Northway Toyota
Latham, NY
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the staff at northway toyota were allo extremely helpfull and friendly. There was no pressure to purchase my new Highlander in which we are very pleased with. The dealership was clean and all employees fro and friendly. There was no pressure to purchase my new Highlander in which we are very pleased with. The dealership was clean and all employees from sales reps, service employees and management went out of there way to acknowlege me and thank me for being a customer. More
I would highly recommend dealership. I have been going to Norhtway Toyota for years. I am on my third generation of 4-Runners. The vehicles have been very dependable and when required, service for them to Norhtway Toyota for years. I am on my third generation of 4-Runners. The vehicles have been very dependable and when required, service for them has been great. As for my latest purchase - the staff was courteous, attentive and professional. More
Worked with Laura Sanderson. Very friendly, knowledgeable, helpful. Had everything ready when I went to pick up the car. I forgot my ezpass in the car I turned in and she retrieved it for me knowledgeable, helpful. Had everything ready when I went to pick up the car. I forgot my ezpass in the car I turned in and she retrieved it for me and I'm very appreciative of that! I have recommended her to a co-worker who is interested in leasing a toyota. More
My sales and service experience has been nothing short of outstanding. I really trust this dealership will not overcharge or deceive me. They have done plenty of service work and have been very fair and ho outstanding. I really trust this dealership will not overcharge or deceive me. They have done plenty of service work and have been very fair and honest the whole way through. They make customer service top priority, at least I feel they do. I also bring my lexus there for service because they are caring, honest and good to deal with. I wish I could bring my Chevy there for service, too. I will end up buying another Toyota product because of the outstanding staff and service. Christopher Huff More
The only recommendation I'd make is to improve the Toyota web site to it more closely reflects the actual lease costs. It does not allow for input of extra miles nor does it factor in taxes. This understa web site to it more closely reflects the actual lease costs. It does not allow for input of extra miles nor does it factor in taxes. This understates the monthly payment and creates a false expectation. More
The sales experience was easy and friendly. No pressure, no rush, no aggravation. Matt was great to deal with. He answered all our questions and helped make the deal and trade in of our other vehicle work. no rush, no aggravation. Matt was great to deal with. He answered all our questions and helped make the deal and trade in of our other vehicle work. The test drive also showed us a lot and helped sell the car. And the dealership gave us what we felt was a good deal. More
We had a scheduled maintenance check along with an oil change/tire rotation due & also required a New York State Motor Vehicle Inspection. I called Northway Toyota on New Loudon Rd. in Latham,NY & and in change/tire rotation due & also required a New York State Motor Vehicle Inspection. I called Northway Toyota on New Loudon Rd. in Latham,NY & and in minutes had an appointment confirmation.Upon our arrival,we were greeted at the door by Ted a friendly service technician who whisked our 2010 FourRunner away from valet parking!! We were then directed to the guest lounge to enjoy my choice of complimentary refreshments. After breezing through the morning paper,I began my work day on the "Blackberry" while enjoying a cup of "Emeril's" French Vanilla Coffe& my wife was watching "The Today Show" on NBC. Before I knew it Mr. Middleton,the service manager,appeared to inform us that the work on our vehicle was complete. We did not have to wait long at all!! The great thing about this experience is that it is like this every time!! We have always been satified with the service performed on both of our Toyota vehicles. We have decided that even if another dealer was a bit closer or cheaper,we would always return to Northway Toyota!! Signed,The Keefe's,Lionel&Irene More
5-Stars The sunroof on my '06 Scion tC was loose on 5-Stars The sunroof on my '06 Scion tC was loose on the driver's side. Not enough that it would leak in the rain, but enough that it would whistle 5-Stars The sunroof on my '06 Scion tC was loose on the driver's side. Not enough that it would leak in the rain, but enough that it would whistle incessantly in windy conditions, or above 30 mph. Lia wanted to replace the whole thing and quoted me $1000+ for parts alone. I didn't have the work done and have just been putting up with the noise. I took my car over to Northway for a 60k mi service and they fixed it for no charge! For less than $170 I was out the door with an oil change, new serpentine belt, tires rotated, and no more sunroof problems. The staff were all very friendly, and this is one of the few times I've been serviced at a dealership where they addressed all my concerns and I didn't come out of it feeling hosed. I plan to get all my service done at Northway, and it will be one of my first stops when it comes time to replace my current car. More
It was a very enjoyable process. They were willing to work with us in order to arrive at a fair price for both thre vehicle we wanted and for the trade in we had. Everyone was very friendly and courteous work with us in order to arrive at a fair price for both thre vehicle we wanted and for the trade in we had. Everyone was very friendly and courteous. We are looking forward to a long relationship with this dealership. More
My sales person give me good customer service but finance person was very rote and not friendly. It’s my second time dealing with Northway Toyota, only for this sales person (Anthony Liguori), He always give person was very rote and not friendly. It’s my second time dealing with Northway Toyota, only for this sales person (Anthony Liguori), He always give me good customer service. Use to be finance lady was really helping More