Northwest Hills Chrysler Jeep Dodge Ram

Bought two jeeps here and will buy my next from here as well. Great customer service! well. Great customer service! More

Josh showed us several options and we chose 2021 Dodge Durango. Going well so far!!! Durango. Going well so far!!! More

Honesty, great communication, and a pleasant buying experience- Josh is an excellent salesman. He took the time to make sure I was 100% content with my decision before helping me through the paperwork. experience- Josh is an excellent salesman. He took the time to make sure I was 100% content with my decision before helping me through the paperwork. I’ve been driving my Subaru Legacy for over a year now, and the car has been amazing! I can’t thank Josh enough for the expertise and know-how that guided me in the right direction. As a first-time dealership buyer, I cannot think of a more knowledgable person to do business with. A++ More

Everyone was great! Josh was outstanding and Up front with no bull they answered all my questions and gave me the best price available very happy with my purchase. Josh was outstanding and Up front with no bull they answered all my questions and gave me the best price available very happy with my purchase. More

Very helpful,answer anything you put before them,go out of their way to do whatever you ask,they all tolerated me and that’s saying a lot ! of their way to do whatever you ask,they all tolerated me and that’s saying a lot ! More

My car buying experience with Mike was incredibly smooth and easy. Mike clearly explained all the paperwork. I was given fair value for my trade-in. I'm a happy Jeep Compas owner. Thank you! and easy. Mike clearly explained all the paperwork. I was given fair value for my trade-in. I'm a happy Jeep Compas owner. Thank you! More

Very happy with the sales and service department. Very helpful and informative. Will be back in the future. Very helpful and informative. Will be back in the future. More

Josh Perez was a great salesman and did a great job finding me a vehicle. finding me a vehicle. More

We didn’t feel pressured by our salesman. Josh. He was informative and honest about the pros and cons of considering different vehicles, including those outside the dealership. I also liked t Josh. He was informative and honest about the pros and cons of considering different vehicles, including those outside the dealership. I also liked that we were allowed to test drive vehicles in town, on the highway, and on our own. More

A Warning to All Car Buyers: My Experience at North West Hills Jeep I am writing this review to warn potential customers about my deeply troubling and costly experiences with North West Hills Jeep, specifi Hills Jeep I am writing this review to warn potential customers about my deeply troubling and costly experiences with North West Hills Jeep, specifically with the owner's son, Jack Sullivan. My dealings with this dealership have been characterized by dishonesty, broken promises, and a shocking lack of accountability. One of my many purchases from them was a Dodge Ram. Jack Sullivan sold me the truck and recommended that I go to his friend, Geoff, to have a plow installed. He gave me a verbal promise that if I used his recommended installer, the vehicle's warranty would remain intact and be honored by the dealership. Trusting his word, I had the plow installed as directed. Shortly after, while driving, the front passenger-side tire completely fell off the vehicle just after I had gotten off the highway. It was a terrifying and incredibly dangerous situation. The subsequent repairs cost me nearly $11,000. When I contacted Jack Sullivan to address the warranty he had promised, he flatly denied ever making such a statement, leaving me to bear the entire financial burden. Believing it might have been an isolated incident, I later brought my Jeep—also purchased from them—to their service center for a computer issue. They initially fixed the problem and charged the repair to the warranty. However, when the exact same issue recurred, the dealership, under Jack Sullivan's direction, refused to even schedule an appointment for me to bring the vehicle in. The level of unprofessionalism and blatant dishonesty I experienced at North West Hills Jeep is unacceptable. A dealership, particularly one representing a major brand like Jeep, should not be allowed to operate with such disregard for customer safety and satisfaction. Jack Sullivan's actions have cost me thousands of dollars and endangered my safety on the road. I strongly urge prospective buyers to be extremely cautious and consider taking their business elsewhere. I also hope that Jeep corporate takes this matter seriously and re-evaluates its relationship with a dealership that so poorly represents its brand. More