Northwest Motor Group

This dealership had sone technical difficulty but in the end they were very helpful and understanding and made the experience very good end they were very helpful and understanding and made the experience very good More

We are looking at "car dealers," whose relative level of confidence is close to politicians, media, etc. So, compared with all similar organizations, this dealership did OK. We were PISSED when we saw t confidence is close to politicians, media, etc. So, compared with all similar organizations, this dealership did OK. We were PISSED when we saw that, added to the price of the vehicle, were charges for the "wonderful add-ons that the dealer does for the customer." That means that the dealer did NOTHING for us, just charged us for items that we did not want, and did not ask for. This is in addition to the fact that the price quoted during the sale for the vehicle was $4000 more than advertised on the web. I say that there is a lot of deception here. Do you think we would trust these people? The vehicle was not prepared or detailed very well. Shutting a door or tailgate resulted in heavy dirt falling from the vehicle onto the ground. Further checking under the truck (yes, I crawled under) revealed massive amounts of caked-on dirt everywhere under the vehicle. What else? Another irritation for us is the fact that we were not provided with both keys to the vehicle. Why wasn't the 2nd key provided? Who has the key to our truck? Why wasn't the dealer on top of the key thing before offering the vehicle? There were a lot of distractions, but we were focused, only wanting to spend a minimum of our day at a car dealer's, who had plenty of loud music and visual distractions, and did not seem to understand that a day at the auto shop is not our idea of a good day. There was no sense of getting the deal done and getting us on our way. More

Kayla did a great job helping us find a great vehicle that fit the needs of our family. I also feel that we were a little difficult with what we needed and what we wanted for our monthly payments. that fit the needs of our family. I also feel that we were a little difficult with what we needed and what we wanted for our monthly payments. More

It would of been better but they didn’t explain how anything worked. The sun visor on drivers side broke and you guys didn’t fix it. anything worked. The sun visor on drivers side broke and you guys didn’t fix it. More

I wrote my review of this dealership to the Pasco location on accident 🙃 this is a great place to get a truck they have a variety for every need and got us a great interest rate for our under 650 s location on accident 🙃 this is a great place to get a truck they have a variety for every need and got us a great interest rate for our under 650 score 😀 More

General manager very knowledgeable and easy to deal with. He listen to our request and was fair to work with. He listen to our request and was fair to work with. More

Getting my first car through west coast and it’s been a great dealership and staff was very friendly, highly recommend. great dealership and staff was very friendly, highly recommend. More

Awesome Mechanic he did a great job on my vehicle I will recommend to others recommend to others More

Worst Dealership ever! Greedy and selfish. They don't care about their customers well being. They only care about their profit. David told me they could cancel the loan but they wouldn't. The loan hadn't care about their customers well being. They only care about their profit. David told me they could cancel the loan but they wouldn't. The loan hadn't even been sent to a bank yet. I was pressured into purchasing a vehicle before I left the dealership. When I finally was a ble to think about it. I realized it would put my family in financial strain and didn't want to make the deal. Apparently if you sign paperwork with them you might as well have made a deal with the devil. Signed in blood with no way to come back from it. Take your business elsewhere!! More