Nucar Chevrolet of Norwood - Service Center

In a very few words, it was the worst car experience. I'm not sure if they even care about the value of a $ from a customer. I'm disgusted. not sure if they even care about the value of a $ from a customer. I'm disgusted. More

After having issues with my new front brakes. I scheduled an appointment with boch chevrolet to fix the problem. Rob in services was very helpful during my visit . an appointment with boch chevrolet to fix the problem. Rob in services was very helpful during my visit . More

Went to boch chevy to get work done on my 2018 chevy impala. They gave me a list of things to be done, front brakes and rotors, transmission flush, 4 new tires, totalling $1,800. After all that on my wa impala. They gave me a list of things to be done, front brakes and rotors, transmission flush, 4 new tires, totalling $1,800. After all that on my way home I hear my brakes making noise. Not knowing much about cars I thought It was the new brakes making noise and it just needs time to warm up. For d next 2 weeks of and on I kept hearing the brakes. So I scheduled another appointment to return my car. I went there at 9:30 in the morning and at 12:30 no one came to speak with me. I sat there 3 hours while this guy ROB say everyone else and said not one word to me after 3 hours of waiting. When I finally went outside to inquire why no one has said anything to me about my car. The young lady on the phone dismissed me and said she on the phone so I waited and even when she got off the phone she dealt with other people and over looked me. After I got upset a ROB in services came to me and said " your car is already as far as the brakes just drive it fast on the highway and make sharp stops and if the noise doesn't go away in a week bring it back and we will do new brake in the back for $500 and I'll waive my fee". Talk about a RIP-OFF. I brought my car in weeks ago to do all that work and on the print out of my inspection u guys mentioned nothing about needing rear brake pads on the day I got all the work done now u telling me I need rear brakes n rotors 3 weeks later. Sounds like any shady mechanic work. They do shady work so u will have to come back and get hit over the head for something else. I will never go back to boch chevy to fix my car when unless my warranty covers it. As far as I'm concerned I don't need to drive 25 minutes to get ripped off I can get ripped of up the street n for a lot less. Also when I got the car 2 years ago the car was missing the front bumper clip til this day I'm still waiting n every time I ask they say when u come in next time. 🤢 More