Norwalk Toyota - Service Center

service sucks Worst Service department i have ever had to deal with. Service director Javier Gutierrez is a complete moron and does not understand customer service Worst Service department i have ever had to deal with. Service director Javier Gutierrez is a complete moron and does not understand customer service. He actually told me we don't help people like you here ???? Took my truck in for simple Oil change, took 3 hours , called - ready for pick up , when i arrived , they could not find my keys??? one of the service employees told me they take other keys with them to different cars because it is to far to walk back to the key storage area??? turns out they sent my keys home with another customers vehicle ??? feeling very safe and secure with my keys being in someone else's possession for hours (NOT) - an employee drove to the other customer location and picked up my keys - returned to dealer 2 hours later. wasted a whole day, stranded for hours, no drink offered , no chair , nothing . To top it off - no apologies - no discount, no free car wash , no free oil change - Javier stated we offered to take you back to work??? i will NEVER return to this Dealer !!!!!!!!!!!!!!!!!!!!!!!!!!!! Javier Gutierrez should be fired !!!! More

Paint on a new car should last more than 2 years! I bought a brand new 2016 Corolla 2 years ago and noticed some paint flaking/chipping. I took it in yesterday to get it looked at and the service mana I bought a brand new 2016 Corolla 2 years ago and noticed some paint flaking/chipping. I took it in yesterday to get it looked at and the service manager said it was "damage that occurred while buffing or polishing". I thought that was odd because the only people who have washed my car (other than myself) was Norwalk Toyota. I explained to him that I have never buffed or polished my car but the service manager stopped listening to me, gave me a $12 touch-up paint kit and told me to go. Upset, I decided to take my car to an automotive body/paint shop. The independent body/paint shop told me that the chipping was either due to a defect in the paint or poor prep work and not due to buffing or polishing. I took my car back to Norwalk Toyota and I waited 2 hours for them to tell me that the chipping "was from an outside influence" and that they would not cover it. Again, I took my car to a different and independent automotive body/paint shop and they confirmed that the chipping was due to poor prep work. Norwalk Toyota's slogan is "whatever it takes". Little did I know that their slogan meant that they will do whatever it takes to get out of covering your warranty. I am currently taking this issue up with corporate HQ. More

Excellent service!!! We called Norwalk Toyota on a recall about our one airbag. We talked to Odin Catena. He was so friendly and helpful. He called and ordered the part a We called Norwalk Toyota on a recall about our one airbag. We talked to Odin Catena. He was so friendly and helpful. He called and ordered the part and made an appointment for us very quickly. My car was serviced and done in two hours. I was very pleased with my service and Odin was great. Thank you Odin and your a blessing to the company. :-) Sincerely Guadalupe n Charlotte.. More

NICE PEOPLE!!! First time to come here at Norwalk Toyota by Imperial for brake job service. Staff were so nice and so friendly especially Erick Moralea. He explains First time to come here at Norwalk Toyota by Imperial for brake job service. Staff were so nice and so friendly especially Erick Moralea. He explains and give details about the stuff that needs to do. Didn't take long too complete the service. I am totally satisfied. More

Excellent service I have 2014 Avalon Touring and had been serviced 3 times in this dealership. Service rep Melina Stevenson Has excellent knowledge an war attitude. I have 2014 Avalon Touring and had been serviced 3 times in this dealership. Service rep Melina Stevenson Has excellent knowledge an war attitude. She gave me a complete list of checked 27 point inspection including thickness of each brake pad. Wash the car every time after service even small job. Recommended More