Northside Lexus - Service Center

From beginning to end the level of service provided was exceptional. My tight work schedule did not afford me much time to drop my car off at the dealership for a second opinion and wait for service to be exceptional. My tight work schedule did not afford me much time to drop my car off at the dealership for a second opinion and wait for service to be completed after receiving an expensive laundry list of 'recommendations' from a neighborhood service shop. Mark kindly arranged for a convenient car swap at my office before having Kyle complete a full work up including a thorough vehicle history check for previous repair and maintenance discoveries. After completing a full car inspection I received a follow up promptly with an honest assessment, discounting many items on the aforementioned list of recommendations from the neighborhood shop. Kyle made certain to make me feel comfortable with the service taking place and also left me very informed regarding future needs. Car troubles seem to appear at the most inconvenient times but Northside Lexus made it a breeze. Thanks so much! More

My service experience was outstanding. Dorothy Sausley is and has been very professional and accomodating. I was late for my appointed time but Dorothy still assured me that my Lexus would be ready by my is and has been very professional and accomodating. I was late for my appointed time but Dorothy still assured me that my Lexus would be ready by my requested time of 1:00pm. She took care of me quickly and efficiently and provided answers to all of my questions. The kind of service I received from Dorothy and others at Northside Lexus is most appreciated. As for Dorothy Sausley, she gets an A+. More

I said OK for the price, but I am certain that for the labor and parts that I received, it was a more than fair price. I am sorry. I am a little old lady who knows nothing about the work involved. I do labor and parts that I received, it was a more than fair price. I am sorry. I am a little old lady who knows nothing about the work involved. I do want to say, that coming to the Lexus Service Dept is a good & even fun experience! Thank you! More

The dealership always does a great job. Everyone concentrates on doing the best job they can, and they take pride in their work. Consistent good service. concentrates on doing the best job they can, and they take pride in their work. Consistent good service. More

I had a very strange noise coming from the front of my CT 400. It turned out to be a rare problem that took a week to get parts and fix. Jeff kept me up to date with what was happening every step. I had a 400. It turned out to be a rare problem that took a week to get parts and fix. Jeff kept me up to date with what was happening every step. I had a loaner car the entire time so no worries there. More

Service rep Jackie was friendly and efficient. I came in for an oil change, but Jackie checked the service history on my wife's car and said an oil change wasn't necessary.This is the first time that I have for an oil change, but Jackie checked the service history on my wife's car and said an oil change wasn't necessary.This is the first time that I have been told a requested service at an auto dealership wasn't necessary. I had the tires rotated and was on my way. More

Great service, as a loaner car was dropped off to my house, and my car was repaired during the day. I chose to pick it up at the dealership, though they were willing to drop it back off to my house. A house, and my car was repaired during the day. I chose to pick it up at the dealership, though they were willing to drop it back off to my house. Also, they arranged for a tech to come to my house to program the car's garage door openers to our 2 garage doors, at no charge. Excellent customer service. More

Everyone greets you with a smile and provides a warm welcome. The wait is very short and you are on your way in no time. welcome. The wait is very short and you are on your way in no time. More

Although the service I received was very good, I am very disappointed that I have had to have my Lexus GS 350 in for servicing 4 times in the last 4 months. With only 27,000 miles on my car, this seems to disappointed that I have had to have my Lexus GS 350 in for servicing 4 times in the last 4 months. With only 27,000 miles on my car, this seems to be excessive. Most of the work has been covered by the extended warranty I purchased, but I would expect Lexus quality to be better than my experience has been. More

Service was completed sooner than expected. Everyone was very friendly and courteous. All issues, even minor ones, were taken care of and not avoided as sometimes happens at other businesses. No "No probl very friendly and courteous. All issues, even minor ones, were taken care of and not avoided as sometimes happens at other businesses. No "No problem found issues" were encountered. This is the highest quality dealership I have had the pleasure to be a customer. More