Nucar Chevrolet of Norwood - Service Center

Frustration Communication lacking. 12/15/18- I called the service department due to a slice in my tire. I asked to make sure the tire would be covered under the Communication lacking. 12/15/18- I called the service department due to a slice in my tire. I asked to make sure the tire would be covered under the tire plan I purchased at the time I purchased the vehicle. I was transferred to someone who could answer the warranty question. While on the phone with him- I was advised that it would be covered. He asked if I wanted to bring it in today (12/15/18) and it would not take long at all. I said I couldn’t do it today but made an appointment to come in on Monday, December 17. He would let service know I would be coming in for a new tire. 12/17/18- I left work early to come in at 2:45. When I got to the service center I was informed the person I spoke to regarding the warranty never informed service that I would be coming in. I was also informed that it isn’t a quick process and I would have to fill out the warranty paperwork/incident report. I did so. I was then informed that the tire was not in stock and would have to be ordered. So I came in for nothing. I was told they would call me in a couple days when the tire came in. 12/23/18- I had not heard back from anyone regarding the tire so I called the service department. I was transferred to a voicemail of the gentleman that was supposedly handling my case. I left a message asking for the status of the tire. I never received a call back. 1/2/19- I called back again to check on the status. The person I talked to said there is nothing in the system about a tire. She had to call me back. She called me back and set up an appointment for 1/3/19 for me to come in again to get the tire replaced. I asked if there will be someone I can speak to about this whole situation when I come in on 1/3/19 and was assured there would be. I called back a few minutes later to get clarification that the tire would actually be covered. I did not receive a call back with this confirmation. I filled out the incident report on 12/17/18 but was not confident this was handled properly because when I called on 1/2/19 it seems like nothing was ever done- beginning with my original call on 12/15/18 More

Good customer service and knowledge Great customer service and knowledge of car parts and how much it will cost to do the service without looking it up in the book Great customer service and knowledge of car parts and how much it will cost to do the service without looking it up in the book More

Oil change with multi point inspection Jean Paul was extremely professional and went out of his way to be accommodating. He was a pleasure to do business with. I didn't need to ask any qu Jean Paul was extremely professional and went out of his way to be accommodating. He was a pleasure to do business with. I didn't need to ask any questions because he covered everything with his conversation. More

I had an awesome experience at this dealership My service representative David went above and beyond to make sure my car was properly serviced. I am more than pleased with the service I received at My service representative David went above and beyond to make sure my car was properly serviced. I am more than pleased with the service I received at this dealership! More

Very bad experience. I came here for a car inspection. I received a rejection sticker and was told that I needed to spend $1500 on various maintenance fixes so that I coul I came here for a car inspection. I received a rejection sticker and was told that I needed to spend $1500 on various maintenance fixes so that I could pass the check. I was very skeptical, so I went to a different inspection site the next day, and my car passed with flying colors without having done any of the maintenance fixes. I feel like it’s wrong to generate business by failing vehicles that don’t need any work done. I’m very disappointed in the service I received here. More

Excellent service and results! Excellent service! The very helpful staff even showed me how to remotely start my vehicle!! Prompt response, and very helpful. 5 STARS!! All staf Excellent service! The very helpful staff even showed me how to remotely start my vehicle!! Prompt response, and very helpful. 5 STARS!! All staff were excellent!! More

first service on new car. Everything was taken care of in an efficient manner. The waiting room was comfortable and the employees were helpful with questions I had on the inst Everything was taken care of in an efficient manner. The waiting room was comfortable and the employees were helpful with questions I had on the instrument cluster on the dashboard. More

Three weeks and still not fixed This is the third survey Boch has sent me, see my e mails and replys there. Or see the email sent to general manager. I wish it was still Clay where t This is the third survey Boch has sent me, see my e mails and replys there. Or see the email sent to general manager. I wish it was still Clay where they new how to be honest with customers instead of lies upon lies. Typical Boch shop, just like with Toyota U will never bring my business here again.Sad, Boch Sr. Would roll in his grave if he knew. More

Great Service Experience Boch Hyundai is very accommodating. They work around the customers schedule to get you in and out as quickly as possible. I have all of my service Boch Hyundai is very accommodating. They work around the customers schedule to get you in and out as quickly as possible. I have all of my service done here at Boch Hyundai and can't imagine going any where else. More

Christina is an excellent rep Christina did a great job making sure my car issue was addressed and repaired. It was a pleasure to work with her because she was motivated to make su Christina did a great job making sure my car issue was addressed and repaired. It was a pleasure to work with her because she was motivated to make sure my car was fixed properly. More