Northside Lexus - Service Center

The collision department staff were friendly, attentive, and courteous. The repair work was excellent. There is no evidence of the damage. The department handled all of the insurance paperwork with the othe and courteous. The repair work was excellent. There is no evidence of the damage. The department handled all of the insurance paperwork with the other person's insurance company. It was convenient to have the rental car available onsite. Omar called to keep me informed of progress during the repair and notified me when the last work was being completed and when the car would be ready for me. The car was clean and ready when I arrived. I am extremely satisfied with the customer service and repair work. More

The service is great and they are always friendly. I am impressed with the service departments attention to details. The staff is friendly and helpful and they make sure you are comfortable while you wait. impressed with the service departments attention to details. The staff is friendly and helpful and they make sure you are comfortable while you wait. More

Good service, timely completion, friendly faces to communicate with. Long time customer at this location as well as Westside location. With two new Lexus in our driveway, will see you often. ps - tho communicate with. Long time customer at this location as well as Westside location. With two new Lexus in our driveway, will see you often. ps - though I know you will always give great service I will not complete this survey again - not user friendly. More

Jeff was thorough, communicative, efficient -in getting done what I wanted done.... AND they washed the car and vacuumed inside! Overall, a very happy experience! Thank you done what I wanted done.... AND they washed the car and vacuumed inside! Overall, a very happy experience! Thank you More

I have chosen to drive a Lexus because of the service and warm welcome from Northside Lexus. I bought a used Lexus in Dallas, but serviced it at Northside since I live in Spring. I would always tell anyone warm welcome from Northside Lexus. I bought a used Lexus in Dallas, but serviced it at Northside since I live in Spring. I would always tell anyone who would listen how wonderful the service and people were and they were always surprised that I was receiving this type of service with a vehicle not purchased at Northside. I am now on my third Lexus and I just can't imagine driving another brand since I would probably have to give up Northside. From the sales force to the service department, I always feel like I'm visiting home. More

I have never associated with a dealership so pleasant and professional. There's no one around trying to herd customers to a certain area and there is no one trying to sell more service or options than I eve professional. There's no one around trying to herd customers to a certain area and there is no one trying to sell more service or options than I ever wanted. Thanks Northside Lexus !! More

WE RATED OUR EXPERIENCE AS HIGH AS WE DID DUE TO THE EXCELLENT WORK AND FOLLOW THROUGH FROM SERVICE REP. LIZ RENCON. ALL OF OUR SERVICE ISSUES WERE ADDRESSED AND WE WERE INFORMED OF THE NATURE OF THE W EXCELLENT WORK AND FOLLOW THROUGH FROM SERVICE REP. LIZ RENCON. ALL OF OUR SERVICE ISSUES WERE ADDRESSED AND WE WERE INFORMED OF THE NATURE OF THE WORK REQUIRED BEFORE ANY WORK WAS STARTED AND SURPRISED THAT THE COST WAS LESS THAN WE ANTICIPTED FOR THE BRAKE JOB ETC. More

A reman Alternator cost $1,100. The service and people are wonderful but the price is crazy. I will probably not return and that is regrettable because I have always had a great experience there but I rea are wonderful but the price is crazy. I will probably not return and that is regrettable because I have always had a great experience there but I really felt overcharged for this service. More

As usual, Jon Gosling is the reason I keep driving a Lexus. He is extraordinarily WONDERFUL! I hope and pray that he will be with your dealership forever! If so, I'll drive a Lexus forever!!! I cannot t Lexus. He is extraordinarily WONDERFUL! I hope and pray that he will be with your dealership forever! If so, I'll drive a Lexus forever!!! I cannot tell you how much he has gone over and above ALL the other service representatives that I've had there. Jon truly cares about me; he makes sure I'm getting the best at the best price (unlike others); he truly has my best interest at heart. He continues to make sure that I am a truly satisfied customer. Jon certainly is "PERSUING PERFECTION"! More

Why? Two reasons: 1.Delightful acquaintance of Mr. Pat Pendergast as a robust, charming, extremely talented, conscientious and ingenuous consultant. 2. The Service (those special touches and talented cra Pendergast as a robust, charming, extremely talented, conscientious and ingenuous consultant. 2. The Service (those special touches and talented craftsmen) of the dealership has a velcro effect on our presence. Where Mr. Pat and the dealership go, we will follow. Thank you for making car ownership exceedingly pleasurable. Albert and Gwen More