center
Norwood, MA
449 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
449 Reviews of Nucar Chevrolet of Norwood - Service Center
Sort by
December 31, 2018
windshield wiper replacement Slow!!!!!!!!!!!!!!!!!! service!!!!!!!!!!!!!!!! after waiting for over a half hour for my wipers to be replaced, I was told by the tech that the cost e Slow!!!!!!!!!!!!!!!!!! service!!!!!!!!!!!!!!!! after waiting for over a half hour for my wipers to be replaced, I was told by the tech that the cost effective ones were not in stock, only the more expensive ones? surprise surprise. Waited over another half hour for wipers to be replaced. More
by PHILJGORMAN
Verified CustomerEmployees Worked With
not sure
December 31, 2018
Excellent service My first experience at boch Chevrolet was great Mike A was helpfully he keep his promise about how long it would take , i look forword to my next visi My first experience at boch Chevrolet was great Mike A was helpfully he keep his promise about how long it would take , i look forword to my next visit thanks More
by mikevandrade
December 31, 2018
Car towed in late afternoon, ready the next morning Over-all the service center is quite average (perhaps less than most)...BUT what it has going for it is DAVID HERNANDEZ. Nothing stands out one way o Over-all the service center is quite average (perhaps less than most)...BUT what it has going for it is DAVID HERNANDEZ. Nothing stands out one way or another, with the exception of DAVID. I have no way of assessing the quality or pricing as these are "blind" areas to most "lay persons". I just hope for the best. I have no way to determine if the $700 + bill was appropriate......was I "taken"...perhaps. I continue to return as I''m invested in the safety of my 2011 Accent. The best I can say is they responded to the need in a timely manner for which I am grateful. BTW, a nice freshly brewed hot cup-o-joe, on the house, while waiting would be a step in the right direction :). Rating your service (below) is impossible so I'll just go "straight down the middle" ie "do no harm" More
by GLEMATCA@gmail.com
Employees Worked With
David Hernandez in Service Dept
December 31, 2018
Service of Sonata Service campaign letter was received, made an appointment for that, oil change, and brake work. All was done quickly and at a reasonable price. Tha Service campaign letter was received, made an appointment for that, oil change, and brake work. All was done quickly and at a reasonable price. Thanks More
by JCGOSS717
Employees Worked With
David Hernandez, Christine Burkett
December 31, 2018
disappointing service experience and vehicle performance Leased vehicle scheduled service, oil change, tire rotation. Vehicle indicated Stabilitrak servicing needed although less than 7k mileage. When I ment Leased vehicle scheduled service, oil change, tire rotation. Vehicle indicated Stabilitrak servicing needed although less than 7k mileage. When I mentioned to Service Associate at check-in desk he seemed overwhelmed and distracted. There were at least two other Associates at monitors but not assisting arriving customers. They didn't appear to be assisting customer volume. When providing service to Chevrolet customers, does the Boch service group work only as individuals or a team? Seems to lack efficiency as I've seen elsewhere. Technician had to order part and identified malfunctioning sensor. Again, vehicle has low mileage so the problem seems to indicate lack of component quality of vehicle. Are there other potential equipment issues if I were an owner?? More
by jmurphe
Employees Worked With
PJ?
December 31, 2018
Excellent and fast service The service what’s excellent and fast. The staff kept me informed on everything that was going on with my truck. The staff also made sure my truck was The service what’s excellent and fast. The staff kept me informed on everything that was going on with my truck. The staff also made sure my truck was up to date on all services and let me know of upcoming services. More
by DGREALISH79
Employees Worked With
Other Employees :
Alexis Benitez, Chanel Bowden, Russell Shoemaker, Dana Fessenden
December 31, 2018
I love my service person When he says the job is complete I believe him..he hasn't steered me wrong yet! Been coming there since 2014. What else is there to say? When he says the job is complete I believe him..he hasn't steered me wrong yet! Been coming there since 2014. What else is there to say? More
by SAMMICSM1
Employees Worked With
Dave Hernandez
December 31, 2018
Awesome David Hernandez is always so helpful and knowledgeable He always knows how to treat a loyal customer I know I can trust his advice Ty David Hernandez is always so helpful and knowledgeable He always knows how to treat a loyal customer I know I can trust his advice Ty More
by LUPITA0625
Employees Worked With
David Hernandez
December 31, 2018
Very good Other dealers have better wait areas in terms of cookies, , adequate & comfortable seating, magazine selection, etc. The service was completed on tim Other dealers have better wait areas in terms of cookies, , adequate & comfortable seating, magazine selection, etc. The service was completed on time, however the tire pressures were not reset after the tire rotation. More
by CJSJ
Employees Worked With
Jean- Paul Russo
August 13, 2018
Worst Service Dept, BEWARE! I purchased a Chevy Equinox from this dealership in 2015 and had a great experience. I recently started to have problems in December 2017 when a part I purchased a Chevy Equinox from this dealership in 2015 and had a great experience. I recently started to have problems in December 2017 when a part that controlled the oil getting to the engine wasn't working causing my car to stall. The service department fixed the issue which apparently was covered under a recall, so I didn't have to pay anything. They did a terrible job explaining the problem and what was actually fixed. I didn't look into it too much because I trusted them. Then 7 months later my car started doing the same thing again, so I brought it back and explained I thought it was the same problem that was fixed in December. The customer service rep said it was a different problem and it wasn't covered under the recall. I paid $400 to get it fixed. When I got it home, I compared the paperwork from the fix in Dec to the latest fix and low and behold it was the same problem! This time it was a part controlling the oil going out instead of coming in, but should still have been covered under the recall. I called the manager and they agreed it should have been covered and they would reimburse me as well as give us a car detail for the inconvenience...this is when the customer service went completely downhill. A week went by and never got the credit, so called back and left messages and no one called back. I called the service director and left a message and it was a struggle to get him on the phone. I just wanted our credit back. I finally talked to Brian, the service director, and he was completely rude and couldn't get me off the phone fast enough. He promised the credit would be processed that day, but of course it wasn't. Another week goes by, so I call back and leave messages and finally call the GM and leave a message. It's been 3 weeks now and no credit! I finally get a call back, not from Brian the service director but from the service manager who is new and took care of the credit over the phone. I never got that car detail I was promised though. Worst customer service I've ever experienced, it's sad I had to fight to get our credit when I should have never been charged in the first place. I'll never bring my car back to get serviced here ever again and I warn anyone else who does to please look at your paperwork carefully! More
by carrie33
Employees Worked With
Brian Nadeau, Rebecca, Yvonne, Mike
