Northway Automotive Lake Hopatcong

Friendly,helpful and a good place to shop. The sales people were very pleasant and ready to help in a minute. Fabio was very helpful and willing to answer all my questions. Great place and wel The sales people were very pleasant and ready to help in a minute. Fabio was very helpful and willing to answer all my questions. Great place and well worth the drive. More

Worst Experience Ever Before even buying my car, I submitted an online application early in the morning. I received no call regarding my application as to the status. So Before even buying my car, I submitted an online application early in the morning. I received no call regarding my application as to the status. So of course I called to check in. I was told someone would call me back, never got a return call. I only kept calling because I was hoping to go that evening to get the car and it is a 2 hour drive one way so I needed to leave work early to make it there before they closed. Called the next morning and the loan application was approved just no one seemed to call and let me know. That should of been the red flag, but I know people get busy so I let it go. Decided to get the car and asked them to have paperwork ready as I was driving 2 hours to get there and traveling with a 2 year old. They assured us it would be ready, of course it was not. During the signing the papers I stopped because the purchase price was not what I saw online. So I pulled out ad that I had printed off to show them and has told they would not honor it. It was only a $300 difference, so you would think will all the hassle thus far they would give it to me for the internet price. The fuel light was on in the vehicle so I asked if it would be filled, I was told probably not but they took it across the road and put $10 into it, waste of time as I had to go right back over there to fill it for my 2 hour drive home. Since that day it has been part after part. Tire sensor light is on dash, service park assist is on, rear windows do not work, cruise control works intermittently. As of yesterday with the freezing temperatures I had no heat up front and check engine light is on. Called them of course a few times because it will not pass inspection like that, as they promised it would. No calls back of course and was promised a call back this morning and nothing. Worst experience ever with this place. More

07 dodge ram. Just bought my dodge ram there. The cars are clean and in great condition. The office is very friendly. Overall a good experience. The only reason th Just bought my dodge ram there. The cars are clean and in great condition. The office is very friendly. Overall a good experience. The only reason they didn't get a 5 star is the truck was on empty and slower ten I like communication. But in their defense my sales lady was swamped with all of work. But I would buy another car from them. More

10 Audi a4 Quick and easy sale. Nice people working there and cars are as pictures on internet, didn't waste my time. Would recommend to people, for good prices Quick and easy sale. Nice people working there and cars are as pictures on internet, didn't waste my time. Would recommend to people, for good prices and service. More

Top notch experience I've only dealt with new car dealers and have had nothing but pressure and aggravation. We were skeptical about purchasing a car from a "Used Car " de I've only dealt with new car dealers and have had nothing but pressure and aggravation. We were skeptical about purchasing a car from a "Used Car " dealer but we were lucky enough to deal with Basia at Northway Automotive. . She was nothing less than honest, straight forward and beyond accommodating. Our experience was pleasant enough that we purchased the truck I've been looking for. I would and have already recommended Northway to friends, family and others. (will continue to). Why go anywhere else? More

Feeling at home I visited Northway Automotive recently, I did not purchase. Donna Was wonderful sales representative and showed me all the vehicles I wanted to see wi I visited Northway Automotive recently, I did not purchase. Donna Was wonderful sales representative and showed me all the vehicles I wanted to see with no problem. I would highly recommend this dealer to all my friends and family: More

Very professional and honest Of all the dealerships I've visited Northway has been the most straight forward. Basia was very real with me and if you're going to work with anyone t Of all the dealerships I've visited Northway has been the most straight forward. Basia was very real with me and if you're going to work with anyone there I say ask for her without a doubt. I could tell some other people there didn't like me because I don't beat around the bush. You wouldn't expect what you get from just looking at it from outside. Basia presents herself very well, better than the average used car salesman. No fake smiles, no bs. She helped me test drive several cars and kept it very real. We are not ready to purchase yet but I have to give credit where it's due. Will be coming back once we know what car we are decided on. More

Stress Free-Very positive-dealership that really cares I recently purchased a truck at Northway Automotive in Lake Hopatcong NJ. It was a great used vehicle purchasing experience. The truck is just what I I recently purchased a truck at Northway Automotive in Lake Hopatcong NJ. It was a great used vehicle purchasing experience. The truck is just what I was looking for to replace my old one; the engine blew. I had been looking for a few months. The sales experience was very positive. The staff were knowledgeable, friendly and professional. No pressure ( a huge plus). The actual “paperwork” part of the sale went smoothly- no stress, The customer service is excellent. Some used car sales can be filled with stress and doubts. Northway really cares about their customers satisfaction with all parts of the “buying a vehicle” process. This experience was positive from start to finish. Don't hesitate to check them out if you are in the market for a used vehicle. I am glad I did. More

Good experience I just purchased a vehicle at Northway Automotive and we are very pleased with the whole process. Living 3 hours away from the dealership, we relied I just purchased a vehicle at Northway Automotive and we are very pleased with the whole process. Living 3 hours away from the dealership, we relied very much on our sales person Donna Stoll to give us all the necessary information before we decided to drive down there to inspect and test drive the car. More

Great experience!!! Jerry and his entire staff were all wonderful with us!!! They took their time with us and gave us their personal attention. I will certainly come he Jerry and his entire staff were all wonderful with us!!! They took their time with us and gave us their personal attention. I will certainly come here again and I recommend anyone looking for a car to go to Northway Auto! More