Northtowne Hyundai - Service Center

Cutomer service outstanding. I don't usually do these surveys but the service that Matt (service) was absolutely the best I have ever had. He went over and beyond to make sure t I don't usually do these surveys but the service that Matt (service) was absolutely the best I have ever had. He went over and beyond to make sure that I was well satisfied. He called the extended warranty company and got all the details, he suggested a couple of recall notices that were also taken care of, and then he found me a rental car even when it was close to closing time. This kind of service is so very hard to come by. It was greatly appreciated. I did not originally buy my car here either, but the next time I purchase a car, my first stop will by Northtowne Hyundai Thanks again. Veronica L Humes More

Quick and competitive Needed front brakes for my 2011 Sonata. Northtowne was less expensive than area independent shops even with OEM parts. Was out quickly . Work was perf Needed front brakes for my 2011 Sonata. Northtowne was less expensive than area independent shops even with OEM parts. Was out quickly . Work was perfect. More

Always a headache! I've tried to use the service department a few times and its always a disaster. I understand the department is busy and would recommend them hiring ad I've tried to use the service department a few times and its always a disaster. I understand the department is busy and would recommend them hiring additional staff to help improve business. I am currently having issues with my 2015 Hyundai Sonata. I called several times last week and left 2 messages to receive a call back.. NOBODY RETURNED MY CALLS! Since my car is making a horrible noise I thought it would be best to stop by the dealership and have it checked. Obviously, I showed up without a appointment due to nobody calling me back. At the minimum I would of appreciated someone to at least listen to the sound it was making to insure me that it was safe to drive the vehicle until they had available time to work on it. He did offer for me to leave my car and he would get to it when they could, which probably wouldn't of been today. I asked if there was a car they could loan till the problems were fixed, they couldn't do that for several more days. I left and called McCarthy Hyundai and someone was actually available to talk too, already this was a improvement from my experience with Northtowne. I will be taking my car in tomorrow and they are providing me with a vehicle while the problems are fixed. More

Nice staff The service staff couldn't do enough to help me. Price for new brakes on my Sonata actually cost less here than other shops. Takes to sales staff, too The service staff couldn't do enough to help me. Price for new brakes on my Sonata actually cost less here than other shops. Takes to sales staff, too. Equally pleasant and no pressure. More

Piracy Master window switch replacement: Dealer charged $120 for the switch which can be had for $29 on Ebay or $45 on Amazon which are BOTH OEM SWITCHES. Master window switch replacement: Dealer charged $120 for the switch which can be had for $29 on Ebay or $45 on Amazon which are BOTH OEM SWITCHES. Part# 93570-3K600 Look it up for yourself. Dealer charged 1.5 hours (book) $165 for a 30 minute job. Mind you - This applies to ALL dealerships, not just this one. It's no wonder hundreds of thousands, if not millions, avoid dealership(s) at all cost. More

Great Experience I've been to Northtowne Hyundai twice now and both times were a great experience. Everyone I've talked to there is very polite and helpful. I've been to Northtowne Hyundai twice now and both times were a great experience. Everyone I've talked to there is very polite and helpful. More

Their service department is horrible I would not recommend this place or to buy a Hyundai. They have had my car for two days and didn't do anything to it!! So frustrated I would not recommend this place or to buy a Hyundai. They have had my car for two days and didn't do anything to it!! So frustrated More

