Northside Lexus - Service Center

I can't pretend to know all the fine service employees' names as I checked in with 2or 3 people; and when I picked up my car from service I dealt with 2 or 3 other people. I am impressed with N employees' names as I checked in with 2or 3 people; and when I picked up my car from service I dealt with 2 or 3 other people. I am impressed with Northside Lexus service as the work is done well and on time (I am given a "loner," which helps my understanding of "time.") Also impressed by all the folks involved.........from when I bring in the car to the servicing process to followup calls "if required" to my exit upon pickup. Everyone, everyone is SO polite and helpful. David Bodkin More

everyone was great. rotated tires and checked car, plus a great car wash. Nice waiting area with drinks and cookies. In and out within 40 minutes. great car wash. Nice waiting area with drinks and cookies. In and out within 40 minutes. More

Excellent Service Adviser and staff. I would highly recommend the North Side Lexus Service Center to others. The inspection list was very thorough and exceeded my expectations. recommend the North Side Lexus Service Center to others. The inspection list was very thorough and exceeded my expectations. More

Upon my arrival I was promptly directed to the inside and met with Ben and asked if there was any problems with the vehicle and my purpose for the visit. I informed him that I needed the 15,000 mile check a met with Ben and asked if there was any problems with the vehicle and my purpose for the visit. I informed him that I needed the 15,000 mile check and he stated it would take approximately one hour and referred me to the waiting area. After about a hour he came and told me the car was ready. A very pleasant experience in every way. My only concern that I expressed to him was on my two previous visits my service adviser was someone completely different and I was not comfortable with that arrangement. He assured me that he planned to be there for a long time and if I had a problem to simply call him and arrange an appointment. Could not have been more pleased with the experience at North Side Lexus. More

The service advisor was excellent. The quality of work was good. However, I recently moved from the Washington, DC area and the dealerships there provide refreshments all during the day for customers. H was good. However, I recently moved from the Washington, DC area and the dealerships there provide refreshments all during the day for customers. Here, you only provide drinks. Your prices even appear to be higher than Virginia and Maryland. You never have any discounts. More

Rob Ochoa makes the process of having your vehicle repaired easy and effortless. I will continue to bring any of my cars here to have work done. repaired easy and effortless. I will continue to bring any of my cars here to have work done. More

The group at Northside Lexus were prompt, courteous, and freindly from the moment I drove into the service entry until I returned to my vehicle after the maintenance service. The attendant promply came to freindly from the moment I drove into the service entry until I returned to my vehicle after the maintenance service. The attendant promply came to my vehicle to get basic information then directed me to the service counter to check in. After I had taken a seat with my complimentary coffe, Jeffrey came out to check and see if there was anything other than the 10K mile check up that needed to be looked at during my visit. I explained a concern with the vanity light on the driver's side and he added that to the check list. Jeffrey checked in with me periodically to let me know the status of the services being performed as well as to inform me that they were washing my vehicle prior to completion. He later came out to personally let me know when the work was completed and to get my signature on the appropriate paperwork. All in all, an extremely pleasant and friendly experience! More

Great service delivered as promised and ahead of schedule. Loaner was clean and ready. No wait was required to pay fir service. Anita is one if your best service technicians..... Allen schedule. Loaner was clean and ready. No wait was required to pay fir service. Anita is one if your best service technicians..... Allen More

Great service, as always! We have been a Lexus family for 13 years and have loved every vehicle we owned. We appreciate all the personalized service we receive! 13 years and have loved every vehicle we owned. We appreciate all the personalized service we receive! More

Easy to set up an appt. Everything in order when I arrived. I got full updates and great support from my svc advisor,, Dorothy Sausley. arrived. I got full updates and great support from my svc advisor,, Dorothy Sausley. More