Northstar Kia

Looking for a vehicle is super hard, finding a dealership that has not only the car you want but the professionalism and help from a dealer is even harder. At north star Kia I found both, Jill helped me out that has not only the car you want but the professionalism and help from a dealer is even harder. At north star Kia I found both, Jill helped me out so much in findIng the right vehicle I wanted even went beyond her way to bring over other vehicles for me just to see if I wanted something different. What really stood out to me was when she helped me not only get a lower quote twice but she also helped me get my insurance even lower and gave me really valuable information about cars and financing that I had no idea about. Long story short she got me into my vehicle that I absolutely love and with a price that I absolutely needed. I’m bringing everyone I know who’s looking for a car not only to north star Kia but to Jill specifically. This is how buying a car should be. Thanks again for all your help!!! More

Exceptional Customer Service From the moment I walked through the doors of the dealership, I was greeted by your sales representative Jerome Robinson. He didn't not jump right int From the moment I walked through the doors of the dealership, I was greeted by your sales representative Jerome Robinson. He didn't not jump right into the "aggressive" sales mode that I had grown accustom to in other dealerships but was personable, relaxed in his approach and made my husband and me feel at ease. We did our homework prior to visiting dealerships and had set a price point that we were comfortable with and would not go over. We explained to Jerome what we were interested in and what we were wiling to pay and he understood. We were set on the make - KIA - but not altogether on the model. He asked a lot questions as to our needs and showed us a selection of vehicles until we settled on the KIA Soul. It couldn't have been an easier process and one that I didn't have like I was being upsold or taken to the cleaners. Unfortunately, due to our area being hit by a storm a day or two prior - the staff were a bit compromised by intermittent internet service - but they pulled together and working off of their cell phones and hotspots made it work. I also would like to give high praise to the Finance Manager - he was also brilliant in his performance on our behalf. All and All - GREAT EXPERIENCE and high marks to our Sales Rep. Jerome Robinson - his professionalism, coupled with his product knowledge and calming personality made a devoted customer out of us. Regards, Lawnence MIller Shaun Carson & Astro (the dog) More

Ambar is kmowledable and honest, she has strong work ethics with a kind attitude. I didnt feel pressured or rushed! Thank you for your outstanding service. From Mike G. ethics with a kind attitude. I didnt feel pressured or rushed! Thank you for your outstanding service. From Mike G. More

Thank you to Ambar!Your assistance was delightful and Thank you to Ambar! Your assistance was delightful and pleasant! We thank you for your time, cooperation, patience and honesty! Your professionalis Thank you to Ambar! Your assistance was delightful and pleasant! We thank you for your time, cooperation, patience and honesty! Your professionalism was outstanding!!! GOD Bless you! More

Best car dealer . Great deal . Great service. Great person. Highly recommended. My mom loves her new car and the price she received it for. Thank you. person. Highly recommended. My mom loves her new car and the price she received it for. Thank you. More

Just finished a purchase with Orlando, and I couldn’t be happier. Great service even at a busy time, and a great deal to boot! happier. Great service even at a busy time, and a great deal to boot! More

This is by far the worst dealership experience I have ever The worst dealership experience I have ever had and just know that they offer additional small discounts for good review, scam of a dealer. They will The worst dealership experience I have ever had and just know that they offer additional small discounts for good review, scam of a dealer. They will quote you a final price to get you in the door then add thousands on to it. They will not respond to any calls as they try to sell the car you are supposed to come in for and they just keep you in the dark as a backup option. Added $4000 on top of listed price. This business is honestly the worst customer service experience I have ever had regardless of product. It is literally the first review I have ever posted online, this is how dismal this place was. More

Found the perfect car for me with help from one of the salespersons Jerome. He was very attentive, honest and respectful. Any questions I had he answered for me and if he didn’t know the answer he found o salespersons Jerome. He was very attentive, honest and respectful. Any questions I had he answered for me and if he didn’t know the answer he found out for me. He took the time to make sure I got everything I wanted and more. Great deal and great service! Will definitely be returning for my next car. More

Robert Xerri Runs A Circus On Monday, June 15th I went to Northstar Kia located at 46-05 Northern Blvd, Qns with the intention to buy a 2014 Mercedes Sprinter that I viewed onli On Monday, June 15th I went to Northstar Kia located at 46-05 Northern Blvd, Qns with the intention to buy a 2014 Mercedes Sprinter that I viewed online. I had an appointment set but when I arrived everyone was confused by my presence, Jerome the sales rep took about 3 hours to find the van in the first place, we walked back and forth between 3 lots to locate it. After finally locating it I was told I couldn't test drive it because it required an inspection. I told Jerome there is no selling required, I need a van for my quadriplegic brother ASAP and I already chose this one online. I walked into their main shop shocked to see dozens of people not following COVID-19 guidelines. Both employees and customers were not social distancing, wearing masks or gloves. People were stacked on top of each other, shaking hands and they were allowing test drives in the same vehicles without disinfecting in between. The advertised price for the Sprinter was $18,995. After finally getting down to the paperwork I was told the price is $24,995. Clear bait and switch. After hours of back and forth with the manager Anthony I finally settled on $22k as it wasn't bad compared to other locations, I was in a rush and already wasted 10 hours in this place. Despite their unprofessional work practices, I still made it easy for them. They could not finish the paperwork in time so I had to return the next day. I was told the van would be inspected and ready for me by the time I return. I arrived the next day to pay for the van with a bank check, after taking my money in the first minute of arrival (the manager actually immediately left the premises to go deposit it), and THEN they informed me that the van had mechanical issues and needed additional work. This was clearly the reason for the delay on the day of purchase--they just lied and said it didn't have an inspection to stall. This work would take another day and I'd have to return tomorrow. Sure enough, it was not ready the next day. After two days Anthony started ignoring my calls, after two weeks Jerome started ignoring. After two and a half weeks I showed up at the shop on June 3rd to speak to the manager, Anthony was not there so I spoke with Efrain. I expressed my grievances to him, explained the timeline and simply said they are salesman--their one job is communication and they fail at it. I wanted my car or my money returned by Monday. Before I walked out, I told him the entire shop is unprofessional and inefficient just like their website (I went on to leave a review and it was not working). During my drive home from the shop, Robert Xerri, the owner of this joke of a business, called me screaming, cursing and threatening my life. He was yelling at me for publicly expressing my issues in front of other customers and then blamed me for his website being down! He threatened to take my personal identity information he received from my purchase and use it against me. He called me seven times in three minutes, texted me nonstop so I had to block him. This "business" and the owner of it is a joke! No wonder they changed their branding two years ago to try and hide their shady business practices. Eventually the truth catches up with you and all of the fake reviews you purchase just aren't good enough. Avoid them at all costs. More

I've never experienced such unprofessional sales associates who argues with customers and tries to take advantage because you are a female. I purchased elsewhere your loss associates who argues with customers and tries to take advantage because you are a female. I purchased elsewhere your loss More