Norwalk Toyota - Service Center

The valet was helpful and courteous. Heri my service adviser explained the service I would receive. Then he kept me up to date via text messages, which were very helpful. Heri my service adviser explained the service I would receive. Then he kept me up to date via text messages, which were very helpful. More

The staff was great, very friendly & explained everything well. The location was clean and presentable. well. The location was clean and presentable. More

Service was good so far. Wait time was a bit much but WE did not have an appointment, so can NOT complain. Wait time was a bit much but WE did not have an appointment, so can NOT complain. More

As always I have received good service from all Everytime I take in either of my vehicles keep up the good work don't lack on servicing the customers as they will keep going to you I travel a distance just t I take in either of my vehicles keep up the good work don't lack on servicing the customers as they will keep going to you I travel a distance just to have my vehicles service at your location More

Unfortunately I had a horrible experience. This is my fifth brand new car and by far the most expensive. My first service was in February and because I took it on a Saturday I was told that th This is my fifth brand new car and by far the most expensive. My first service was in February and because I took it on a Saturday I was told that there was no car wash available because the was the weekend and that day only did car watches the week. This Tuesday I went for my second service and once again they told me that car wash was unavailable. I asked to speak to a manager and somehow they ended up doing the car wash. And when I received my truck, it was dripping all over and had water all over. I then called the manager and I asked him if that was acceptable to him and luckily he returned the truck back and they ended up drying it up. I believe they just washed the truck to shut me up. At this point I'm really regretting purchasing a car from Toyota. I am wondering if I can take my car to another dealer for future services. More

Excellent customer service. Very accommodating to customers. Sales Agent very helpful in the needs of the customers. Very accommodating to customers. Sales Agent very helpful in the needs of the customers. More

Staff explained all the details They helped us to get a car Excellent deals Perfect time to get a car car Excellent deals Perfect time to get a car More

My only concern about my service was the technology fee, charged when I used my credit card. I was charged $64 to use my card, which has never happened when I've had service done there. Customers should charged when I used my credit card. I was charged $64 to use my card, which has never happened when I've had service done there. Customers should not be charged to use their credit cards. More

Sophia Bello was excellent in the service she provided. I will request her next time. I will request her next time. More

Sophia Bello was wonderful in handling my scheduled appt. The technicians who worked on my truck failed to note that the tires could not be rotated due to possible future injury because tires were bald in f The technicians who worked on my truck failed to note that the tires could not be rotated due to possible future injury because tires were bald in front but other than that all went well. More