Northwest Hills Chrysler Jeep Dodge Ram

2015 Jeep Wrangler Unlimited Sport Bill Reudgen was a knowledgeable professional who understood exactly what we wanted in our new 2015 Jeep Wrangler Unlimited. He was respectful and co Bill Reudgen was a knowledgeable professional who understood exactly what we wanted in our new 2015 Jeep Wrangler Unlimited. He was respectful and courteous and we would recommend Bill and Northwest Hills Chrysler Jeep Dodge Ram to all our friends if they are looking for a vehicle. We have now bought 3 new vehicles from them since 2011 and will again. Bill is a great guy and everyone there treats us very well. Lynn and Jim D. More

Terrible Dealer - Will try to rip you off Northwest Hills contacted me after I used TrueCar to find the best price on a vehicle in the area. My entire conversations were with Jeremy Hussey, w Northwest Hills contacted me after I used TrueCar to find the best price on a vehicle in the area. My entire conversations were with Jeremy Hussey, who invited me to come in to discuss finances. Jeremy was very rude and slimy- almost every legitimate concern that was brought up was dismissed with a lackluster explanation. To start it off, he did not shake hands with my friend, which was very weird. Later on, Jeremy returned with a price for the car that was higher than the TrueCar, which is the entire reason why I was in contact with the dealer in the first place. When I asked why they would give me a price $1000 over TrueCar, Jeremy stated that it was because the car had to be shipped in from another dealer, which would cost more. Whether this is made up or not, why would I pay extra because you don't have the vehicle in stock? Why would I just not go to the dealer that has the car and pay the real TrueCar price? It seems this dealership does not understand reality too well. Later on during negotiations, I asked what your "Out the Door" price was for the car, including taxes, fees, etc. He calls me back and says his 'out the door' price is $34,000. I agree to the sale, and we begin the process of purchasing. When I receive the purchase order in an email, it states that $2,500 down plus $34,000 are separated, making the total $36,500. There are two conclusions to this, Jeremy was either trying to rip me off and hope I didn't read the contract, blindly sending in my money (most likely), or he is the only car salesman in the world who does not understand what the words "out the door" mean. This is the most slimeball tactic I have ever seen in my entire life of buying cars. I would rather pay $200 in gas, drive out to Ohio, and buy a car there, than give this dealership money. I hope other people realize what this company does, and am genuinely curious as to how many people they have scammed this way. Was he trying to get me to sign the purchase order and keep my deposit once I realized the mistake? I will never know, but I do know that I will be telling everyone who is purchasing a car to NEVER consider going to this dealership. More

Non-Anxious Salesman William is an excellent salesman. The experience with Mr. Hogarth was relaxed and professional. During the entire process, he maintained the same de William is an excellent salesman. The experience with Mr. Hogarth was relaxed and professional. During the entire process, he maintained the same demeanor. At no time during the interactions, was Mr. Hogarth “an anxious salesman”; he allowed me to think without any pressure to “buy” any additional items. In addition to being an atypical salesman, Mr. Hogarth was extremely knowledgeable of the vehicle he was selling; he did not “make himself sound good”. It was very evident that Mr. Hogarth had spent time getting to know the vehicle and was honest enough to say "I don’t know" the rare time that he in fact did not have the answer to a question. Mr. Hogarth made purchasing a new vehicle very easy and I would recommend him to family and friends. More

2015 RUBICON Bill Reudgen was VERY professional. Not pushy, very patient, and LISTENED to what I wanted. I shopped few other dealerships closer to me, but the cu Bill Reudgen was VERY professional. Not pushy, very patient, and LISTENED to what I wanted. I shopped few other dealerships closer to me, but the customer service was horrible, so I just walked away and kept thinking about it. I met Bill via an online inquiry and he patiently followed up with me until I was ready to drive out to their location. He then listened, gave me the answers I needed and I walked away making an order that day. I have now received my Rubicon, LOVE IT, and very satisfied customer. Customer Service is everything, you have options, suggest you explore them with Bill ! Happy Trails, Kimberly More

great overall! Was having a horrible day with my other vehicle and was totally done with it, I walked into the dealership and they took care of everything, from pick Was having a horrible day with my other vehicle and was totally done with it, I walked into the dealership and they took care of everything, from picking my dead car off the road and helping me find a great one for my wife. They even put a nice Ribbon on it for me to surprise her. Thanks everyone at North West Hills .. Neil and William everything was Great! Happy Holidays More

Painless Purchase! I had been in the market for an AWD and narrowed it down to a few vehicles. I spoke with Bill Reudgen after I received an internet email responding t I had been in the market for an AWD and narrowed it down to a few vehicles. I spoke with Bill Reudgen after I received an internet email responding to my inquiry on a Jeep. Once at the dealership I was provided with a thorough background on the vehicle, and a comprehensive test drive along with a fair discussion of the vehicle I would be purchasing as well as my trade-in. I did not feel pressured and the experience was definitely professional. Bill was knowledgeable of the product and listened as I explained that I did not want hours of haggling over the vehicle. I was in and out of the dealership within a reasonable time and given the time I needed to ultimately make my decision. I purchased the Jeep and have told others about Bill and Northwest Hills. Bill will have two new referrals for purchases of Jeeps. More

Awesome experience!!! I had visited 7 dealerships looking for a truck. I had to meet a certain budget but wanted a specific vehicle. This was a very stressful situation. I I had visited 7 dealerships looking for a truck. I had to meet a certain budget but wanted a specific vehicle. This was a very stressful situation. I had been looking for 2 month and not really making any progress. This is where Northweast Hills came in. I happen to be driving by on my way to a store that I don't normally visit and noticed a Ram dealership. When I walked in I was greeted by Bill Reudgen. From there on I had an amazing experience. Bill found me the exact vehicle that met my budget. Bill also was able to have two accessories installed on my vehicle in the very short window I had before the holiday. Overall the entire experience was great and highly recommend this dealership. More

Great bunch of real people! Great modern dealership! From greeting, test drive, finance, signing, to oil changes - couldn’t ask for a more pleasant experience. If shopping or l Great modern dealership! From greeting, test drive, finance, signing, to oil changes - couldn’t ask for a more pleasant experience. If shopping or looking for service give them a shot! oh and Ask for Bill - explains everything and understands what you want vs other places that push what they have as an agenda! More

Staff Appreciation Bill Reudgen was our sales associate. He was extermely helpful and knowledgeable regarding the care we purchased. What can be an overwhleming experie Bill Reudgen was our sales associate. He was extermely helpful and knowledgeable regarding the care we purchased. What can be an overwhleming experience for some, was a completely smooth, tension free experience with Bill. The manager and the team were outstanding with their help in finding financing for my first vehicle from a car dealership. We will defiintely be return customers in the future. More

A great experience. Bill made the entire process easy and fast. He was knowledgeable, professional and very helpful in answering all my questions and concerns. I will see Bill made the entire process easy and fast. He was knowledgeable, professional and very helpful in answering all my questions and concerns. I will seek his advice again, next time I am ready to buy a new car. More