Northway Toyota
Latham, NY
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Went to Northway Toyota to inquire on a lease for a Camry. Ended up closing the deal. Everyone we dealt with throughout the process was very friendly and knowledgeable. This was our first lease for Camry. Ended up closing the deal. Everyone we dealt with throughout the process was very friendly and knowledgeable. This was our first lease for a vehicle and our sales agent Louis Guerra was great in explaining every aspect of the lease for us. He was also was excellent answering all our questions through the sales process and test drive. When we picked up the vehicle Louis was out of town but made sure that there was someone there to take care of all of the paperwork and make sure the vehicle was ready to go. That person was Matthew Hennessey who we would also like to thank. Also the vice president Gregory Finin made it a point to welcome us and congratulate us on the new vehicle purchase. Would recommend this dealership to anyone looking to purchase a Toyota. More
This was my first time buying a new car and Lou made the experience painless and enjoyable. He worked hard to get me what I wanted in the short time we had available to take advantage of the toyotathon. H experience painless and enjoyable. He worked hard to get me what I wanted in the short time we had available to take advantage of the toyotathon. He was extremely knowledgeable about the Rav 4 and all of its features. Overall, it was definitely a good experience and would recommend him to others. More
My lease on a highlander was expiring. I met with Jimmy and Janine, and they went out of their way to get me the vehicle I wanted for my next lease. When I went in for an appointment with them to dscuss m and Janine, and they went out of their way to get me the vehicle I wanted for my next lease. When I went in for an appointment with them to dscuss my new lease I didn't have to wait at all, they were attentative to me, friendly, and my financing was handled wonderfully. I understand Janine drove to connecticut to pick up my vehicle just before christmas. I couldn't be more pleased with the attention and courtesy I received. More
After having a bad experience with one of Northway Toyota's competitors, I have made a great decision in visiting Northway Toyota for help. I was simply looking for pricing information and a test dri Toyota's competitors, I have made a great decision in visiting Northway Toyota for help. I was simply looking for pricing information and a test drive and walked away with a new car. Friendly service and great pricing secured the deal. Although their pricing was similar to others...the fact that they listened to my wants/needs rather than trying to sell me something that I did not want was what set them aside. Thanks! More
Excellent customer service, very friendly workers, and a great price all work together to sell an amazing quality vehicle at Northway Toyota. My experience with Northway was fantastic. From the moment I w great price all work together to sell an amazing quality vehicle at Northway Toyota. My experience with Northway was fantastic. From the moment I walked into the dealership, there were at least five occurrences where an employee met me with a greeting and asked if they could help in some way. The man behind the sale of my new 2010 Rav4, Jim Callender, was not only very knowledgeable in his field, but was very friendly and showed great customer rapport as well. With all that Northway Toyota has to offer, including their parts and repair shop, customer relations department, and tons of great staff, I feel fully confident in my purchase and that should I require any further services, they will be fully taken care of with nothing short of excellence. My thanks to the Staff of Northway Toyota for a great buying experience! -Timothy Bermas More
We had a wonderful experience with Bill and Northway Toyota. Bill listened to our needs, found the exact car we wanted for the exact price we specified, and was extremely attentive throughout the proce Toyota. Bill listened to our needs, found the exact car we wanted for the exact price we specified, and was extremely attentive throughout the process of leasing us the car and delivering it to us. I would highly recommend this dealer, and I would also highly recommend Bill Hogeveen. More
To write a report with at least 250 words would be relatively easy when writing about something which did not workas explained by the sales person or as written in the manual. Or if I would have felt relatively easy when writing about something which did not workas explained by the sales person or as written in the manual. Or if I would have felt pressured into the sales by the salesman. However, here at Northway Toyota everything just seemed to fall in place. The sales person who greeted us when we entered the building, Mr. William Hoogeveen turned out to be an outstanding salesman, he knows his merchandise and he knows how to relay the features of his Product to the customer without that the customer feels pushed or tricked into a sale. He realy makes sure, that you the customer understands everything before he lets you go. But his service does not stop here, he also assisted me in changing my insurance as well as the Motor Vehicle registration in order to get the car delivered as promised. Bur it is not only the service I got from Mr. Hoogeveen, the whole atmosphere in the office was friendly and other sales representitives took out some time to talk to us, even that during the three times I visited Northway Toyota, it was always a very busy place. I definitely will recommend this dealership to my friends and if I should need a new car in a few years, I will start here. Guenter Lamprecht More
The entire experience was excellent. I wanted to trade in my 2001 Camry for a lease option. The salesman was very pleasant and willing to talk with me and listen to my preferences. He did not push anyth in my 2001 Camry for a lease option. The salesman was very pleasant and willing to talk with me and listen to my preferences. He did not push anything on me and simply worked with me to find a deal that fit my needs and budget. I really appreciated Kevin's assistance and I think that he did an extraordinary job. I look forward to working with him again for my future car needs. More
Went to dealership to purchase another Toyota. When I was talking to a salesperson in the showroom a man came flying out of his office screaming and yelling. He cursed quite a bit and must have dropped was talking to a salesperson in the showroom a man came flying out of his office screaming and yelling. He cursed quite a bit and must have dropped the f bomb five times in front of my 11 year old daughter. After the guy went outside my salesperson explained that was the Vice President (Greg or Craig is his name)of the company and his bark is worse than his bite. I couldn't believe he was the VP??!!! With his mouth he shouldnt be allowed to work with the public let alone manage a business. My salesperson (whom I have a good relationship with and will go unnamed here) explained to me that he only had the job because he was f***ing the owner's daughter. Also he was probably in a tirade because he was either out of pills or craving pills which I was told he takes quite frequently. Wow....I couldnt believe how frank the salesman was about the guy. I watched from inside the dealership this VP yelling outside for probably close to five minutes before he sped off in his SUV. We discussed some figures and I explained I needed to go home and talk with my wife. A "turn over" manager came over and talked with me(he had no idea I was never going to purchase a car here because of the language). I expressed my displeasure with the VP's language and the turn over guy just shrugged his shoulders and laughed. He said the VP was the boss and there is nothing he could do about it. To quote the manager "everyone knows he is an a55hole but we all just deal with it". What???? Another person at the dealership who expressed no remorse for the boss' actions and just kind of dealt with it with a "aw shucks" attitude. This is a horrible dealership and to be run by someone who has the maturity level of a ten year old is appalling. I can only hope Toyota does something with this guy. Bought a car in Clifton Park instead. More
Having purchased and serviced more than 35 cars over the past 30 years, I will say without hesitation this dealership outranks every other in both sales and service. Simply OUTSTANDING!! They go out of thei past 30 years, I will say without hesitation this dealership outranks every other in both sales and service. Simply OUTSTANDING!! They go out of their way and always with a smile. The dealer most recently went out of his way to sell my car and saved me from makeing the last 3 lease payments - even though I was prepared to! If I call them with teh car I am looking for, they find it and have everything ready so all I need to do is pick it up. More