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Nucar Chevrolet of New Castle - Service Center

New Castle, DE

4.3
162 Reviews
Call Service Center (877) 763-0903

162 Reviews of Nucar Chevrolet of New Castle - Service Center

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March 28, 2025

The service department at NuCar Mazda is the best around! Knowing that I can depend on Manager John Stidham and his team to keep my car operating safely keeps me going back to NuCar, where I am always treat More

by MERLE.CIESIELSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stidham is still the best. I have never had a problem with any of the employees at NuCar.
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Mar 28, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind words! We're so glad to hear that John Stidham and the team continue to earn your trust. Your loyalty means a lot to us, and we're always here to keep you safely on the road!

March 27, 2025

Pleased with service. Check in quick and easy. Waiting area clean and comfortable. Reasonable wait More

by tjsbjs1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damon
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Mar 28, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the great feedback! We’re glad to hear everything went smoothly and that you were comfortable during your visit. We appreciate you choosing us!

March 26, 2025

I've leased 2 trucks and bought 2 trucks there they always did everything possible to get me what I needed I would recommend this dealership to anyone looking for a vehicle More

by Snuffy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Santana
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Mar 27, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your continued trust and loyalty! We’re grateful for your recommendation and are always here to help you find the perfect vehicle. Enjoy your trucks!

March 24, 2025

My experience was quick and easy, everyone was friendly. The atmosphere was amazing. The overall experience was nice. More

by jaironmw01
Recommend Dealer
Yes
Employees Worked With
Damon Ferrell
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Mar 25, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the great review! We're so glad to hear everything was quick, easy, and enjoyable. We appreciate your kind words!

March 24, 2025

Dealership is ok but service needs to improve with communication. Larry Campbell is the best More

by gsta27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your feedback—we're glad to hear Larry Campbell took great care of you! We appreciate your note on communication and will work to improve in that area.

March 22, 2025

Great service advisor excellent service technician everyone is friendly and helpful reasonable cost for the work performed More

by loumarc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay in Mazda sales
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Mar 24, 2025 -

Nucar Chevrolet of New Castle responded

Thanks for taking the time to leave us a review. We're so glad you had a great experience!

March 22, 2025

Had a great experience people where really friendly and would recommend others to car shop there. More

by sept92kitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy McLeod
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Odongkara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Nucar Chevrolet of New Castle responded

Thank you so much! Our team loves getting feedback like this!

March 22, 2025

Pleasant staff nice waiting area quick and easy Love the virtual view on my phone of the service provided More

by mdkcs
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
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Mar 24, 2025 -

Nucar Chevrolet of New Castle responded

Your support means the world to us. Thanks for the 5-star review! Safe travels!

March 22, 2025

Very unsatisfactory My car was there for a whole week and not even diagnosed Also communication was terrible More

by Judyk60
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Mar 25, 2025 -

Nucar Chevrolet of New Castle responded

We’re sorry to hear you were disappointed and appreciate your feedback. That said, we want to clarify that some diagnostic delays can occur depending on technician availability and the complexity of the issue. We understand communication is key, and we’re reviewing this internally to ensure better follow-up moving forward. If you’d like to discuss further, we’re happy to speak—please feel free to reach out.

March 17, 2025

Service is always pleasant and helpful. Waiting area is immaculate and stocked with water and coffee. I also appreciate the updates on the status of my vehicle and the inspection video they More

by epsteinx5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Report | Print
Mar 17, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your kind words! We're glad to hear you appreciate our service, clean waiting area, and vehicle updates. We look forward to serving you again in the future!

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