Northwest Chrysler Jeep Dodge - Texas

I believe management has changed & it is no longer Northwest Dodge. I had an appointment at 11:30 am & did not leave until after 2pm. The customer service rep was great but not until I stood around aw Northwest Dodge. I had an appointment at 11:30 am & did not leave until after 2pm. The customer service rep was great but not until I stood around awhile before being helped. I let them know that I wanted to use my Dodge Credit card points when I walked through the door but not until AFTER they rung me up did they tell me I needed to do that before on the app to use them. Would have been nice to know while I was having lunch so I could have done it then. Service at this dealership has been on the decline for awhile now. I was previously turned away for an Express oil change at 4:45 pm when they close at 6 pm. More

Very professional, people that works well with you. Also very knowledgeable about their jab. Thanks. Also very knowledgeable about their jab. Thanks. More

The dealership was clean and the service advisor was so helpful and they got me in and out and I was satisfied with the service helpful and they got me in and out and I was satisfied with the service More

Was a very good service and attention, the dealer in good condition and clean, nice people to serve you condition and clean, nice people to serve you More

Matt n. Christi always very helpful and mindful when I arrive to get service done Christi always very helpful and mindful when I arrive to get service done More

Good Day, I wanted to advise that take care when working with this dealership. I will say the sales staff did work well with me on selecting and buying my last Truck here at NWD. Bit I have to say the suppo with this dealership. I will say the sales staff did work well with me on selecting and buying my last Truck here at NWD. Bit I have to say the support and service after the sale is simply terrible. They processed and paid off my trade-in late causing me to have to pay a late fee on that account to close. And then I'm still now going on 12+ weeks and still driving on dealer temp tags and no registration. I have called the dealership at least 10+ times to check and keep being told that the state is just slow on delivering. But I think their processing at the dealership is the cause and explains why I'm paying late fees. I have 2 friends that have also bought vehicles (at different dealers) since I have bought mine and they all have their permanent plates and registrations... Please stay away as this dealer will not support you after you pay and buy their product.. More

Service was great all around and the timing was very sufficient. I was just n and out. sufficient. I was just n and out. More

Prompt service, excellent communication. What more can you ask for. Coffee Bar a nice perk! What more can you ask for. Coffee Bar a nice perk! More