Norwalk Toyota - Service Center

Service department and finance department leaves me speechless when it comes to how they lie and manipulate what you pay for and what you get. You pay for extended services for your vehicle and when yo speechless when it comes to how they lie and manipulate what you pay for and what you get. You pay for extended services for your vehicle and when you try to get those services the promises and the words how to take care of your vehicle is very deceiving. Beware of the Eco block that’s supposedly comes with your vehicle. I was told that my car paint would be touched up I could take my car to be detailed at any time inside and out. All I got was a bunch of nothing. Very dissatisfied with the manipulation.My vehicle was damaged and they told me that they could not touch up the acid marks scratches on my vehicle but they still went ahead and did a Mickey Mouse job and applied some Paint that does not match my vehicle and damage the parents of my vehicle by doing so. I will not rest I paid a lot of money for this vehicle with these added packages so I will not have to worry when it comes to fixing my vehicle for major work and minor work. Please be careful with this dealership promises you because you’re gong have to fight very hard to get it More

Always top notch dealing with Eric Morales and his service team. Our family has been coming here for 35 years and they always have taken care of business. Thank you again! A+ service team. Our family has been coming here for 35 years and they always have taken care of business. Thank you again! A+ More

Stay as far away as you can from this place!!! Bought a brand new 2017 Tacoma 28,000 miles in and the belt tensioner went out had to miss a two days of working to try and get this done.... on a new truck brand new 2017 Tacoma 28,000 miles in and the belt tensioner went out had to miss a two days of working to try and get this done.... on a new truck are you serious? Brought it in on a Wednesday... three hours later they tell me they don’t have the part and the parts warehouse doesn’t deliver on rainy days... xxx!!! They schedule me to come in on Saturday another day I had to miss work no sorry for the inconvenience or anything like that. I bring it in on Saturday as soon as they open “ the earlier you bring it in the earlier you’ll be out of here they say” four hours later and I go see how much later do I have to wait and the tell me a few more hours ... xxx!!! Are you serious how long does it take to remove a belt and install a new belt tensioner? I was better off changing it myself it shouldn’t take no more than a couple of hours the most. Never ever come to this place !!!! If you drive a Toyota and you’re driving by don’t even turn to look at this place!!! I’m sure I’m not the first person that’s had to go through this kind of bull crap at this place. I regret buying and servicing my truck here ..... never coming here again if I can help it!!!! xxxx I still had to give them one star just to post this!!!! More

Service department sucks! I would do zero stars, but that isn't possible. The service department screwed up tightening my lug nuts twice now, resulting in snapped studs, le I would do zero stars, but that isn't possible. The service department screwed up tightening my lug nuts twice now, resulting in snapped studs, leaving my Tacoma undriveable. Hoping they'll at least help my out by replacing my studs, and teaching the inexperienced mechanics how to tighten lugs the right way. Update: Javier the service manager wouldn't repair my studs, wouldn't actually touch my truck in fact, even though I've had it serviced here about 5 times, and now says that he won't be able to help me and I'll have to get me truck towed from the dealership. They've been good so far, but today was the last straw, as my Tacoma is a daily driver, and I can't have them screwing up the most simplest of tasks, if anything I'll teach them how to do it myself. I dont nor will I ever recommend this dealer's service department!! More

Horrible Horrible customer service I took my van in for maintenance on July 3, 2019 I Picked it up on the July 5th. As I was getting in my van I noticed all of my personal belongings I took my van in for maintenance on July 3, 2019 I Picked it up on the July 5th. As I was getting in my van I noticed all of my personal belongings that I kept in the glove compartments where on the floor. My jewelry was taken too. I filed a police report. The manager Frank hasn’t reached out to me or my husband. I’m not sure what he’s waiting on or if he frankly doesn’t care what happens to his customers. More

service sucks Worst Service department i have ever had to deal with. Service director Javier Gutierrez is a complete moron and does not understand customer service Worst Service department i have ever had to deal with. Service director Javier Gutierrez is a complete moron and does not understand customer service. He actually told me we don't help people like you here ???? Took my truck in for simple Oil change, took 3 hours , called - ready for pick up , when i arrived , they could not find my keys??? one of the service employees told me they take other keys with them to different cars because it is to far to walk back to the key storage area??? turns out they sent my keys home with another customers vehicle ??? feeling very safe and secure with my keys being in someone else's possession for hours (NOT) - an employee drove to the other customer location and picked up my keys - returned to dealer 2 hours later. wasted a whole day, stranded for hours, no drink offered , no chair , nothing . To top it off - no apologies - no discount, no free car wash , no free oil change - Javier stated we offered to take you back to work??? i will NEVER return to this Dealer !!!!!!!!!!!!!!!!!!!!!!!!!!!! Javier Gutierrez should be fired !!!! More

Paint on a new car should last more than 2 years! I bought a brand new 2016 Corolla 2 years ago and noticed some paint flaking/chipping. I took it in yesterday to get it looked at and the service mana I bought a brand new 2016 Corolla 2 years ago and noticed some paint flaking/chipping. I took it in yesterday to get it looked at and the service manager said it was "damage that occurred while buffing or polishing". I thought that was odd because the only people who have washed my car (other than myself) was Norwalk Toyota. I explained to him that I have never buffed or polished my car but the service manager stopped listening to me, gave me a $12 touch-up paint kit and told me to go. Upset, I decided to take my car to an automotive body/paint shop. The independent body/paint shop told me that the chipping was either due to a defect in the paint or poor prep work and not due to buffing or polishing. I took my car back to Norwalk Toyota and I waited 2 hours for them to tell me that the chipping "was from an outside influence" and that they would not cover it. Again, I took my car to a different and independent automotive body/paint shop and they confirmed that the chipping was due to poor prep work. Norwalk Toyota's slogan is "whatever it takes". Little did I know that their slogan meant that they will do whatever it takes to get out of covering your warranty. I am currently taking this issue up with corporate HQ. More

Excellent service!!! We called Norwalk Toyota on a recall about our one airbag. We talked to Odin Catena. He was so friendly and helpful. He called and ordered the part a We called Norwalk Toyota on a recall about our one airbag. We talked to Odin Catena. He was so friendly and helpful. He called and ordered the part and made an appointment for us very quickly. My car was serviced and done in two hours. I was very pleased with my service and Odin was great. Thank you Odin and your a blessing to the company. :-) Sincerely Guadalupe n Charlotte.. More

NICE PEOPLE!!! First time to come here at Norwalk Toyota by Imperial for brake job service. Staff were so nice and so friendly especially Erick Moralea. He explains First time to come here at Norwalk Toyota by Imperial for brake job service. Staff were so nice and so friendly especially Erick Moralea. He explains and give details about the stuff that needs to do. Didn't take long too complete the service. I am totally satisfied. More

Excellent service I have 2014 Avalon Touring and had been serviced 3 times in this dealership. Service rep Melina Stevenson Has excellent knowledge an war attitude. I have 2014 Avalon Touring and had been serviced 3 times in this dealership. Service rep Melina Stevenson Has excellent knowledge an war attitude. She gave me a complete list of checked 27 point inspection including thickness of each brake pad. Wash the car every time after service even small job. Recommended More