Northside Lexus - Service Center

When I buy a top of the line car , like Lexus, I expect great service. Northside Lexus sales and service has been great so far. Your survey software need help. Had to resummit 4 times. I dont think I will great service. Northside Lexus sales and service has been great so far. Your survey software need help. Had to resummit 4 times. I dont think I will go through this again. More

Liz Rincon is very friendly and the most professional customer representative I have dealt with. Northside Lexus does a very good job in getting me in quickly and servicing my vehicles in a professional customer representative I have dealt with. Northside Lexus does a very good job in getting me in quickly and servicing my vehicles in a professional manner so I feel confident that the cars will not give us any problems. Northside Lexus is very fortunate to have Liz Rincon representing them to their customers. More

Liz is great!! We have worked with her for many years now and is always upfront, honest and professional. Northside Lexus should be very proud to have such a hard working employee for so long! now and is always upfront, honest and professional. Northside Lexus should be very proud to have such a hard working employee for so long! More

The "check engine" light came on on my IS 250, I panicked, but was able to speak to someone in the Northside Lexus service department and she reassured me that my car was still driveable. She imm I panicked, but was able to speak to someone in the Northside Lexus service department and she reassured me that my car was still driveable. She immediately made me an appointment the next day and made arrangements for a loaner car. I was able to drop off my car quickly and Kyle took good care of me when I arrived. He did not make me feel like they would "rush" the work on my vehicle, and let me know I could keep the loaner as long as necessary to ensure my car was repaired. He timely contacted me to let me know the problem with my car and the solution. My car was ready the same day, which I did not expect. As always, I am very happy with the service, which is why I drive all the way from Pearland to Northside Lexus. Even though there are dealerships closer to my home, they are not as helpful and friendly as Northside Lexus. They truly give you the "Lexus experience". More

It will return until you mess up. It's important to maintain the quality of service and standard at a minimum of 5 star, to maintain me as a client. You have so much competition around you to afford t maintain the quality of service and standard at a minimum of 5 star, to maintain me as a client. You have so much competition around you to afford to loose focus. More

Gabriel answered our repair questions and said they could touch up the paint scratches until we decided to replace the side panels in the future. touch up the paint scratches until we decided to replace the side panels in the future. More

Excellent and speedy service, as always!! We are reminded every time we go in for service why we own a Lexus. Top notch service. Thank you. every time we go in for service why we own a Lexus. Top notch service. Thank you. More

My RX350 was in the parking lot at Kroger and would not start. I called the road service number and the service car arrived in about 20 minutes. They jumped the battery and recommended that I go to the s start. I called the road service number and the service car arrived in about 20 minutes. They jumped the battery and recommended that I go to the service dept and have the battery, alternator, etc checked because I was going out of town the next day. I went to the service dept and they told me it would take 45 min to one hour. It actually took about an hour and twenty minutes which was not bad. More

We were greeted promptly. Met with Roxie, she was organized, friendly, and effietient. We were given a loaner car quickly and were on our way. The car was done bt afternoon. Our car was delivered all organized, friendly, and effietient. We were given a loaner car quickly and were on our way. The car was done bt afternoon. Our car was delivered all clean and washed. All those bugs that were stuck to front of car were gone, thank you. More

Eight weeks after purchasing my brand new car from Northside Lexus, my daughter found an ant nest in the passenger door area when she opened the door. After spraying it with ant spray and brushing eve Northside Lexus, my daughter found an ant nest in the passenger door area when she opened the door. After spraying it with ant spray and brushing everything I could find out of the car, ants continued to appear. After re-spraying and hoping they would be gone in the morning, I was extremely dismayed to find ants crawling all over the car the next day. I called Northside Lexus to see if they could help me. Jon Gosling was the lucky rep who answered. After a short period of startled disbelief, he said to bring the car right in and they would take a look at it and see what they could do. When I arrived, Jon and the service manager looked at the car and told me they would get it taken care of - at no charge, as a goodwill service since ants are not a known warrantee issue. Jon arranged a free loaner car for me, and I left them to deal with the ants. I received daily updates of the fumigation, dismantling of the doors, trunk, wheel wells, backseat, carpet, etc. They also called in an exterminator who baited the ants away from the car, and finally my car was declared ant free. When I picked up my car, I saw no ants (and I really inspected everything), and I would never have known that it had been taken apart and put back together - it looked excellent. I waited 2 weeks before reviewing, because I was afraid the ants may make a re-appearance, but all has been well. I was extremely pleased with the service and professionalism shown by Jon Gosling and Lexus. I am a happy driver again, although I am still checking the car before I get in. More