Northstar Kia

I had a terrific experience yesterday at Northstar Kia. I was greeted warmly by Cosmo upon arrival -- even though I was 30 minutes late! It wasn't a problem at all. He patiently walked me through the proce I was greeted warmly by Cosmo upon arrival -- even though I was 30 minutes late! It wasn't a problem at all. He patiently walked me through the process and explained what did and didn't need to happen at my 15K mileage check-up. He told me exactly how long it would take (90 mins). I was wearing headphones and asked to be notified when the job was done. We made a plan for coming back and they even through in a free carwash! I will be coming back here for all my future work on the Kia. One of the smoothest and friendliest interactions I've had with a mechanic shop. More

Came in on a busy Sunday they made sure process was smooth for me and my family very straight forward process smooth for me and my family very straight forward process More

Staff and supervisors provide excellent service from start to finish. My salesperson Jordana was the best. Highly recommended! start to finish. My salesperson Jordana was the best. Highly recommended! More

Sales person was more interested in what the car needed first instead of what I came in for first. I needed an inspection sticker, a bulb, windshield wipers & to check why the dashboard sensor was on. He first instead of what I came in for first. I needed an inspection sticker, a bulb, windshield wipers & to check why the dashboard sensor was on. He proceeded to tell me what the car needed & pricing. I had to ask him a couple of times about issues. He was a little augmentative with me, it took a long time & I had to ask him what the status was of the car. Plus he gave me the wrong address. I specifically asked him about the address from a prior Kia maintenance receipt. I had to call again to speak to another staff person. When I arrive & said you gave me the wrong address; he said you must have misunderstood. Even though u repeated the address twice over the phone. I think Kia is a good brand but I felt like I would not come back to that service center. I left not feeling good about my experience. I drove 10 miles specifically to get to Kia dealership. Customer service is big with me. Even the clerk at the cashier window gave me a look as to say, “why is he talking to you like that. I think Kia is still a good brand. I only have 30,000 miles on my 2016 Kia Sportage as the second owner. More

The visit was to perform general maintenance and fix a slow leak in one of my tires. The staff was very friendly and helpful on every step and gave me a courtesy call when the repair was in progress and w slow leak in one of my tires. The staff was very friendly and helpful on every step and gave me a courtesy call when the repair was in progress and when it was completed. Very professional and clean repair shop with free snacks while you wait. More

Great service and excellent customer service. Waiting time for service a lot less that I was expecting Waiting time for service a lot less that I was expecting More

I have been sending my taxi fleet to Northstar Kia for repairs for years now.The service team has a be on time with their responses and I have always had a clear understanding of the issues with each vehi repairs for years now.The service team has a be on time with their responses and I have always had a clear understanding of the issues with each vehicle. They are professional and fair. More

Excellent Staff and very quick fast service clean place and good rest area for Customerstrongly recommended and good rest area for Customerstrongly recommended More

Service was fast, knowledgeable and professional people. James was very helpful, he informed me what I should do for the next service and when. James was very helpful, he informed me what I should do for the next service and when. More

I love the atmosphere! Everyone is nice and communicative. The restroom is clean as well as the air. They always do a good job on ladybug lol. Everyone is nice and communicative. The restroom is clean as well as the air. They always do a good job on ladybug lol. More