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Nucar Chevrolet of New Castle - Service Center

New Castle, DE

4.3
128 Reviews

128 Reviews of Nucar Chevrolet of New Castle - Service Center

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May 11, 2025

Prompt timely professional and fabulous communication appreciate the way you do what you say, thank you More

by bowtieguy327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cochran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind words! We're thrilled to hear you appreciated our communication and follow-through. We truly value your support!

May 10, 2025

People were caring and was thorough explaining everything. I felt like they my best interest at heart which is rare to find. Great experience! More

by ccarter17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Dionisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malcolm Carter
May 13, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind words! We're so glad you felt cared for and well-informed. It means a lot to us—glad you had a great experience!

May 10, 2025

Service staff was extremely friendly and courteous. The process was efficient and timely. I will continue to bring my Mazda CX 50 to Nucar for service. More

by Hutch525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa and Will at the Mazda service desk are both pleasant to work with
May 13, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the great review! We're glad to hear you had a smooth and friendly service experience. We look forward to seeing you and your CX-50 again!

May 10, 2025

They were able to complete the repairs for my vehicle in a timely manner, which allowed me to be on the road sooner. I appreciate the workmanship that was put into my car repairs. More

by S.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
May 13, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the great review! We're glad we could get you back on the road quickly and that you appreciated the quality of our work. Safe travels!

May 10, 2025

Clean waiting area and restrooms. Service writers explained work that was performed and what to expect on my next visit. More

by georgelrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEIDMAN
May 13, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind review! We're glad you had a comfortable visit and that our team kept you well-informed. We look forward to seeing you next time!

May 10, 2025

My car went in fine and now is at another dealership the same day I picked it up very bad experience More

by taneisha.banks
Recommend Dealer
No
May 13, 2025 -

Nucar Chevrolet of New Castle responded

We’re very sorry to hear about your experience and surprised to learn your vehicle needed further attention the same day. That’s not the standard of service we aim to provide. We’d like to understand what happened and make things right—please give us a call at 877 687-1304 so we can look into this immediately. Thank you.

May 08, 2025

I’ve been a Nucar Mazda customer for over 16 years having bought at least 7 cars from them for the family. Service Manager John and Melissa are my goto for honest thorough work at a fair price. Thanks again More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Melissa in Mazda Service
May 13, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your loyalty over the past 16 years! We're grateful for your continued trust, and John and Melissa truly appreciate the shoutout. We're always here for you and your family!

May 07, 2025

Everyone was kind and the Advisor was in constant communication. My only negative is that the online service scheduler has dates block out for weeks. More

by lavo619
Recommend Dealer
Yes
May 08, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind words and helpful feedback! We're glad you had a positive experience with our team and will definitely look into the online scheduler issue.

May 07, 2025

Set up oil change online, arrived on time waited about an hour and a half. Smooth transaction, will go back. More

by bodry51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy McLeod
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the review! We're glad everything went smoothly and appreciate you choosing us—see you next time!

May 07, 2025

My system did ann update but it failed I had to go to the dealer to have it reset. They were able to get my reset my system and get the digital screen back up and running. More

by dsbell0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
May 08, 2025 -

Nucar Chevrolet of New Castle responded

Thanks for the review! We're glad our team was able to get your system reset and your screen working again. Let us know if you need anything else!

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