Norwich Dodge Chrysler Jeep

PLEASE PLEASE DO NOT EVEN PULL INTO THEIR YARD Since purchasing a vehicle on April 30th, 2024 This certified pre owned Jeep compass has been nothing but a nightmare. Completly understand cars with m purchasing a vehicle on April 30th, 2024 This certified pre owned Jeep compass has been nothing but a nightmare. Completly understand cars with mechanical components develop flaws. However, the people that work here are severely disrespectful , unwilling to reason, and incredibly shady. The vehicle was purchased with 46,226 miles. The engine blew at 46,252 miles. Additionally the car was first traded in to the dealership with 43,821 miles. Meaning, they drove it for 3,000 miles and DEFINITELY were aware of the warped heads. And sold it anyway. They did not even seem surprised when we called back 2 days later to say the engine blew and immediately tried to deflect. We then argued for days to ensure they honored the corporate jeep powertrain warranty. They then tried to put a used engine into the vehicle being discussed, vs a new crate engine from mopar. Paul then patted himself on the back for providing a “free” Rental. 6 days later the engine was swapped. I drove it for 10 minutes and had to bring it back due to faulty installation. The timing belt and tensioner weren’t installed correctly and it wouldn’t be for another few months until I discovered more installation issues from this incompetent service team. They did not install AC lines correctly. So 9,000 miles later the ac lines rubbed through the manifolds , effectively ruining them. Anyone that knows anything cars knows that is a direct result of the engine swap. This place of business should dispense advil at the door for the migraines they cause their customers. What is even worse than everything aforementioned above, is the attitude and arrogance of Paul and James. Mainly Paul. I wish I had recorded some of nasty comments he made towards us. Zero accountability and just disgusting. There are countless reviews online highlighting extremely similar situations. Please do yourself a favor and DO NOT EVEN LOOK HERE. They may refute and delete this comment like they have many others. But please do your own due diligence online and you will see a clear pattern. Paul claims he is too busy to bother himself with his customers. So it is unfathomable how a place like this is even still in business. They are incredibly privileged to exist in an area with little competition. But trust me, the drive to neighboring dealerships will be well WORTH the trip. And the cherry on the sundae, most recently we had the issue with the AC, asked them to look at under warranty. Also briefly mentioned that there was a rattle that they claimed to be the spare tire. Charged $70 to tighten a spare tire. Pulling out of dealership the rattle was still there. I got home, PULLED out the spare tire , noise still there. Honestly after everything before, I really should not have even gone back, that is on me. It is simply the closest dealership. I hope this review saves someone from dealing with this experience. Unfortunately, I asked a coworker to drive me to go get my car back, and I was explaining what happened, and I can’t even make this up, she bought a Durango from Norwich Dodge 4 years ago and THE SAME THING happened to her. Except her car got a used engine and experienced many more years of agony. I have notified Jeep Corporate with documentation and am consulting with a lemon law/civil attorney. It is simply the principle of the matter. Paul is the stereotypical slimy used car salesman and puts on a facade. 4 out of 5 people I talk to feel the same. Yet his delusional mindset makes him think he is gods gift to Norwich. More

Norwich Dodge is one of the best dealerships I have ever worked with. From their friendly, helpful staff to the selections of new and used vehicle they offer is over the top. I have bought my last 7 vehicle worked with. From their friendly, helpful staff to the selections of new and used vehicle they offer is over the top. I have bought my last 7 vehicles under Paul Cirello (General Manager) and have been treated fairly on every single purchase I have made. This was my first time working with Jason and I plan on working with him on all future purchases as well. Thank you again for a great experience!! More

Very disappointed with customer service at this dealership. The General Manager was shady in his dealings and gave very insincere comments throughout the process trying desperately to make you thi dealership. The General Manager was shady in his dealings and gave very insincere comments throughout the process trying desperately to make you think he actually cares about his customers. The finance manager was equally as unconcerned with customer satisfaction prioritizing their own personal business over a paying customers when it came time to meet with them. I have bought 5 different vehicles in my life and have never had to review the numbers and contracts so many times to catch erroneous charges and changes in prices/discounts at the last minute like I had in working with them. If there was not such a long wait for new builds as there currently is right now, I would have walked away from the deal after the nonsense they put us through. I still regret giving them my business. There are much better and far more deserving dealerships out there that genuinely care about their customers. More

I was disappointed in Jason as a salesman. I have bought cars from this dealership in the past but unfortunately will not be anymore. I have bought cars from this dealership in the past but unfortunately will not be anymore. More

Norwich Dodge was awesome to work with and the staff was very nice!! It was great to finally shop local again and have a great experience. Thank you for making the process of buying out brand new 2020 Ram very nice!! It was great to finally shop local again and have a great experience. Thank you for making the process of buying out brand new 2020 Ram 2500 an easy process. More