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Nucar Chevrolet of Lowell - Service Center

Lowell, MA

4.5
479 Reviews

479 Reviews of Nucar Chevrolet of Lowell - Service Center

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January 27, 2024

No happy with service. Felt I was lied to and vehicle sat for days before they worked on it. 2024 Silverado with 1200 miles and out of service for over a week. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim ?
Jan 30, 2024 -

Nucar Chevrolet of Lowell responded

Dan, I appreciate this feedback about your experience with us. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. - Steve Alesse, General Manager

January 27, 2024

Buying process went well. Post sales financing issue. Seems to happen overtime we purchase a vehicle here. More

by ED.ACHESON
Recommend Dealer
Yes
Employees Worked With
Blaine and Mason
Jan 30, 2024 -

Nucar Chevrolet of Lowell responded

Hello, Ed. I am concerned with your review and would like to get more information so we may discuss your experience further. Please reach out to me at your earliest convenience. I look forward to hearing from you. - Steve Alesse, General Manager

January 27, 2024

Car's infotainment stopped working back in September 2023 and there was a few miscommunication along the way, but the service team done everything to make it right. Thank you, Lisa, Jim and Joe More

by FERRAZ1
Recommend Dealer
Yes
Employees Worked With
Lisa, Jim and Joe
Jan 31, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business, so I appreciate you giving us the chance to come to a positive resolution. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. - Steve Alesse, General Manager

January 27, 2024

Brought car in for recalls. Told it was going to take 2 hrs +or- took 5 hours we were told it was all set. Gave us the car back only to find the recall issue wasn't working. Cal More

by bd2711
Recommend Dealer
No
Employees Worked With
Service provider Brian and Chris
Jan 30, 2024 -

Nucar Chevrolet of Lowell responded

I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and I strive for satisfaction. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. - Steve Alesse, General Manager

January 23, 2024

Very responsive. I received great service from Pedro. Because of Pedro and Anthony I would definitely consider purchasing a car again from them. More

by paulj51
Recommend Dealer
Yes
Employees Worked With
Pedro
Jan 24, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for your review of our sales team, Paul. I'm glad to hear that you had a positive experience with us and look forward to seeing you again soon! - Steve Alesse, General Manager

January 21, 2024

I brought my Equinox in for 1st oil change and Jim was very pleasant and professional More

by Janemerritt
Recommend Dealer
Yes
Employees Worked With
Jim O'Brian, Services Consultant
Jan 24, 2024 -

Nucar Chevrolet of Lowell responded

Jane, thank you for the awesome feedback! Jim is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you and your Equinox with great service. - Steve Alesse, General Manager

January 17, 2024

Great service on the collision repair down quickly. The truck came out looking newer than it has for years! More

by mazaru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley B
Jan 19, 2024 -

Nucar Chevrolet of Lowell responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! - Steve Alesse, General Manager

January 17, 2024

Great service from initial inquiry to service writer and in a timely manner! Would recommend! More

by SCOUTGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jan 19, 2024 -

Nucar Chevrolet of Lowell responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. - Steve Alesse, General Manager

January 17, 2024

They are very nice people and they do very good work and are very helpful to the people More

by BOSS1033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service they were very good
Jan 19, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for this amazing review! We really appreciate your business. - Steve Alesse, General Manager

January 17, 2024

I am always greeted with a smile and friendly service people. The take care of my car within a reasonable time. I always have a pleasant visit. More

by DORRINGTONBJANET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service
Jan 20, 2024 -

Nucar Chevrolet of Lowell responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! - Steve Alesse, General Manager

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