Nucar Chevrolet of Norwood - Service Center

Good Timing! The service center had all my parts and was able to give me my car back earlier than I expected; even during a snowstorm. Christina Burkett was great! The service center had all my parts and was able to give me my car back earlier than I expected; even during a snowstorm. Christina Burkett was great! More

Friendly and helpful You can drop off the night before. They took care of all the warranty issues. They found the issue and it was just all around a good experience. You can drop off the night before. They took care of all the warranty issues. They found the issue and it was just all around a good experience. More

Customer Service I must say that I was overwhelmed when I went into to the dealership. My car just broke down on the highway with myself and my son in it. So, I was I must say that I was overwhelmed when I went into to the dealership. My car just broke down on the highway with myself and my son in it. So, I was a little flustered. But, from the time I stepped inside the service department Christina Burkett put me at ease. She was welcoming, kind and very helpful. She was patient with all my questions and concerns. I explained to her the situation and she listened to my concerns and not just brush me off. I really dont have faith in dealerships but, you have a customer in me now. However, I did let them know that my engine light is still on with a replaced engine. She heard my concern and is working with me. More

"Just Great" Efficient and responsive to customers' needs. The service rep. was ready and waiting for me as I entered through the door. Within a few minutes, the v Efficient and responsive to customers' needs. The service rep. was ready and waiting for me as I entered through the door. Within a few minutes, the vehicle was in the shop. After the technician checked it out, the rep. came back to inform me of the details of the required service. It was a great experience indeed. More

Do Not Trust Service Department I just had my alternator replaced at a First Hyundai Dealership Service Department. I thought it wasn't quite right when I got it back. The engine a I just had my alternator replaced at a First Hyundai Dealership Service Department. I thought it wasn't quite right when I got it back. The engine always ran good till I had that repair. I took it to Boch Hyundai Dealership Service Department to have it diagnosed and they came up with a long list of expensive repairs. It shocked me because it was not mentioned a week earlier from the previous First Hyundai that had it a week before. I "said" I wanted a diagnostics and would pay for that. When I told my husband to pick it up they fixed something without my permission and then charged me for it. I was told that I would only be paying for the diagnostic fee. Then charged me something they repaired without my permission. I feel I didn't trust all the repairs they claimed I needed. I told by the Service Associate to please tell me what's wrong with it before they fix anything. She assured me that she would. I was told I would only pay $129.00 for diagnostics. My bill was $350.55 it was upsetting because I was lied to. More

tire rotation not included this is my first time at this dealership under the new owner, saying that everyone was friendly and personable, but I have never pay additional for to this is my first time at this dealership under the new owner, saying that everyone was friendly and personable, but I have never pay additional for to have my tire rotated when I do an oil change, it was always included with that service, not an optional service, I don't have a foreign car, I have been doing my oil change for the last two years at another Chevrolet dealership, I did not know the name was change until I call, yes I did call and got an appt that day, I am unable to drive the distant to the place I have been going to due to back surgery.....No I won't go back, but can still recommend this dealership not for price, but, for convenience, and, friendliness of the worker he even let me know it would be a little wait if I don't mind,....thanks guys More

Happy, that it was all covered under warranty! J.P. was good he called every step of the way. Love my warranty Not happy that you don't accept checks, what's that all about?? J.P. was good he called every step of the way. Love my warranty Not happy that you don't accept checks, what's that all about?? More

Routine maintenance, sticker and tire problem Great co-operation from the intake person. Everything done very promptly and professionally. A lingering tire inflation problem was well taken care of Great co-operation from the intake person. Everything done very promptly and professionally. A lingering tire inflation problem was well taken care of and has not returned. I am very pleased about that. More

Four items to be addressed - left car overnight Car was ready before needed the next day and all worked well. Fill in some words!! More fill in because it is such a nice day!!! Car was ready before needed the next day and all worked well. Fill in some words!! More fill in because it is such a nice day!!! More

Service was great David Hernandez always makes sure he takes care of my car. I take it there to assure qualified mechanics do the work. Thank you so much! David Hernandez always makes sure he takes care of my car. I take it there to assure qualified mechanics do the work. Thank you so much! More