Nucar Chevrolet New Castle - Service Center

Poor Customer Satisfaction I spent $65k on a new 2016 Silverado HD3500 LTZ, diesel truck, with the extended warranty. Within 5,000 miles, the blinker in my driver side mirror st I spent $65k on a new 2016 Silverado HD3500 LTZ, diesel truck, with the extended warranty. Within 5,000 miles, the blinker in my driver side mirror stopped working (intermittently), for short periods of time (mostly when it was cold out). When I brought it in for service, they refused to look at it, because it was working at the time. Whenever I brought it in for other service, it was working and they wouldn’t look at it. I couldn’t schedule the service because I couldn’t know when it would work or not. A couple of months after the 3 year warranty was up (~28K miles) it stopped working altogether. Since the warranty is over, even though they have a record of it at 5K miles), they won’t pay for it. The connection in the back of the mirror is corroded and the whole mirror has to be replaced (over $800), for a 25 cent connector. The same thing happened with my “chrome” sidesteps. They started peeling a month after the warranty was over and they want over $800 to replace, even though they are definitely defective. I’ve also had issues with their poor service - not doing what I paid for (oil/filter/fluids) leaving my tires severely under inflated (65 psi vs 80 psi) greasy fingerprints on my white door, etc. Needless to say I’m through with them and won’t be going back. We just bought a new Malibu, but not from them. My advice - STAY AWAY!! More

Poor service After multiple attempts to repair my stabilitrak and almost $500.,, it’s still not fixed,,You think they would have techs that could actually fix cars After multiple attempts to repair my stabilitrak and almost $500.,, it’s still not fixed,,You think they would have techs that could actually fix cars ,,These repair attempts have just been attempted on several days in September 2019,,Save yourself a big headache and go somewhere else!! More

Sorry I left DE...Love the service at this location Staff is always courteous and professional. Time spent alwaya less time that I spend anywhere else. I hope I'm in the neighborhood when I need my ne Staff is always courteous and professional. Time spent alwaya less time that I spend anywhere else. I hope I'm in the neighborhood when I need my next service, the 6 hour ride was well worth it to stop by this location. Keep up the EXCELLENT customer service. More

Great dealership! Great Service! Nucar is a pleasure to deal with from Sales to Service! The staff is friendly and attentive and strives to ensure their client's total satisfaction. Nucar is a pleasure to deal with from Sales to Service! The staff is friendly and attentive and strives to ensure their client's total satisfaction. Would never hesitate to recommend This dealer. More

Service Been taking my Chevy Cruz to dealer for service since I brought the car in 2013. Had an oil change May 22, 2019 and got the report everything was good Been taking my Chevy Cruz to dealer for service since I brought the car in 2013. Had an oil change May 22, 2019 and got the report everything was good they did the multi point inspection and no problems. Within 2 1/2 weeks car had no antifreeze. And there was no leak. I've contacted them twice by email and was told 3 times I would be called concerning this. No call yet. If you don't inspect then don't say you do! More

it was awesome just drove right in and bam service was done in the express drive no appointment needed went right thorough the app for service it was easy just drove right in and bam service was done in the express drive no appointment needed went right thorough the app for service it was easy More

Very satisfied Great work on car pleasnt staff .somewhat timely Displayed pride in work Made sure i was pleased with the outcome. Answered all of my questions Great work on car pleasnt staff .somewhat timely Displayed pride in work Made sure i was pleased with the outcome. Answered all of my questions More

Great. Service Everyone was great service was great show room is clean fantastic please do business with.I will recommend this dealership to everyone.Please go down Everyone was great service was great show room is clean fantastic please do business with.I will recommend this dealership to everyone.Please go down there and check the new cars out and use they have plenty to choose from More

Great place to get your vehicle serviced!! Very professional, friendly staff concerned about your vehicles issues. They see that whatever needs done, gets done in a timely manner. The waiting a Very professional, friendly staff concerned about your vehicles issues. They see that whatever needs done, gets done in a timely manner. The waiting area is clean and comfortable with vending machines available. More