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Nucar Chevrolet of New Castle - Service Center
New Castle, DE
161 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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161 Reviews of Nucar Chevrolet of New Castle - Service Center
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May 19, 2023
Bad customer service, do not recommend NUCAR SERVICE, they make appointments knowing that they cannot work or fix your car that day. You cannot wait for your car, THEY HAVE NO LONERS. Do not use service they make appointments knowing that they cannot work or fix your car that day. You cannot wait for your car, THEY HAVE NO LONERS. Do not use service center. They sell you the car but cannot service it. They used to have good service but changed. They no longer care about customers. More
by Ecomparoto
Employees Worked With
Jimmy at service, not a nice person, and does not care
March 01, 2023
They employ idiots for receptionists or maybe they are just crooks. I had a "Change Transmission Oil" message on my Chevrolet Captiva. I called them and the receptionist put me on hold for about a year. just crooks. I had a "Change Transmission Oil" message on my Chevrolet Captiva. I called them and the receptionist put me on hold for about a year. Then she comes back saying "I have talked to 3 different people and they have never heard about a Change Transmission Oil message. We would love for you to come in so we can see for ourselves". Well i set up an appointment with them thinking they would probably not charge me anything or maybe 20-30 bucks just to reset the message. I go in there and the guy says "Oh yeah it says right here that your Transmission Oil message has be cleared and its gonna be $165 diagnostic fee to hook it up and clear it". In other words, they pretended to be dumb and got me to come in and then gave it to me straight. What a Stupid bunch of idiots they are. I will be buying a $110 scan tool to do it myself now. Never going back there again. They can shove their diagnostic fee up there you know what. More
by Hume Naseer
Employees Worked With
Anthony Aliberto, Victoria Turner
January 30, 2023
Where do we start? It took 4 days to change the oil and rotate the tires. They said they had to call in somebody on their day off to finish the job. Great! A potential It took 4 days to change the oil and rotate the tires. They said they had to call in somebody on their day off to finish the job. Great! A potentially disgruntled employee is going to be working on my van. Not trusting your potentially disgruntled employee I just drained 8 quarts of oil of some kind out of my engine. Owners manual says that will cause harm to my engine. The oil filter was on so tight I had a really hard time getting it off with my rubber strap type filter wrench. No wonder, it was tightened so much when installed that it was dented. You learn in oil change 101 not to do that. Now for the wheels: dash says 65 pounds up front, 80 in the rear. My tire pressure gauge says just the opposite. This is not the first or second time for this failure. What am I gonna find later this week when I pull the wheels off to have a look at that front end that supposedly needs thousands of dollars worth of work? A bad brake rotor? That's probably about it. My experience with NuCar has been pretty much like that from the start. I won't be back. More
by KWReed
Employees Worked With
Darrin Aliberto
November 08, 2022
Worst service experience ever! Suburban went in for radio not working, diagnosed that a new radio was needed. They ordered the radio, arrived to have new one installed and they fou Suburban went in for radio not working, diagnosed that a new radio was needed. They ordered the radio, arrived to have new one installed and they found out it was broken. They ordered a new radio and I have made many, many calls to find out the status. In the beginning I was told it was still on order. Service is terrible about returning calls. I was finally told today my radio got sent back because they were not able to reach me after many attempts. The service manager claims they have left multiple voice mails. I went back many months and only had one, which I returned and left a voice mail. Now that they sent the radio back, they have to go through the entire warranty process again and order a new radio. Worst experience ever! More
by opieff19
Employees Worked With
Service manager
July 20, 2022
Completely unsatisfied with the service department, specifically the technicians that have worked on my car the multiple times that I have had it serviced at nucar. Ive spent THOUSANDS of dollars only specifically the technicians that have worked on my car the multiple times that I have had it serviced at nucar. Ive spent THOUSANDS of dollars only to continue to have issues with my car. The newest problem is something that they “ fixed” in 2019 but of course it’s no longer covered under warranty and they are telling me it needs to be replaced AGAIN. I literally feel like they’re just taking my money. I will not be returning to nucar again. More
by MarieL
Employees Worked With
Anthony Aliberto
January 25, 2022
