Northstar Kia - Service Center

I’m kind of disappointed. I was there just for a buy out my lease and everyone “ it’s so busy “. Anyway, I asked just to find out an interest rate. They said they will check m I was there just for a buy out my lease and everyone “ it’s so busy “. Anyway, I asked just to find out an interest rate. They said they will check my credit, which is very good, and they will check with few banks for a rate. I waited 3 hours and nothing happened. I spoke finally with a financial manager and he assured me he will contact me I a day or two. It passed 4. Nobody contacted me. Yesterday I texted him, I called him. No response. I hope I can get by November 17 when my lease expires. I don’t understand why we can’t do it over the phone, the seen the car, inspection was done, it takes like 30 min to solve this problem. I’m very disappointed More

Great, friendly service. Work done as requested and excellent suggestions for additional work needed. Best service! Work done as requested and excellent suggestions for additional work needed. Best service! More

Some mechanic did not a Wright job, make some mistakes y just did not fix the error... just did not fix the error... More

Went to Northstar Kia Service get a full checkup/service ahead of a cross-country move/drive (NYC to LA) scheduled for December. I left Park Slope Brooklyn early so as to get to the Service Center early so ahead of a cross-country move/drive (NYC to LA) scheduled for December. I left Park Slope Brooklyn early so as to get to the Service Center early so I could get in and out. However, Waze kept taking me to a Kia used car lot and several other locations that were NOT Northstar Kia Service. Finally, after about 20 min of driving around the area, I found it... and unfortunately LATE for my 8 am appointment. Ugh. But the minute I sat down with Cosmo, he IMMEDIATELY put me at ease... told me 'it's all good', 'we'll get you in and out quick' and 'don't worry, we got this' (which he absolutely did). Not only that, during the service itself, not more than 10 minutes would go by before he would come find me and give me an update on how things were going and when to expect my car to be done. He explained everything in detail and provided recommendations IN ADVANCE with EXACT COST ESTIMATES on what I should get, what I really needed and what I didn't really need. This was true customer service at its finest. As a former Client Service Exec, there's an old saying I used to tell my employees: "If they know nothing of what you are doing, they suspect you are doing nothing". Translated -- manage expectations and keep your client informed because it builds TRUST and LOYALTY. Cosmo is a true pro and understands this powerful concept more than ANY other service center person I've been to since purchasing my Kia in 2018. In summary, IN SUMMARY -- I received superb customer service, my vehicle got the service that I needed. You can't ask for more than that. Because of Cosmo, I am 100% satisfied and 100% confident that the work was done to the highest standards. Thank you Cosmo and Northstar Kia. You are awesome. When I am back in the area to visit family, I will DEFINITELY schedule any required service with Northstar KIA. Count on it. More

All staf members are qualified and listen me customers + Uber drivers they get discount that’s amazing no body did to me ever before. Uber drivers they get discount that’s amazing no body did to me ever before. More

Quick service. Knowledgeable and efficient service people. Easy to make appt. I would recommend this facility highly. Knowledgeable and efficient service people. Easy to make appt. I would recommend this facility highly. More

Service department was efficient and transparent. Very happy with the service provided on my Kia Very happy with the service provided on my Kia More

I was very pleased with the people at KIA world especially with a gentleman named Cosmo. He was there from the very beginning helping me and answering all my questions. I will definitely come to KI especially with a gentleman named Cosmo. He was there from the very beginning helping me and answering all my questions. I will definitely come to KIA world again. More

Very professional service I was seen in a timely manner. My car was serviced promptly and all concerns I voiced were answered to my satisfaction. My car was serviced promptly and all concerns I voiced were answered to my satisfaction. More

I had the best experience on Tuesday in North Star Kia they treat everyone on a timely manner and they have a good clean lounge. Service to the car was great they treat everyone on a timely manner and they have a good clean lounge. Service to the car was great More