I am a very dissatisfied customer and the customer service your dealership provides is very unsatisfactory. I had been having a problem with my 2014 Hyundai Sonata not starting an and the customer service your dealership provides is very unsatisfactory. I had been having a problem with my 2014 Hyundai Sonata not starting and I have had it for a little over a year. I made an apt. and drop my car off the night before the apt. Aron had called me that Friday morning and informed me that the service had been completed on my car and I could come pick it up. I was surprised that they were done so quickly with my car so I made arrangement for someone to drop me off to pick up my car instead of dropping me off at work. When I got there Aron explained to me that they just replaced the battery in the key remote and it works just fine. So while I was paying for the battery they replaced Aron went to get my car so I could leave. I waited outside for awhile waiting for my car and checking the time on my watch since I was already late for work. Finally Aron came up to me and stated he could not get the car started and he was going to have the tech take a look at it and if I mind waiting. I had no choice but to wait because I was dropped off. After about an hour Aron comes up to me and explains that there is a bulletin out about cars like mine not starting and they have to replace a shift part. But of course that is a part he has to order and it won't be there until Monday. At this point I'm upset because I feel like they just assumed that replacing the battery would fix the problem with my car without checking the bulletins to begin with. Then he asked did I want to leave the car with them or bring it back on Monday. I then explained to him that I was dropped off and did not have a way to work plus I would need a car for the weekend due to my children having activities. At which point he was like I could go ahead and take the car. I was like what about the fact of it not starting? He then asked what have I been doing? I explained that the car would eventually start but it was unpredictable as far as how long I would have to wait because it has been between 15-30 mins before it would start again. At which point he was like it was up to me. I was thinking they would offer me a loaner car for my inconvenience. But I was like I have to get to work so I guess I will take it and Aron was like great I will see you on Monday and he was sorry. So again I dropped the car off on Sunday night after a weekend long stress of dealing with my car not starting from time to time and being very frustrated and embarrassed by my children being late to their games because my car would not start. Aron had called and left me a message around mid morning on Monday that my car was done and I could come pick it up. I wasn't able to pick it up before they closed so I ran by to pick up the key. At that time Aron was not there but one of the tech went to go get the car so when I came back later I could pick it up and it wouldn't be locked behind the gate. It took the tech over 30 mins to find my car. Again I'm very upset because I'm trying to get my kids picked up from daycare and to practice. I'm having to wait for him to find my car so I can have my key. The tech even called Aron at home to see where my car was. He finally located my car and I left and returned later that night to pick up my car only to have to be forced to leave it there again because yet again it would not start. So at this point I'm beyond upset with the service I have been getting. When Aron contacted me the next morning he stated there was another bulletin out there and that they now needed to replace the sensory on the transmission. I told him I don't understand why you would not check all the bulletins and recalls why you have my car there all day. He said he was sorry and that he would call me when it was done. He did call late Monday saying that the car was done but that he wanted to keep it until Tuesday to make sure everything was complete. Again this whole situation is a big pain for me because I am a mother of 7 children and I also work. My kids are involved in sports and have something going on every night of the week. So the fact that I don't have a car and I have to find a way for them to get to their activities and me to work is very frustrating. At no point again was I offered anything for my inconvenience. When I was finally able to pick up my car Tuesday evening. Again I was very upset because while waiting for the tech to bring the car to me someone almost hit my car while the tech was driving it in the car lot. On top of that to see that after all this and my car basically sitting on the lot all day that they couldn't even take the time to at least wash my car. After all of this the only thing that I was offered was a free oil change. Which I have a maintenance agreement so I already get that for free. So they get no stars from me because they know nothing about customer service as you can see the quality of work is terrible, i don't see where they were friendly at any point during this whole situation I felt like they were basically blowing me off. I guess I could give some type of stars for the price since it was free but I won't. All I can say is if I have another option for having service done on my car I will be using another company instead. More

"Ask a guy...." I called Northtowne Hyundai looking for help. I was renting a 2014 Hyundai Elantra GT and could not get the gas tank open. I had consulted the owner's I called Northtowne Hyundai looking for help. I was renting a 2014 Hyundai Elantra GT and could not get the gas tank open. I had consulted the owner's manual, which said to make sure the doors were unlocked and to push on the fuel door. I tried repeatedly without success. I thought I would call a local Hyundai dealership, perhaps they would be helpful? The gentlemen on the phone gave me the same instructions that owner's manual did, and it still wouldn't open. When I told him this, his response was "you must be doing it wrong." I kept trying. His next piece of advice was "why don't you go inside and ask a guy, I'm sure he'll be able to get it open." As if, because I was a woman, I was doing it wrong. Come to find out, after a call to the rental car company, the fuel door was broken. I was not doing it wrong. I had to wedge a key into the fuel door to open it. By the way, the person that helped me do that...was a woman. Thanks for nothing Northtowne Hyundai. I wouldn't recommend anyone do business with you based on this experience. More

excellent experience 2nd time I purchased from this dealership. Elantra both times. Excellent affordable cars. Tim Manning was my sales rep. He was fair, honest, helpful a 2nd time I purchased from this dealership. Elantra both times. Excellent affordable cars. Tim Manning was my sales rep. He was fair, honest, helpful and easy to work with. Jamen is the service dept. is extremely helpful and knowledgeable. I would recommend this dealership anytime. More