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Nucar Chevrolet of Lowell - Service Center

Lowell, MA

4.6
605 Reviews
Call Service Center (978) 458-2526

605 Reviews of Nucar Chevrolet of Lowell - Service Center

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March 29, 2024

If you love your truck, don't take them to fix it, they don't understand anything, I took my 2021 Silverado 3 times there and they didn't do a good job! I had to take it somewhere else! More

by masonrynorthshore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Repair
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Mar 29, 2024 -

masonrynorthshore responded

Repair

Mar 29, 2024 -

Nucar Chevrolet of Lowell responded

We apologize for not being able to fit you in today, as we had an unusually high volume of customers with prearranged appointments. We truly value our customers, and always make every effort to accommodate their timing needs. I see that we were able to successfully complete several previous repairs for you, and hope you will give us another opportunity to serve you. Please feel free to reach out to me directly to discuss further. Sincerely, Steve Alesse, General Manager.

March 25, 2024

Great job, fair deal, respected my time. The various staff thru the entire process were friendly and professional. More

by TOOL003
Recommend Dealer
Yes
Employees Worked With
Jon
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March 23, 2024

After doing an emergency drop off for a blown tire, I was pleasantly surprised with how fast the service was done. Everything was down quickly from getting the tire through processing the warranty processed. More

by mazaru
Recommend Dealer
Yes
Employees Worked With
Jim in service.
Report | Print
Mar 26, 2024 -

Nucar Chevrolet of Lowell responded

I cannot thank you enough for this glowing review of our service center! I know how valuable your time is and I aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! - Steve Alesse, General Manager

March 19, 2024

Very patient, very communicative and very helpful They went beyond to make sure I was all set More

by MANO765
Recommend Dealer
Yes
Employees Worked With
Jon
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March 14, 2024

All of the people that I dealt with were courteous and knowledgeable. They handle all of my concerns professionally. More

by danderson30
Recommend Dealer
Yes
Employees Worked With
Bryan
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March 11, 2024

Arrived had brakes replaced on the back of truck. Left the building got less than a mile away and returned due to a problem with the rear brakes More

by jdramsdell
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Report | Print
Mar 15, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for your feedback. We strive to ensure every job we do is 100%, and I apologize for the inconvenience. I have reviewed our quality control process with our Team and am happy to review the situation with you as well so you have a clear understanding. Please feel free to contact me with any questions or concerns. - Steve Alesse, General Manager

March 11, 2024

Took way too long for parts to arrive Jim was excelent and knowledgeable Good rating More

by rjf254
Recommend Dealer
Yes
Employees Worked With
Jim
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Mar 14, 2024 -

Nucar Chevrolet of Lowell responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. - Steve Alesse, General Manager

March 10, 2024

Friendly, clear communication Brought car in for problem diagnosing and was successfully able to find and record the error codes while they were still actively on More

by Lucaskessler
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim O'Brien
Report | Print
Mar 13, 2024 -

Nucar Chevrolet of Lowell responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! - Steve Alesse, General Manager

March 09, 2024

Everyone was professional and courteous. They had my truck done fairly quickly and were through in explaining what had been done for my tune up! Great service. More

by C_ALEJANDRO
Recommend Dealer
Yes
Employees Worked With
Steven Alterio
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Mar 11, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for your kind words. I am very happy to hear that our staff was so attentive during your visit to our dealership! Thank you again and I look forward to working with you again in the future! - Steve Alesse, General Manager

March 07, 2024

Listen to what I was looking for and was responsive when I needed him and had questions More

by AMERIKA32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamel
Report | Print
Mar 08, 2024 -

Nucar Chevrolet of Lowell responded

I am ecstatic to hear about your positive experience with us! I will share your feedback with my team and hope to see you again soon! - Steve Alesse, General Manager

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