Northtowne Volkswagen

Great Purchase, Horrible Trade I have been a loyal customer of the outstanding service department at Northtowne VW for the past several years, however until now, I hadn’t purchased I have been a loyal customer of the outstanding service department at Northtowne VW for the past several years, however until now, I hadn’t purchased a vehicle from this dealer. My wife was interested in a certified VW Beetle, so we visited Northtowne because they had a low mileage vehicle in stock. Helen Perry greeted us immediately and was wonderful to work with. Not only did she quickly get us a test drive in the vehicle we saw on-line, she also ensured that we were aware of the differences in each model and encouraged us to test drive others for comparison purposes. When we decided to make an offer, Helen handled this quickly and professionally. Unfortunately, Northtowne low-balled our trade offer and we were forced to find another buyer for our vehicle. We quickly found another local dealer who was willing to purchase our vehicle outright for $3,500 more than Northtowne offered as a trade. Based upon our experience, I would advise potential customers to look closely at their trade offers from Northtowne and to consider other competitive purchase offers from other local dealers. We still purchased the VW Beetle from Northtowne and Helen was a very honest broker and customer advocate through the entire process. She also made sure that the administrative process and delivery was efficient and painless. If you’re interested in a new or used VW, I can highly recommend Helen Perry and Northtowne for your vehicle purchase. That said, closely review any trade offer if applicable. More

Very Happy This is the second car I have purchased from this dealership- I returned just this past saturday to buy the second car after always remembering how ni This is the second car I have purchased from this dealership- I returned just this past saturday to buy the second car after always remembering how nice my first experience was. I had an idea of what I wanted this time, but wasn't sure of price range but after spending just a little bit of time with Jerry Hall, I really honestly was sitting in the perfect car that I wanted. It was literally EXACTLY what I wanted. Once I decided I wanted to purchase it, the process of purchasing it was extrememly painless, and I never felt like anything was being pulled over on me.....it was a great experience, everything was smooth and efficient. I highly recommend this dealership. I'm very happy with the way I was treated and the quality of cars they sell. More

Wonderful!! Mike Lopez was recommended to me. He was very friendly & helpful. Told him what I wanted, he worked hard to stay within my budget, understood my nee Mike Lopez was recommended to me. He was very friendly & helpful. Told him what I wanted, he worked hard to stay within my budget, understood my needs. He made me feel @ home. No Hassles!! I would definitely recommend him to others. I really love my 2015 Hyundai Sonata!!! Thanks again Mike!! More

Extremely satisfied I arrived at the dealership not knowing exactly what I was looking for. Jim was extremely patient and helpful. Not only am I satisfied with my purch I arrived at the dealership not knowing exactly what I was looking for. Jim was extremely patient and helpful. Not only am I satisfied with my purchase, but I constantly recommend him when I hear someone may be thinking about buying a new car. More

Best Dealership in Town, Hands Down! I came to look at a VW and left with a Hyundai. The whole Northtowne family is fantastic. Northtowne is more than just VW, it is also Hyundai, Mazda I came to look at a VW and left with a Hyundai. The whole Northtowne family is fantastic. Northtowne is more than just VW, it is also Hyundai, Mazda, Suzuki, Lincoln, Mitsubishi, and Fiat/Alfa Romeo. Helen Perry helped me find the right car for me at all of their dealerships. I met Grant White and Russ Fortner who spent time with me talking about my selection and Lynn Gronniger handled my financing quickly and beat any rate I could get anywhere else. From the front door to final delivery, my experience could not have been better. It was quick, painless and the deal blew me away. I literally have not one single complaint. I've bought a number of cars in the last few years, but these folks are the best. They are honest, no-nonsense, helpful but never pushy. If you are looking at any new or even used cars, go into Northtowne VW and ask for Helen. You won't be disappointed! More

REPEAT CUSTOMER! Came In To Look At 08' Tahoe With Mike M. We Got There At 2:30 On A Friday, Expressed To Him That We Had Basketball Practice To Be At 5:30. So When We Came In To Look At 08' Tahoe With Mike M. We Got There At 2:30 On A Friday, Expressed To Him That We Had Basketball Practice To Be At 5:30. So When We Arrived He Took My Copy Of My DL, And Off We Went On A Test Drive. LOVED THE SUV! Left Just In Time To Make It To My Sons Practice/Picture Night. GREAT EXPERIENCE!! definitely would recommend to someone else.. More

My first Volkswagen...Fahrvergnugen! This shopping experience was so pleasurable. Jerry Hall was a joy to work with. He was attentive, listened to our questions or concerns, and followed This shopping experience was so pleasurable. Jerry Hall was a joy to work with. He was attentive, listened to our questions or concerns, and followed through on several details to make this purchase a delight. Jerry even came in on his day off to help complete our transaction, carrying us through from beginning to end. The entire staff was highly professional and courteous even amongst themselves. This dealership is on par with the quality and class synonymous with the Volkswagen name. Thank you Jerry, Richie, and Lynn for making this such an enjoyable experience! More

Great dealership that takes great care of its customers I bought my Volkswagen in 2012 and had a great experience with Helen who got me a good deal on a great car. Yesterday I had an issue with the car, w I bought my Volkswagen in 2012 and had a great experience with Helen who got me a good deal on a great car. Yesterday I had an issue with the car, which happened to be two weeks after the factory warranty expired. It seems the issue I had was a broken coil which caused a problem with my electrical system. Luckily I bought the extended warranty which covered me for 7 years or 70K miles, but because of the fact the car had such low miles, and was only two weeks out of the factory warranty, the manager (Grant) took care of the cost of both the tow and the service. I can't express as a customer how much I appreciate that and I will be a loyal customer for years to come. I'll also continue to recommend them to anyone I know that's looking for an honest and dependable car dealership. More

Repeat customer This was my third time working with Didi at Northtowne. I got my car on Valentines Day and was given chocolates, wine and even a little rose in my ca This was my third time working with Didi at Northtowne. I got my car on Valentines Day and was given chocolates, wine and even a little rose in my car. My family has been customers of Didi's for as long as I've known and I know that I am in good hands with him. Buying a car is a big process and as long as the kind, fair, and honest treatment I have gotten from Didi over the years continues, I will continue to be a loyal customer! More

My new car! I had a great experience working with my salesman, Jerry Hall. He was pleasant and knowledgable and answered all my questions. It was a breeze! I had a great experience working with my salesman, Jerry Hall. He was pleasant and knowledgable and answered all my questions. It was a breeze! More