I took my truck here because i had transmission fluid leaking. They charged me $140.00 for a diagnosis already knowing that they would not be able to do the repair. The computer software to repair trans leaking. They charged me $140.00 for a diagnosis already knowing that they would not be able to do the repair. The computer software to repair transmission issues on f150 truck was exclusive to ford. I would have appreciated that if they tild me in the beginning. $140 is a lot of money for me. Wouldnt have had problem with paying it if they could have fixed it. More
by Him
Employees Worked With
I dont knoe
May 07, 2020
Unqualified Technicians Under no circumstances buy a car from NuCar Chevrolet and if you do, DO NOT allow their unqualified service technicians to work on it. I took my truck Under no circumstances buy a car from NuCar Chevrolet and if you do, DO NOT allow their unqualified service technicians to work on it. I took my truck in to NuCar Chevrolet in New Castle, DE to have the 02 sensor replaced. I was told at that time that my thermostat needed replacing. I authorized the replacement. When the truck was returned to me and while I was driving the truck home the temperature gauge was reading above normal. The next day I checked my coolant reservoir and found the coolant almost an inch below the cool line on the reservoir. This was after I was changed $20.30 for anti-freeze that I do not believe the technician put in my radiator. (I have a picture of the coolant level). I also question the fact that the technician actually did the road test because if he did, he should have noted that the temperature gauge is reading at just below the 3/4 line instead of just above the 1/2 line where it read before. (I have a picture of the temperature gauge) When I brought the truck back because I was NOT satisfied with the service, I was given a 9 am appointment. When I arrived at the NuCar dealership, I was asked if I was waiting for the truck and I said yes. At that point, I was told that they would not get to my truck until after a customer’s oil change. When I questioned that, the NuCar service manager, D. Aliberto, told me and these are his exact words, "That I could take my truck and leave IF I didn't like the way he was handling my complaint " This was said while the NuCar Service Manager was dangling my truck keys in front of my face!!! As far as I’m concerned the service manager at NuCar Chevrolet is totally unprofessional and unqualified for that job More
by jdwarrington08
Employees Worked With
Anthony Aliberto, Darren Aliberto
October 15, 2019
Poor Customer Satisfaction I spent $65k on a new 2016 Silverado HD3500 LTZ, diesel truck, with the extended warranty. Within 5,000 miles, the blinker in my driver side mirror st I spent $65k on a new 2016 Silverado HD3500 LTZ, diesel truck, with the extended warranty. Within 5,000 miles, the blinker in my driver side mirror stopped working (intermittently), for short periods of time (mostly when it was cold out). When I brought it in for service, they refused to look at it, because it was working at the time. Whenever I brought it in for other service, it was working and they wouldn’t look at it. I couldn’t schedule the service because I couldn’t know when it would work or not. A couple of months after the 3 year warranty was up (~28K miles) it stopped working altogether. Since the warranty is over, even though they have a record of it at 5K miles), they won’t pay for it. The connection in the back of the mirror is corroded and the whole mirror has to be replaced (over $800), for a 25 cent connector. The same thing happened with my “chrome” sidesteps. They started peeling a month after the warranty was over and they want over $800 to replace, even though they are definitely defective. I’ve also had issues with their poor service - not doing what I paid for (oil/filter/fluids) leaving my tires severely under inflated (65 psi vs 80 psi) greasy fingerprints on my white door, etc. Needless to say I’m through with them and won’t be going back. We just bought a new Malibu, but not from them. My advice - STAY AWAY!! More
by HMiller
Employees Worked With
Chuck Cowan
September 23, 2019
Poor service After multiple attempts to repair my stabilitrak and almost $500.,, it’s still not fixed,,You think they would have techs that could actually fix cars After multiple attempts to repair my stabilitrak and almost $500.,, it’s still not fixed,,You think they would have techs that could actually fix cars ,,These repair attempts have just been attempted on several days in September 2019,,Save yourself a big headache and go somewhere else!! More
by chris313
Employees Worked With
Mr. Aliberto
September 10, 2019
Sorry I left DE...Love the service at this location Staff is always courteous and professional. Time spent alwaya less time that I spend anywhere else. I hope I'm in the neighborhood when I need my ne Staff is always courteous and professional. Time spent alwaya less time that I spend anywhere else. I hope I'm in the neighborhood when I need my next service, the 6 hour ride was well worth it to stop by this location. Keep up the EXCELLENT customer service. More
by LoveMyMalibu
Employees Worked With
Not sure off the names.
