Nucar Chevrolet of Norwood - Service Center

OilChange Everything was great start to finish - reliable and friendly and efficient will be returning. Wish this survey did not require so many words thiugh... Everything was great start to finish - reliable and friendly and efficient will be returning. Wish this survey did not require so many words thiugh... would prevent me from completing in the futuee More

Maintenance and recall Had the first appointment of the day and had an oil change and a window switch recall work done in a timely manner while i waited. Had the first appointment of the day and had an oil change and a window switch recall work done in a timely manner while i waited. More

Service not performed Second time the tire pressure was not done when I requested and paid for. Very disappointed as I had meeting where I need to travel this morning and w Second time the tire pressure was not done when I requested and paid for. Very disappointed as I had meeting where I need to travel this morning and with weather wanted to be sure tires were filled More

Friendly team I always go there to get my car checked. Them team is the best. I recommended to every Hyundai customer. Guys see you soon . 😀 i wish they could gi I always go there to get my car checked. Them team is the best. I recommended to every Hyundai customer. Guys see you soon . 😀 i wish they could give me discount. More

Service on lease Service tech was very polite and knowledgable. I was told how long it would take and the car was finished in that time frame. My lease is expiring s Service tech was very polite and knowledgable. I was told how long it would take and the car was finished in that time frame. My lease is expiring soon and I will be returning to lease again with Boch Chevelet. More

Always attentive. Hernandez in service department is very nice, always greetings you when you come in. He treat you like family. Recomended for service always has appo Hernandez in service department is very nice, always greetings you when you come in. He treat you like family. Recomended for service always has appointments available. More

Overcharged and couldn't diagnose even though I told them On 12/28/18 I received a quote for an engine oil cooler from Sullivan tire for around 1k and they could fix it that day. I went to Boch Chevrolet Norw On 12/28/18 I received a quote for an engine oil cooler from Sullivan tire for around 1k and they could fix it that day. I went to Boch Chevrolet Norwood on 12/29 for a second quote on it. They told me there isn’t an engine oil cooler and there is no cooling system for this. They fixed a seal for $400 and sent me on my way saying the issue is all set. The issue persisted (smoke filling the cabin; I am pregnant and drive around a 2 year old) and I brought my car back Monday and they told me the engine oil cooler needs to be replaced. I was outraged. They would have the part for me the following Thursday and the cost was around $1,500 additional on top of the $400 I spent. Bruce negotiated the price for the work that needed to be done because they told me incorrectly (apparently the master technician or advisor relayed bad info) that I didn’t have this in my car. So much time was wasted, I spent lots of holiday traveling and driving dealing with the smoke smell filled cabin with me and my daughter. It’s ludicrous I would come in and state I needed a quote on the engine oil cooler, only to be told I don’t have one, then $2,000 later tell me I need one. I should have never gone to Chevrolet. All of my friends and family are bewildered at the experience as well. I feel ripped off and so much of my time was wasted, so much time driving back and forth to this dealer, waiting for my car at home and taking time off of work. It was a major inconvenience and I regret coming to this place. It cost me more in the long run even though the price was negotiated after realizing their mistake. More

Excellent customer service David Hernandez made my visit relaxing and stess free. He explained everything in great detail and listened when I was speaking. I highly recommend. David Hernandez made my visit relaxing and stess free. He explained everything in great detail and listened when I was speaking. I highly recommend. Thanks you More

Friendly From The Start Went to Boch Hyundai for a scheduled oil change. Roxanna made the appointment and Emily was there on the date of service. Both were pleasant and very Went to Boch Hyundai for a scheduled oil change. Roxanna made the appointment and Emily was there on the date of service. Both were pleasant and very helpful in addressing my maintenance questions. Thank you. More

General maintenance On time. In and out with in time frame provided. Updates provided during time of service. They checked for recalls and did those too. Thanks On time. In and out with in time frame provided. Updates provided during time of service. They checked for recalls and did those too. Thanks More