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Nucar Chevrolet of Lowell - Service Center
Lowell, MA
605 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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605 Reviews of Nucar Chevrolet of Lowell - Service Center
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July 06, 2023
ZERO Star. The worst buying experience I have ever had (and I have bought a lot of vehicles in my life). They are not trustworthy. They are scammers. The GM wil The worst buying experience I have ever had (and I have bought a lot of vehicles in my life). They are not trustworthy. They are scammers. The GM will lie to you with a smile on his face. They do not stand by what they contractually say they would do. They won’t return your calls. They will tell you it’s fixed when it’s not. They will make you wait to bring your vehicle back in for weeks, then make you wait over an hour while they "pull a loaner car around for you," only to find out they don't have a loaner car for you and need to shuttle you to a rental car place, where you have to put your credit card down for a rental. All this occurs while you are on a strict schedule. They will charge your credit card weeks later! They do not care about being an ethical or honest business. They DO NOT CARE if you have a family member in the HOSPITAL that you need to get to, and they know about it. They just don’t care about the customer one bit. MULTIPLE people in the service department were very dishonest, hostile and combative. Multiple people across multiple departments make you go out of your way to get answers that wouldn't be difficult to answer if things were on the up and up. They won’t even fill out repair orders, so it doesn't get logged into Carfax! They do illegal things right in front of you. They won’t give you paperwork that is legally yours. EVERY aspect of this process was mind blowing! I am in shock at how badly they can treat customers and still be in business. They deserve to be investigated for bad business practices. This should not be allowed to happen to anyone. STAY AWAY from ALL Nucar Lannan and their parent company DCD Automotive Holdings that owns a lot of different dealers in the New England area and further! They have Zero integrity. I have dates of the entire experience and can prove what I am saying is true and factual. P.S. They respond to bad reviews with an insincere apology and ask for more info. They know exactly what they are doing and would not have this many bad reviews for the same reasons if they were honest about wanting to be better. One would hope going to a dealer you would deal with less B.S. and get more honesty than a private party deal. They are xxxxxxx scammers. Looking at other poor reviews -- these same issues are being brought up over and over again, over a wide range of years. They clearly do not care about cleaning up their act. There are 5 star reviews on here that after reading should not be labeled as 5 stars. More
by True.fact.review.1
Employees Worked With
Steve Alesse
October 07, 2022
Went in for an oil change and tire rotation. They kept pushing for me to get my cabin filter changed and I calmly refused each time. When I got the vehicle back, I noticed that they neglected to They kept pushing for me to get my cabin filter changed and I calmly refused each time. When I got the vehicle back, I noticed that they neglected to top off my fluids, adjust my tire pressure, worst of all, they broke my glove box where you replace the cabin filter, go figure!! I will not recommend this dealership nor will I purchase another vehicle from them! More
by Gerry
Employees Worked With
Do not recall her name
October 07, 2021
I visited the service department today for an appt I schedule online. They had no record of the appointment but told me they had been seeing this happen recently. They said I could still get service a schedule online. They had no record of the appointment but told me they had been seeing this happen recently. They said I could still get service and they would get to it as soon as they could. I was initially disappointed but had no choice as I wanted to have my vehicle serviced. The completed the services in almost the same time it has taken in the past with an appointment on record making me very satisfied. The 4 starts vs 5 is just due to the online glitche that multiple people assured me they are working on. More
by xaz1990
Employees Worked With
Cashier, Service Writer
January 04, 2021
CHECK YOUR LUG NUTS if you let them touch your tires. After spending the extra money for a certified pre-owned truck, I received free oil change & tire rotation. I brought my truck to Lannan to due the " After spending the extra money for a certified pre-owned truck, I received free oil change & tire rotation. I brought my truck to Lannan to due the "free" service, I found myself the next day in the breakdown lane on rt 495 tightening my wheels by hand because all 4 wheels were rattling & falling off. I had to replace all 4 damaged custom rims because Lannan didn't tighten my lug nuts. Giving them a chance to make things right, Steve Alesse, The General Manager told me he thinks "someone came to my house overnight and loosened the lug nuts" because his shop always tightens wheels. I explained to him that the truck is parked under surveillance cameras 24-7 and that is not possible. But with no attempt at customer satisfaction, concern of safety, and long story short, It cost me $$$ thousands of dollars for my "Free" oil change. More
by chevy pickup
Employees Worked With
Steve Alesse
December 17, 2020
I used to love bringing my truck to Lannan until this morning when I was blamed for showing up with my truck for an appointment in a snow storm by the service manager and was told I have no common sense morning when I was blamed for showing up with my truck for an appointment in a snow storm by the service manager and was told I have no common sense which I had called before. No info on phone recording saying they would be opening later and no call to cancel my appointmen. Typical for companies though blame the customer when it’s their own incompetence and stupidity. More
by Bill
Employees Worked With
Lannan Chevrolet
April 11, 2020
In January I brought my 2014 Chevy suburban in to be inspected and get a new inspection sticker. I have chosen Lannan as my mechanic of choice for years because I trusted their service and I trusted the inspected and get a new inspection sticker. I have chosen Lannan as my mechanic of choice for years because I trusted their service and I trusted the quality. However as time went by I saw that I was mistaken and putting my trust in Lannan of Lowell. firstly, I had to bring my car back at least five times to have a simple rear defrost fixed. However, I still return it because I was a loyal customer. However I will no longer be coming in as a customer to Lannan of Lowell because of my most recent visit. As I said in January I had my car inspected. Your mechanics failed my car and said that I needed over $1000 worth of work in order to fix one ball joint. however, I am a truck driver and have many mechanic friends. I had a professional mechanic give me a second opinion and he told me that not only were my ball joints perfectly fine, but that if there was a problem, which there wasn’t, he could fix all four of all joints for under what your dealership quoted me to fix one ball joint. my car passed inspection without the need for thousands of dollars of work when I took it to another shop. I am confused and concerned as to why lannan of Lowell lied on a state mandated test in order for me to have to spend money at their establishment. As a result I will no longer recommend Lannan of Lowell to my friends and family, and I will no longer use their services. I won’t even come in to purchase my next car. I am so disappointed and I feel betrayed by the service I received at Lannan Lowell. More
by avalanche10682
Verified CustomerEmployees Worked With
Service department , Steve Alesse, Lannan Chevrolet
April 04, 2020
Oil Change I just had an oil change and Jack was kind enough to send someone to pick up my car, service it and bring it back. I will never go anywhere else for I just had an oil change and Jack was kind enough to send someone to pick up my car, service it and bring it back. I will never go anywhere else for service. In these uncertain times there is great comfort in knowing I can depend on your service department. More
by ctbrezie
Employees Worked With
Jack Adams
March 25, 2020
great service great dealership, quick diagnostics and repair, friendly staff, car was not damaged in repairs, vicky went over other service needs for my car, good w great dealership, quick diagnostics and repair, friendly staff, car was not damaged in repairs, vicky went over other service needs for my car, good wifi network More
by katstran
Employees Worked With
vicky
March 25, 2020
Service Experience Appointment was made through email and pretty easy to set up. Upon arrival, I was taken care off quickly and service was done in a timely fashion. Appointment was made through email and pretty easy to set up. Upon arrival, I was taken care off quickly and service was done in a timely fashion. More
by Pastor C
Employees Worked With
Service department
