Nucar Chevrolet of Norwood - Service Center

Service Center Screws customers Took my 2015 equinox in because grinding noise when I hit the brakes. They told me the calipers were in "a bad position" and that they wore through th Took my 2015 equinox in because grinding noise when I hit the brakes. They told me the calipers were in "a bad position" and that they wore through the brake pads and busted the rear brakes. Told me they needed to replace entire rear braking system for $1700 and charged $125 just to diagnose the problem. Paid the $125 and went to my friends mechanic. He inspected the issue they claimed it was and he said rear brakes were fine and the noise was coming from a hard spot on the front rotor but the issue was not the brakes at all. No first responder discount either. Only good thing I have to say was the service guy who helped me didn't convince me to stay when I wanted to take my car and leave and was understanding (probably used to putting up with Boch's BS) More

Worst service! Over 4 hours for an oil change/tire rotation and to replace a bulb. I drove out of the dealership and realized they hadn't properly replaced the bumper, so back to the dealership for an rotation and to replace a bulb. I drove out of the dealership and realized they hadn't properly replaced the bumper, so back to the dealership for another 1/2 hour for them to fix their mistake. More

Bad experience with service When i bought my Chevrolet Traverse from Boch Chevrolet, i was told that the first 2 services were free. I did my first service through my local Herb When i bought my Chevrolet Traverse from Boch Chevrolet, i was told that the first 2 services were free. I did my first service through my local Herb Connolly Chevrolet since there closer and Boch Chevrolet was 30 miles from my home. Herb Connolly Chevrolet told me that the 2nd service wasn't free. So i called Boch Chevrolet Service and they said to bring my car there and the 2nd service is indeed free. I drove 30 miles to get the service done at Boch Chevrolet and when i reached the service advisor now said that the service is not free. When i asked them who took my appointment and said the service was free, they said she is not available. Now, i could have done the service done at my local Chevrolet and paid for the service, not a concern. But the concern is they told lies and i have to drive 30 miles just to get my oil change done. Also the way they handle my concern was the worst way you could handle a customers concern.I wouldn't advise to go to Boch Chevrolet Norwood to anyone. More

Nice job I was promptly greeted in a friendly manner. Once I explained my issue, I was quoted estimate. My vehicle was finished when promised and the final cos I was promptly greeted in a friendly manner. Once I explained my issue, I was quoted estimate. My vehicle was finished when promised and the final cost was the quote. My vehicle was repaired to my satisfaction. KERRY More

recall In for a recall to replace air bag sensor. i was told it would be less than an hour when I made the appointment. It took over two hours. In for a recall to replace air bag sensor. i was told it would be less than an hour when I made the appointment. It took over two hours. More

Great Service Go give them a try! Great customer service and car care, Christina, Emily and David were friendly and helpful. Coming from Texas, they made this my new favorite place to Great customer service and car care, Christina, Emily and David were friendly and helpful. Coming from Texas, they made this my new favorite place to go for my Genesis. Thanks everyone! More

Will not recommend The service dept is poor in my opinion. Service oil change is high and recommended tire rotation, air cabin filter, wipers 340.00 later. Wipers were n The service dept is poor in my opinion. Service oil change is high and recommended tire rotation, air cabin filter, wipers 340.00 later. Wipers were not needed as replaced a moth ago. Waiting room has coffee machine with no cup and a box full of creamers. Very dirty and the hall leading to showroom and waiting are smells like a raw sewage. Was suppose to get appraisal and they never showed. Poor communication. More