Northway Automotive Lake Hopatcong

easy to work with Paul was easy to talk to and helpful. He seemed genuine. The van we bought was priced well compared to others that we've looked at. Paul was easy to talk to and helpful. He seemed genuine. The van we bought was priced well compared to others that we've looked at. More

Honest and Trustworthy Guys, Northway Auto Rules! Don't let the tiny white house fool you, this is a grand dealership. They give you large welcoming arms and offer all the help you need. With every st Don't let the tiny white house fool you, this is a grand dealership. They give you large welcoming arms and offer all the help you need. With every step my experience was smooth. They had no problem accepting my own bank for financing and I was sure that would be the route I'd take. However, it turned out my bank could only finance a fraction of the money I needed. I was pleased when I heard that Northway could get me a loan. It turned out that I got all the money I needed, and before I knew it the car was mine. Paul is honest and very friendly, we had a lot of laughs that made the whole experience stress-free. In the end, I got my dream car for $1500.00 under book value, so if you see something you like, don't hesitate to go to Northway Automotive! More

Found the Perfect Car for my 18 year old Over the course of six months, Jerry Fido helped us find the perfect vechicle for my very particular 18 year old. We had previously purchased a car f Over the course of six months, Jerry Fido helped us find the perfect vechicle for my very particular 18 year old. We had previously purchased a car from Northway and were very satisfied with the dealership. Jerry went the extra mile with his patience, persistence, and professionalism in finding a car that met our needs - that of value and quality. I have and will continue to recommend to my friends who are looking for a great used car Northway Automotive as the place to go. More

Follow up. I wrote an initial review but this is a follow up. It did take quite some time to get me the title and I never really received an explanation of why. I wrote an initial review but this is a follow up. It did take quite some time to get me the title and I never really received an explanation of why. I did get it after my temp tag had expired and then had to find time to go the DMV the day before the Fourth of July weekend. I felt like the communications were a little lacking with the title issue, but they were resolved. In addition I had a TPMS that was bad and the brakes were very worn on the vehicle, but Paul and Chris are working on resolving both issues fairly. Unlike some dealers that sell you a car and then leave you on your own, these guys will take care of you. More

Not your ordinary used car dealership In May we started searching for a smaller 4x4 pickup. We went onto Carfax's website and several dealerships came up. After traveling to several deale In May we started searching for a smaller 4x4 pickup. We went onto Carfax's website and several dealerships came up. After traveling to several dealerships in PA and NJ, we finally came upon Northway. They had the exact truck we wanted with low miles and the same year as the larger 4x4 we just sold. We had a budget and the truck was within that budget. It was in great shape, or so we thought. After purchasing the truck we immediately drove from Northway the 90 min to our mechanic at home in PA. The shop didm't have it for more than 3 hours when they told us to "return the piece of crap and get your money back." The whole underside of the truck was rusting. We did some research and found out that it had been used in upstate NY as a neighborhood plow, so the salt from the roads was taking it's toll on the undercarriage. After speaking with our mechanic, he went through all of the things it needed to pass inspection. All of the emergency brake cables were rusted out, one of which wasn't even connected. The rear shackles were rusting through, banging on the underside of the truck bed. They were so rusted and frozen, our mechanic had to use a plasma cutter to cut them from the truck. The rear brake rotors were heat blistered. Someone put new pads on to hide the damage, which was still clearly visible when the tires were removed. There was NO tailpipe from the muffler back to the rear of the truck! You would think this could be heard on a test drive, but the truck itself ran so smoothly and quiet, we never gave it a second thought. These were just the major problems that would not only fail PA Inspection and Emissions, but were a safety issue. We called Northway and spoke to Paul, our salesman. This man went above and beyond to help us. After our mechanic stated that the engine and drive train were sound and that if we could get all of the other stuff fixed (to the tune of close to $1700.00), Paul and Northway's owners offered to supply us with all of the necessary new parts to repair the truck. A week later, we were back at Northway picking up all of our new parts. Our mechanic went through them and confirmed everything was correct and the truck should be fine once everything was replaced. Northway also cut a check for our mechanic's labor to cover the repairs so we wouldn't have to. After 7 weeks from the day we walked into Northway, we picked up the truck today from our mechanic. It's like brand new underneath, runs like a new truck and we couldn't be happier. Paul also informed us that Northway has cut ties with the garage that our truck went through to inspect and repair it before it was put on their lot, citing they danger they put us in when we drove off their lot that day in May. We feel that Northway's high level of integrity in this matter saved this sale and this review. Not once were we made to feel like any of it was our fault. And while we would normally have taken any used vehicle to our mechanic to inspect before we purchased it, in this case we were more than 90 min from home. It would have been very difficult, or nearly impossible, to do that. Regardless of what happened with this truck, I would still have a used vehicle checked before purchase. Northway proved that there are still honest businesses out there. More

No way this is a used car dealership!These guys were GREAT! And honest to boot! I came in to look for dependable car that would be good in the winter and last a few years. I ended up with a 2006 Subaru Lega And honest to boot! I came in to look for dependable car that would be good in the winter and last a few years. I ended up with a 2006 Subaru Legacy. I already did my research and they were selling the car below market value and the mileage was low, also. I was concerned about the brakes and they addressed it immediately and put on new ones and rotors. I had a few other concerns that were addressed as well and it was done in a very timely manner. I had a trade in and they were very fair with that and even said I might get more to sell it out right. I was so happy and they even discussed the warranty with me and told me with the year of my car not to go for extensive warranty because a waste of money. Who does that? Usually they try and get you for everything they can. They even told me to come back if any problems because they want to know about it and they will help me with the service under my warranty to find a place for the work to be done. After I got the car the CD player wasn't working, I called to ask them about it and they ordered a new one and put it in when it came in! I have had the car now for couple of months and am so happy! THERE IS NO OTHER PLACE TO GO TO THAN NORTHWAY AUTOMOTIVE, you'd be foolish not to!!!! Lori M., Lk. Hopatcong, NJ More

No pressure! I traveled four hours to buy a Jeep Wrangler, most of the pricing was discussed over the phone and the communications were great, they were very patie I traveled four hours to buy a Jeep Wrangler, most of the pricing was discussed over the phone and the communications were great, they were very patient with me. I got there and they were nice, I looked over the Jeep and took it for a spin. After a little thought I decided the Jeep wasn't for me. While I was contemplating they actually said "If you don't love it, don't buy it". What? A dealer didn't try to push the sale when I was uncertain? Absolutely, that's the kind of place they are, they would rather lose out on a sale than convince a customer to buy a car they wouldn't be happy with. It turned out they had a nice FJ cruiser on the lot and we ended up working out a great deal on it and I went home with it. The entire process was pleasant and at my pace. More

Very satisfied customer The overall experience was so much more pleasant than was expected. The used car that we purchased is in GREAT shape and the price was very fair. Frie The overall experience was so much more pleasant than was expected. The used car that we purchased is in GREAT shape and the price was very fair. Friendly, honest sales people who are not pushy but very informative. We would definitely use them again and would recommend them to family and friends. More

Exceptional used car dealership We came from VT to purchase an Audi from Northway. Everyone was very friendly and helpful. We got a great deal on the car. Excellent overall experienc We came from VT to purchase an Audi from Northway. Everyone was very friendly and helpful. We got a great deal on the car. Excellent overall experience. More

Awesome dealer Very nice and helpful staff. They will work with you to get the car you want for a great deal. Third time my family has worked with them and will in t Very nice and helpful staff. They will work with you to get the car you want for a great deal. Third time my family has worked with them and will in the future! More