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Northway Toyota
Latham, NY
352 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 352 reviews
May 23, 2022
We were fooled-the worse customer service we have ever received. We were told ordering a new car would take 2-4 months so we took that route. Picked the model, design, packages, put our deposit down, and received. We were told ordering a new car would take 2-4 months so we took that route. Picked the model, design, packages, put our deposit down, and waited. Weeks went by, then a month, still no word. We only heard from our salesperson when we reached out first. In the end, we were misinformed by the sales person-apparently you can't order a new car that you want, you just have to hope that the ones being made would match your preferences. If we were told this in the beginning, we wouldn't have wasted our time. More
by n.w.
Employees Worked With
Danielle Rudolph
April 22, 2022
Waiting over 2 hours for tires to be installed. Purchased tires through the buy 3 get 1 Toyota sale. Made appointment on line. Tires arrived at dealer, they couldn't find my appointment. Showed ser Purchased tires through the buy 3 get 1 Toyota sale. Made appointment on line. Tires arrived at dealer, they couldn't find my appointment. Showed service rep my email confirmation. Told me I needed to call and not make appointment on line. Then was rude and said, "it will be a 2 hour MINIMUM" he emphasized the word minimum! It's going on 3 hours! No word from anyone! Insane! Getting just as bad as Lia. Stopped going there for similar reasons. More
by Bocoo1
Employees Worked With
Unknown
April 13, 2022
Marty Rosen is the easiest salesman to work with makes the car buying experience very easy, highly recommend purchasing a vehicle from Northway Toyota the car buying experience very easy, highly recommend purchasing a vehicle from Northway Toyota More
by dafins121
Employees Worked With
Marty Rosen, Chris
February 14, 2022
The absolute worst customer service. after having an unpleasant salesman our car was delayed for two weeks and no one thought to let us know, we had to call in. and figure out what was g after having an unpleasant salesman our car was delayed for two weeks and no one thought to let us know, we had to call in. and figure out what was going on. once our car arrived our salesman was conveniently out of the office and we were told we could not pick up the car because he had the paperwork. already being delayed we wanted our car and I called was on hold with the manager for 45 minutes, the phone disconnected, I tried calling back four separate times where I was hung up on each time or transferred to someone's voicemail. I would not recommend this dealership as they are very unhelpful and it is extremely frustrating to deal with More
by kaitlynS
Employees Worked With
Steve
August 27, 2021
Very poor customer service. Poor communication.Salesman Very poor customer service. Poor communication. Salesman very condescending. No followup on anything. Voicemail full for days. Nice Website! Would Very poor customer service. Poor communication. Salesman very condescending. No followup on anything. Voicemail full for days. Nice Website! Would not recommend! Purchased a used Certified Tacoma. Was told a second key to Certified truck was lost by sales and one would be ordered. Three weeks later, never ordered. Told need to prove ownership of truck first. Truck was not financed. Was paid in full by bank check there. Poor communication. More
by LAB
Employees Worked With
Matt Hennessey/ Chris Reynolds
August 03, 2020
Service / Customer Service Lou, Ryan, and all those I did not visually see we kind, courteous, and most helpful in getting my problem(s) resolved. Lou always the gentleman ev Lou, Ryan, and all those I did not visually see we kind, courteous, and most helpful in getting my problem(s) resolved. Lou always the gentleman even though he is on the "front lines" of service and usually witnesses our frustrations. More
by Donna
Employees Worked With
Ryan Southworth, Lou Tulio
July 31, 2020
I had unexpected high cost updates required to pass inspection. The staff were very kind, courteous and supportive. The crew was quick and efficient. Great job inspection. The staff were very kind, courteous and supportive. The crew was quick and efficient. Great job More
by namasterio40
Employees Worked With
Cullen Maloy, Chad Barrett
July 30, 2020
We have purchased cars from this dealer before. Zack D was easy to work with and I would recommend him to anyone looking for a car at this dealer. was easy to work with and I would recommend him to anyone looking for a car at this dealer. More
by sg
Employees Worked With
Crystal from Finance
