Nucar Chevrolet of New Castle - Service Center

Service Department that runs smoothly Outstanding customer service with the Service Department! Recently, I brought in one of our vehicles to be serviced. We had a few hiccups with commu Outstanding customer service with the Service Department! Recently, I brought in one of our vehicles to be serviced. We had a few hiccups with communication, but as my concerns grew, they were quickly resolved when I met with Darrin Aliberto, the Service Manager who runs the department in a seamless fashion. He worked with his employee, Tom Kitts, to provide a comprehensive service plan to adequately determine what was going on with my vehicle. As a leader in healthcare, communication is key. To see the level of transparency with communication at Nucar Chevy, and the effective problem solving skills, sets the standards of what a Service Department should be. More

My car was damaged while a recall was being repaired. I brought my 2008 Pontiac G8 GT into Nucar service so I could have a recall taken care of, and I figured I might as well go ahead and get the oil chan I brought my 2008 Pontiac G8 GT into Nucar service so I could have a recall taken care of, and I figured I might as well go ahead and get the oil changed while it’s there. I picked it up shortly before closing time, paid the bill, and the service writer was walking me out to show me where the car was parked. As we’re walking up I see theirs damage to the bottom of the front bumper like someone had pulled up too far on a parking block, and for some reason my car was the only one that was backed into a spot, and I’m sure that was done so they could say it couldn’t of been us because we backed it into a parking spot. Anyway, the service writer takes a look at the damage, and said let me get my manager, then he comes out and wipes where the scratches and gouges were, and said there’s dirt on top of the damage, it couldn’t of been us, but there was also paint damage and big chunks of plastic hanging off that wouldn’t still be on there if it was pre-existing damage... I wasn’t happy with his answer or attitude, he spoke down to me like I was stupid, so I asked if I could speak to his boss. Of course the big boss was gone for the day, but they both assured me he would be calling me first thing in the morning... Here we are over a month later, I’ve tried calling, I’ve left numerous messages, and I have yet to get a call back...😡 I know some people may think I’m making a big deal about just a little bit of damage to the bottom part of a bumper, but you have to understand that I’ve always been really into cars, and I absolutely looove this car, so I’d immediately notice any new dents, dings, or scratches as soon as I walk up to the car because I’m very picky (especially with this car) and I take amazing care of it too. It may be a 4 door “family car” but to me it’s my race car, my show car, my family car, and it’s my poor mans Corvette...lol... Also, the Pontiac G8 GT was only made for 2 years, so not only are they rare, but they are very desirable too. The value of this car increases as time goes by, because they keep getting harder and harder to find, especially in the condition that my car is in. It’s a special car because it’s a four door family car with a 400hp Corvette engine in it. So for older guys, that looove cars, but have kids, like me, this is the perfect compromise because they look menacing, they’re faaaast and fun to drive, but I can still fit my whole family in there comfortably... Well thanks for ruining my front bumper NuCar Chevrolet, thanks for never taking the time to call me back, and for this I will make it my life’s work to make sure everybody that I know doesn’t spend a penny at NuCar no matter if it’s for parts, work, or especially buying a car... The worst part is I’m a man of principal, if you had of atleast called me and tried to help or make it right in some way shape or form, I wouldn’t of made such a big deal about it, but the fact that I couldn’t even get a call back from you infuriates me. Hopefully I can find a Chevy dealership that actually appreciates their loyal customers more than you do, because my 15 Chevy Silverado, my 08 Pontiac G8 GT, my 09 GMC Yukon, my daughter’s 08 Chevy Cobalt, and my sons 13 Chevy Cruz will NEVER go back to NuCar, and I definitely won’t be replacing any of them through you either... More

Service Area I just got back from trying to have the free oil service change done, that was originally scheduled by NuCar when the vehicle was first purchased. I just got back from trying to have the free oil service change done, that was originally scheduled by NuCar when the vehicle was first purchased. It ended up, after I wasted a trip, that I would be required to pay for the oil change since I had not reach the 7500 miles limit. This was BS since NuCar setup the service time and date 3 months before and never mention anything about the requirement of needing 7500 miles before a FREE oil change could be done. I also had an issue when the gas filler door was opened where the insert that surrounds the filling port would pop out from the fender when the door was opened. I asked them to look at to tell me what was involved in fixing it, but if it was going to take allot of time that I would need to come back. The service person first of all never explain who he was and how the service system works when you bring in a vehicle, so I needed to ask who he was and what he was doing as he climbed over the vehicle. When he asked the oil technician if he could look at the gas door issue the guy just shrug his shoulders, so they explained it would have to go back to the shop and that would take at least an hour on top of the oil change wait. BTW this was the same technician we had asked about the location of the oil filter when I was purchasing the truck, and answer was he did not know. I would of surely thought for customer satisfaction that someone could of come out and at least looked at the issue and give an honest response to what the issue entailed, especially if they had seen it before, and if a part was needed to be ordered it could done before hand, but this was not the case. Since I was not sure the guy that was going to change the oil now knew where the oil filter was along with fact I now needed to pay for something that was suppose to be a free, and if I wanted someone to look at the gas door issue it would require an additional hour wait, I decide the best thing to do was to leave and NEVER come back to this dealership. I'm sure another dealer in the area can be found that would be more responsive and more customer minded toward customer satisfaction. More

Bad service bad management the place is horrible We brought our truck to be serviced at nucar in new castle Delaware after that broken down. We first spoke to Brandon Ladimir, he stated there was We brought our truck to be serviced at nucar in new castle Delaware after that broken down. We first spoke to Brandon Ladimir, he stated there was only one good mechanic that didn't have a lot of return work. He stated he put him on it . But the following day he resigned from his job . And Felicia took The workload from Brandon latimer service consultant. We had to call Felicia constantly she never called she called her once or twice in the three weeks they had the truck we called every other day almost update us and let us know what was going on . She felt like if she called us once a week that was good . When we pick the truck up the batteries were dead in the rear and front batteries were only reading 12 V barely, to make matters worse the alternator didn't even function and I want to have down the road we had to have the vehicle charge to make it home . When we called and spoke to Felicia she just stated what do you want me to do. She called us the day before and told us she had to mechanics look over the whole truck and it was already to go so I told her I don't know what to do either your mechanics didn't do their job. Truly whatever happened they don't know what they're doing and the work that was done maybe questionable? They were to service the whole entire truck look over the whole vehicle they told me they were going to do 120 point inspection for trucks and they stated they find anything they will fix it but they missed the correct amount on the airbox and the bad alternator you tell us ... We are writing this to let others know don't go there don't buy a car I would not recommend this place I would go somewhere else the management pretty much told us they don't care about our business I'll get it from somebody else well that is crazy. Something is going on with the mechanics and knowing how to do their job and the management is not that much better so I don't know how to correct this but it's really bad More

Hate this place Go somewhere else . Spent several hours in the lounge and had nothing done on my vehicle! Simple brake job I could have done myself for $167.95 I paid Go somewhere else . Spent several hours in the lounge and had nothing done on my vehicle! Simple brake job I could have done myself for $167.95 I paid these idiots $459 and drove away with a check engine light still on and a xxxx load of excuses More

First Service and got the upsell I took my truck in for the first service that was not part of the factory included service and I got the upsell. It funny how the truck needs an align I took my truck in for the first service that was not part of the factory included service and I got the upsell. It funny how the truck needs an alignment right after the end of the factory provide service period. It also needed a "fuel injector cleaning" as well. I suspect these services aren't covered by the factory provided service but it is funny how they needed to be done right after the end of the factory service period. More