Nourse Ford - Service Center

Jason in service is a joke! !!! Lied, needless to say my car still isn’t fixed ! Had it since 4/11/25 , explain the issue we were having , paid over $200 for it to be towed there !!! Lied, needless to say my car still isn’t fixed ! Had it since 4/11/25 , explain the issue we were having , paid over $200 for it to be towed there. Wife called Saturday and he said driver drove it 20+ miles and no issues. The engine light wasn’t on anymore so they could read the code even though we showed him the code it pulled which was turbo, mind you they had recently just put new motor in my car due to a recall , 10k miles on my engine and it shouldn’t be having issues. He argued nothing was wrong , no noise . Lied again on Saturday saying Monday he’d have another driver drive 40-60 miles to see if the hissing sound would come from my turbo again , I called yesterday he said we’ve drove it a total of 60 miles no issues , go pick it up today for them to hand over the key , paperwork was left in the car!!!!! Look at the paperwork and they really only drove it 20 miles the entire time, needless to say a call to corporate and a bad review will be for nourse ford & Jason! He was rude, unprofessional and arrogant as they come! More

Went there 3 weeks ago and talked to him and he said they could get my truck in Monday so I had it towed there. They didn’t get it in said it would be a few days then he said next Monday again then said a fe could get my truck in Monday so I had it towed there. They didn’t get it in said it would be a few days then he said next Monday again then said a few days this continued for 3 weeks. EXCUSE AFTER EXCUSE! I would call no one would answer would leave a message and they never returned a call. I would have to drive to Chillicothe just to be lied to again! I took it there because my insurance said they were there premier service shop. They were not returning the insurance company’s calls either. I had the truck towed to another service center. More

Had our truck serviced here recently. Paid high dollar for a transmission flush that they put the wrong fluid combo in. When we let them know they offered to give us a jug of transmission Paid high dollar for a transmission flush that they put the wrong fluid combo in. When we let them know they offered to give us a jug of transmission fluid to do it ourselves!!!! Can’t get customer service to call you back!! Unfortunately they have just went really downhill in their service. More

I bought an explorer in October 2021 (after totaling my last explorer). Randomly 3 weeks ago it wouldn’t start & we had it towed to Nourse Chillicothe Ford service department. We were given an appt 9 days last explorer). Randomly 3 weeks ago it wouldn’t start & we had it towed to Nourse Chillicothe Ford service department. We were given an appt 9 days out but were told that they’d get to it sooner since it was towed there. We called the day before our appt, to be told that they don’t know where my car is & I would have to come there to find my car for them (xxx!?!). I take an hour out of my day, to drive into town & find my car for the service department that lost it. I took a picture of their tag in the vehicle & showed it to them. The 20-something gentleman was short & rude with me, took the tag number & said- it would be dealt with on the appt day. I then spoke with the manager to discuss why I am doing their job. He assured me he would get it looked at first thing Monday & call to let us know. I get to pick my car up, 3 weeks without a vehicle for an issue that was covered under warranty, with over a half a tank at drop off. I pick it up with 6 miles left of gas!!!!!!! 6 miles!!!! I filled it up with gas & still shows no gas with check engine light on. No worries as I had to get drenched in rain to return the vehicle to again do their job for them. Another 40 mins later of the mechanic working on the explorer and the 20-something laughing at me for being frustrated with their incompetence and inability to do a simple part of their job, they say my car is fixed. The customer service is the worst I have ever experienced. I would recommend paying extra to have your vehicle towed somewhere they care & value their customers. Do not waste your time or energy with this service center. More

Came in for Oil change, a recall and slow start issue. I came in 15 minutes before the appointment and was told it would be about an hour. Two hours and 13 minutes later I came out of the waiting area to I came in 15 minutes before the appointment and was told it would be about an hour. Two hours and 13 minutes later I came out of the waiting area to ask if there was an update. First excuse was it should be up anytime. Then he looked down at his desk and asked if I was Tom. I said yes. He said oh I have your keys right here your all set. That recall took a while. I asked what about the slow start. He said what do you mean? After some back and forth I found out only the recall was done. I was left in the waiting area with no contact or updates or even upsells. No RO signed so still waiting in service customer lounge for however long this oil change and slow start diagnostic. I don’t know if I’ll be back. Not that it matters to these guys. More