Northstar Mitsubishi

Got reasonable offer on first day from 3 good guys then came back 30 hrs later and got shafted on same deal by Mark the finance guy completely changed numbers on offer and pay structure I feel like I was l came back 30 hrs later and got shafted on same deal by Mark the finance guy completely changed numbers on offer and pay structure I feel like I was lied to and taken advantage of wanting to get my wife a nice 50th bday gift Ruben Jose and Orlando made every effort to get me a fair deal as a veteran on a disability income then this guy Mark changed the deal and said its the best he could do yet the other guys had same deal same vehicle for $140.00 less a month with 2 months b4 payments to start suddenly this guy Mark makes payments $804.00 a month and first pay due 12/1/24 instead of 1/25/25 in my opinion the first team i dealt with were customer considerate but THIS Mark guy didn't care about nothing but getting the most as possible despite my SSD ONE INCOME VETERAN STATUS "THATS ALL I HAVE TO SAY ABOUT THAT" More

Feel cheated by them took my car in for a recall and a noise under it was told it’s my rack and pinion a known issue fine will order part call me when they get it cool however used my cars infotainment to noise under it was told it’s my rack and pinion a known issue fine will order part call me when they get it cool however used my cars infotainment to get to the dealer Apple play no longer shows up screen works was told I have to change my entire radio at my expense had to call Mitsubishi themselves to be told it’s a software issue not a hardware issue and this dealership was fine with charging me close to $1000 dollars for a new radio that didn’t need to be changed techs need to be better trained and to fix issues not just change it very dissatisfied and disappointed in this dealership More

I bought an outlander 2024 se and was agreed on a price due to a door dent and discount and dealer overcharged didn’t reduce the price and overcharged me . They also added a bumper to bumper warranty to my due to a door dent and discount and dealer overcharged didn’t reduce the price and overcharged me . They also added a bumper to bumper warranty to my invoice without letting me know . It’s been 3 weeks now after I purchase me my car and they still haven’t refunded me my overcharged money . I called few times and personally visited the dealership and was told they would overnight me the money but still nothing. I would call and they always hung up on me . I would visit the dealership and was told the person in charge will send me back my money but still nothing More

I was standing in front of the desk and I asked one of the guy sitting behind the desk, who was on his phone, Im here for my appointment for my appointment and he said "I can't help you, you have to wait" the guy sitting behind the desk, who was on his phone, Im here for my appointment for my appointment and he said "I can't help you, you have to wait" More

The set up of the service department was ideal. , and the staff was very helpful and professional did a great job. I was completely satisfied , and the staff was very helpful and professional did a great job. I was completely satisfied More

Good service prompt customer service and good communication with customer thanks for. The great hospitality communication with customer thanks for. The great hospitality More

Good car i love it wonderful. .. Everyone likes this car... I enjoy it. Nice and smooth drive .. Everyone likes this car... I enjoy it. Nice and smooth drive More

Paola and Cosimo are the great team , knowledge and carisma , they were helpful. Keep going guys carisma , they were helpful. Keep going guys More