Nucar Chevrolet of Lowell - Service Center

I had my car towed to Lannan Chevrolet. I was a bit stressed because my 2002 car wouldn't start. Kevin Dogherty was really caring and calmed me down when I spoke with him on the phone. They repaired stressed because my 2002 car wouldn't start. Kevin Dogherty was really caring and calmed me down when I spoke with him on the phone. They repaired my car and in no time I was back on the road. I will go back to Lannan because I felt like my car was in good hands. More

There is nothing but good things to be said about the services at lannan chevrolet of lowell. All services is GREAT, FAST, and RELIABLE! For any reason you go to lannan chevrolet of lowell you will leave services at lannan chevrolet of lowell. All services is GREAT, FAST, and RELIABLE! For any reason you go to lannan chevrolet of lowell you will leave satisfied and happy you went there. :) More

Good customer service is all about bringing customers Good customer service is all about bringing customers back. It is about sending them away happy enough to pass positive feedback about the business Good customer service is all about bringing customers back. It is about sending them away happy enough to pass positive feedback about the business. I can’t say enough about how well the service department is run at Lannan of Lowell. It starts at the top and Darrell Fisher meets the needs of the customers. He is a great listener and will investigate and make sure that each customer is taken care of and leaving with their vehicle satisfied with the service. With this kind of service it makes you feel appreciated and leave with peace of mind knowing that your vehicle has been serviced properly. Thank you !!! More

There is no better place than Lannan Chev. of Lowell for service. I was dealing with Darrell Fisher and wouldn't want to be helped by any other representative. service. I was dealing with Darrell Fisher and wouldn't want to be helped by any other representative. More

Very good work quick and explians details very well work is done in a timely manner and prices are reasonable i would recommend this place is done in a timely manner and prices are reasonable i would recommend this place More

the service i received at lannan was great,work was done fast and service i received was explained in full detail,very friendly,and you can tell that this dealership would go out of there way for there cust fast and service i received was explained in full detail,very friendly,and you can tell that this dealership would go out of there way for there customers,keep up the great work, More

My service was exceptional fast friendly service My check engine light was on and the engine was running rough they took me in immediately and repaired the vehicle under vehicle warranty. Sean is one check engine light was on and the engine was running rough they took me in immediately and repaired the vehicle under vehicle warranty. Sean is one of the friendliest service advisors and was very professional. If you have any problems go see sean in the service department !!!! More

Service was fast and easy you can tell this dealership goes out of its way to make customers happy,I was here on a Friday and the waiting room was kinda full and before you knew it the Service Manager cam goes out of its way to make customers happy,I was here on a Friday and the waiting room was kinda full and before you knew it the Service Manager came out with Donuts for everyone More

I called on a Monday to schedule an appointment for my work truck on the following Saturday since I was off. It was a holiday weekend but they were still open. I called and they took very brief informatio work truck on the following Saturday since I was off. It was a holiday weekend but they were still open. I called and they took very brief information then said ok we will see you then. I asked them if they want my name and phone number along with year, make and model and what parts I needed. They reluctantly took the info. No more than a few hours later I get a call from their service department asking me to bring it in on Friday instead. I told them sorry but I need my truck for work and I cant that's why I set it up for Sat. I asked him if he wanted all the info for my fleet plan card. He then said oh we cant do it Saturday cuz Lease plan is not open. I said yes they are as I have talked with them on weekends plus you can get pre approval.. Then he said he wont be able to fix my truck Saturday because they wont get the part in time. I again told him I know what part I need. He questioned the parts and said it could take a while to figure out. I told him I needed the whole assembly and its a very common part that they stock and under $100. I told them if they don't have one to make sure they do order one to have it ready for me. Then he said they reason they cant do it on Saturday is that they needed the truck for a few hours to figure out what they need then I need to bring it back another time to be fixed. I don’t have time to make two appointment for a single simple repair. My spare tire would not drop down when cranked so I cut the cable and thus needing a new cable and assembly. Very simple, he then said he still needed for a couple of hours. I told him I don't have time for this run around and he keeps giving me reason after reason why he cant do it. It was very clear to me that they didn't want to be working on a holiday weekend. After all this I drove to Sears. One of their technicians walked outside looked under my truck and within 5 seconds said ok, we will order the part and we will see you Saturday. Took them 1 hr to do it and even the manager of Sears got in his personal car and picked up the part so it would definitely be there. Funny part is Sears bought the part from Lannan of Lowell. So simple and easy probably because they wanted the work. I would rather just have had them tell me they are not interested in the repair than them rifling excuse after excuse on why it cant be done. More